ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Nitrogen oxide (NOx) | kg | 18973.3 | 52 |
| Respirable suspended particulates (PM10) | kg | 1344.9 | 52 |
| Sulphur dioxide (SO₂) | kg | 145.4 | 52 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Greenhouse gas | tonnes | 34578.3 | 52 |
| Greenhouse gas intensity | tonnes/company | 437.7 | 52 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Harmful/hazardous waste (liquids) | litres | 8274.9 | 52 |
| Harmful/hazardous waste (liquids) intensity | litres/company | 104.7 | 52 |
| Harmful/hazardous waste (solids) | tonnes | 15.3 | 52 |
| Harmful/hazardous waste (solids) intensity | tonnes/company | 0.19 | 52 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Non-hazardous waste (liquids) | litres | 614.4 | 52 |
| Non-hazardous waste (liquids) intensity | litres/company | 7.8 | 52 |
| Non-hazardous waste (solids) | tonnes | 58787.2 | 52 |
| Non-hazardous waste (solids) intensity | tonnes/company | 744.1 | 52 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 to first half of 2020 | Report Pages |
|---|---|---|---|
| Coal-to-gas customers' coal use eliminated | million tonnes | 4.07 | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Commencement of construction for gas storage and peak-shaving base in Weiyuan, Sichuan | Yes | 50 | |||
| Gas Sales Volume | million cubic metres | 10004 | 11120 | 12003 | 12 |
| Length of Pipeline Network | Kilometres | 47602 | 52031 | 58081 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Coverage of Labour Contracts | % | 100 | 100 | 100 | 85 |
| Coverage of Social Insurance | % | 100 | 100 | 100 | 85 |
| Number of interns employed by the Group or its project companies after 'Training on Demand for Frontline Staff' programme | interns | 25 | 94 | ||
| Number of internships offered in 'Training on Demand for Frontline Staff' programme | internships | 40 | 94 | ||
| Proportion of new hires (Towngas China) | % | 3.61 | 82 | ||
| Ratio of Female Management | % | 3.65 | 3.76 | 3.85 | 85 |
| Total number of employees (Towngas China) | employees | 22506 | 82 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Staff turnover rate (Towngas China) | % | 3.34 | 3.31 | 2.22 | 82 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of Work Injuries | People | 9 | 14 | 13 | 88 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Accident rate per 1000 employees | 0.15 | 0.58 | 0.31 | 88 | |
| Ratio of Work Injury | % | 0.04 | 0.06 | 0.06 | 88 |
| Work Days Lost Due to Work Injuries | Day(s) | 274 | 342 | 232 | 88 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Emergency Repairs (Indoor) | Case/1000 households | 0.84 | 0.79 | 55 |
| Number of emergency drills carried out by the Group | 810 | 62 | ||
| Number of other types of safety promotion activities carried out by the Group | 138 | 62 | ||
| Number of safety competitions carried out by the Group | 187 | 62 | ||
| Number of safety inspections carried out by the Group | 5124 | 62 | ||
| Number of safety promotions carried out by the Group | 1167 | 62 | ||
| Number of safety trainings carried out by the Group | 2251 | 62 | ||
| Potential Risks (Class 1) Rectification Rate | % | 100 | 100 | 55 |
| Safety Enhancement Costs | RMB' 000 | 377080 | 429680 | 55 |
| Safety Promotion Costs | RMB' 000 | 15630 | 16150 | 55 |
| planned inspections on project companies | 27 | 58 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of encouragement awards given | 13 | 83 | ||
| Number of qualified scholarship applications received | 18 | 83 | ||
| Number of trainees in certification training for gas practitioners in Shandong Province | trainees | 1386 | 94 | |
| Number of trainees who passed assessment and obtained certificates in certification training for gas practitioners in Shandong Province | trainees | 1300 | 94 | |
| Safety Training | Hours | 607768 | 613104 | 55 |
| Training Ratio by Staff Type: Middle Management | % | 98.2 | 91 | |
| Training Ratio by Staff Type: Senior Management | % | 90.41 | 91 | |
| Training Ratio by Staff Type: Staff | % | 97.63 | 91 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Corporate Executive Talent Training Programme - number of students attending first session | students | 41 | 92 | ||
| Number of certification training classes for gas practitioners in Shandong Province | classes | 35 | 94 | ||
