Sustainability Report 2020

Year: 2020
Published: 2021-04-01
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2018 2019 2020 Report Pages
Air Emissions - NOx (kT) kT 7.79 7.59 5.41 79
Air Emissions - RSP (kT) kT 0.2 0.18 0.13 79
Air Emissions - SO2 (kT) kT 2.87 1.94 1.08 79

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Air Emissions - CO2 (million T) million T 8.37 8.48 7.16 79
Air Emissions - CO2e (million T) million T 8.41 8.51 7.19 79
Air Emissions - CO2e per unit of electricity sold (kg/kWh) kg/kWh 0.8 0.81 0.71 79

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Material Hazardous Wastes - Other material hazardous wastes recorded in volume for disposal (litre) litre 3400 19800 79
Material Hazardous Wastes - Other material hazardous wastes recorded in weight for disposal (kg) kg 17459 23694 53248 79
Material Hazardous Wastes - Other material hazardous wastes recorded in weight for recycle (kg) kg 850 79
Material Hazardous Wastes - Waste oil collected for disposal (litre) litre 88687 132087 82700 79
Material Hazardous Wastes - Waste oil collected for recycle (litre) litre 3000 2000 79

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Material Non-Hazardous Wastes - Ash collected for industrial uses (kT) kT 237 230 154 79
Material Non-Hazardous Wastes - Ash produced (kT) kT 235 230 153 79
Material Non-Hazardous Wastes - Gypsum produced/collected for industrial uses (kT) kT 69 70 39 79

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Certificate Accreditation - Number of ISO 50001 certificates 1 1 1 79
Certificate Accreditation - Number of ISO 55001 certificates 2 2 2 79
Electricity Supply Reliability - Supply reliability rating (%) % 99.9999 99.9999 99.9999 79
Electricity Supply Reliability - Unplanned customer minutes lost (minutes) minutes 0.6 0.6 0.3 79
Fuel Consumed - Coal & oil (TJ) TJ 80405 82996 59472 79
Fuel Consumed - Gas (TJ) TJ 30011 27568 40981 79
Installed Capacity - Coal & oil (MW) MW 2555 2555 2555 79
Installed Capacity - Gas (MW) MW 680 680 1060 79
Installed Capacity - Renewable energy (MW) MW 1.8 1.8 1.8 79

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Water Consumption/Discharge - Sea water withdrawal & discharge (million m3) million m3 2031 1930 1738 79
Water Consumption/Discharge - Town water consumption (million m3) million m3 2.19 2.35 1.87 79
Water Consumption/Discharge - Wastewater discharge (million m3) million m3 0.15 0.26 0.25 79

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020 Report Pages
Performance - Plant availability (%) % 90.7 90.9 89.5 79
Performance - Thermal efficiency (%) % 35.6 35.5 37.6 79
Performance - Transmission and distribution losses (%) % 3.4 3.4 3.4 79

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020 Report Pages
Performance - Electricity sold (millions of kWh) millions of kWh 10537 10519 10134 79

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2018 2019 2020 Report Pages
Certificate Accreditation - Number of ISO 14001 certificates 3 3 3 79

Lost days due to work injury.

Indicator Unit