| Number of certification training courses for gas practitioners in Shandong Province | batches | 5 | 94 | ||
| Pass rate for certification training for gas practitioners in Shandong Province | percent | 93.8% | 94 | ||
| Per Capita Training Hours by Staff Type: Middle Management | Hours | 65.61 | 91 | ||
| Per Capita Training Hours by Staff Type: Senior Management | Hours | 50.5 | 91 | ||
| Per Capita Training Hours by Staff Type: Staff | Hours | 57.29 | 91 | ||
| Proportion of Employees Receiving Regular Performance and Career Development Review | % | 100 | 100 | 100 | 85 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of major suppliers from mainland | 124 | 33 | |
| Number of major suppliers selected | 129 | 33 | |
| Number of proposals submitted for Towngas China Approved Suppliers — Creative Award | proposals | 50 | 34 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of major suppliers that submitted '2020 CSR Self Evaluation and Feedback' online | 124 | 33 | |
| Number of project companies with remote evaluation of system data | companies | 70 | 59 |
| Number of suppliers inspected on site | 6 | 33 | |
| Number of suppliers participating in Towngas China Approved Suppliers — Creative Award | suppliers | 30 | 34 |
| Proportion of suppliers implementing supply chain management practices | 100% | 33 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Customer complaint response rate | % | 100 | 78 | ||
| Number of Customers | Million households | 12.63 | 13.44 | 14.14 | 12 |
| Number of customer complaints received | 42 | 78 | |||
| Profit after Taxation Attributable to Shareholders | HK$ million | 1224 | 1308 | 1447 | 12 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of national, industry and group standards compiled | 14 | 65 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Defect rate of 'Bauhinia' products | 1 in 10000 | 69 | |
| National QC Achievement Presentation Competition - number of Demonstration Level Awards won | awards | 7 | 92 |
| National QC Achievement Presentation Competition - number of Improvement Level Awards won | awards | 2 | 92 |
| National QC Achievement Presentation Competition - number of Professional Level Awards won | awards | 12 | 92 |
| National QC Achievement Presentation Competition - number of QC projects stood out | QC projects | 2000 | 92 |
| National QC Achievement Presentation Competition - number of companies participated | companies | 500 | 92 |
| National QC Achievement Presentation Competition - number of participating companies | companies | 19 | 92 |
| National QC Achievement Presentation Competition - number of participating projects | projects | 21 | 92 |
| Number of product samples randomly checked (entire machines and key parts) | pieces/sets | 139 | 69 |
| Product sales volume of 'Bauhinia' | units | 370000 | 69 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Virtual Customer Centre (VCC) platform obtained ISO 20000 Information technology — Service management certification | obtained | 68 | |
| Virtual Customer Centre (VCC) platform obtained Multi-Level Protection Of Information Security Scheme (MLPS) Level 3 Certification | obtained | 68 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of proposals receiving prizes or awards (first, second, third, Quality, Environmental) | proposals | 8 | 34 |
| annual reporting to audit committees or boards of directors of project companies | project companies | 7 | 31 |
| audit reports with follow-up on execution of recommendations | audit reports | 25 | 31 |
| audits launched by Internal Audit Division | audits | 30 | 31 |
| regulatory frameworks supported and optimised for project companies | regulatory frameworks | 37 | 31 |
| unplanned inspections on project companies | 47 | 58 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of participants in cybersecurity law and classification protection work guideline training | participants | 550 | 35 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of companies with qualified scholarship applications | 10 | 83 | |
| Number of scholarship sponsorships awarded | 5 | 83 | |
| Number of young reporters participating in the 'Guangfo Young Reporters’ Environmental Protection Tour' | 38 | 62 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Revenue | HK$ million | 11787 | 12924 | 12826 | 12 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| NOₓ Emissions | kg | 18973.3 |
| PM10 Emissions | kg | 1344.9 |
| SOₓ Emissions | kg | 145.4 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total GHG Emissions | tonnes | 34578.3 |
| Total GHG Emissions Intensity (By Company) | tonnes/company | 437.7 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Hazardous Waste (Liquid Waste) | litres | 8274.9 |
| Hazardous Waste (Solid Waste) | tonnes | 15.3 |
| Total Hazardous Waste Intensity (By Unit Product) | tonnes/company | 0.19 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 614.4 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | gigajoules | |||
| Electricity Consumption | gigajoules | |||
| Energy Consumption Intensity | gigajoules/company | |||
| Fossil Fuel Consumption | gigajoules | |||
| LPG Consumption | gigajoules | |||
| Length of Pipeline Network | kilometres | 47602 | 52031 | 58081 |
| Natural Gas Consumption | gigajoules | |||
| Total Energy Consumption | gigajoules | |||
| Total Non-Renewable Fuel Consumption | gigajoules |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption | cubic metres |
| Water Consumption Intensity (By Revenue) | cubic metres/company |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Intensity (By Unit Product) | tonnes |
| Packaging Materials Consumed | tonnes |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Interns | interns | 25 |
| Number of Total Employees | employees | 22506 |
| Percentage of Employees Aged 30-50 | % | 65 |
| Percentage of Employees Aged Above 50 | % | 30 |
| Percentage of Employees Aged Below 30 | % | 5 |
| Percentage of Employees in Central China | % | 13 |
| Percentage of Employees in East China | % | 8 |
| Percentage of Employees in North China | % | 19 |
| Percentage of Employees in Northeast China | % | 4 |
| Percentage of Employees in South China | % | 20 |
| Percentage of Employees in Southwest China | % | 34 |
| Percentage of Employees in West China | % | 2 |
| Percentage of Female Employees | % | 33 |
| Percentage of Junior Management Employees | % | 86 |
| Percentage of Male Employees | % | 67 |
| Percentage of Middle Management Employees | % | 11 |
| Percentage of New Employees | % | 3.61 |
| Percentage of Senior Management Employees | % | 3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | |||
| Turnover Rate of Employees Aged Above 50 | % | |||
| Turnover Rate of Employees Aged Below 30 | % | |||
| Turnover Rate of Employees in North China | % | |||
| Turnover Rate of Employees in Northeast China | % | |||
| Turnover Rate of Employees in South China | % | |||
| Turnover Rate of Employees in Southwest China | % | |||
| Turnover Rate of Female Employees | % | |||
| Turnover Rate of Male Employees | % | |||
| Turnover Rate of Total Employees | % | 3.34 | 3.31 | 2.22 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day(s) | 274 | 342 | 232 |
| Rate of Work-related Injuries | % | 0.04 | 0.06 | 0.06 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Investment in Work Safety | RMB' 000 | 392710 | 445830 |
| Number of Production Safety Emergency Drills | 810 | ||
| Total Hours of Safety Training for Employees | Hours | 607768 | 613104 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Trained Female Employees | % | 89.64 |
| Percentage of Trained General Employees | % | 97.63 |
| Percentage of Trained Male Employees | % | 91.05 |
| Percentage of Trained Middle Management | % | 98.2 |
| Percentage of Trained Senior Management | % | 90.41 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | Hours | 56.69 |
| Average Training Hours (General Staff) | Hours | 57.29 |
| Average Training Hours (Male) | Hours | 58.81 |
| Average Training Hours (Middle Management) | Hours | 65.61 |
| Average Training Hours (Senior Management) | Hours | 50.5 |
| Total Training Hours | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers in Mainland China | 124 | |
| Number of Total Suppliers | 129 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers Participated in CSR Training | 124 | |
| Percentage of Suppliers Covered by CSR Audit | % | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Total Number of Customer Complaints | 42 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Total In-kind Donations | rice dumplings |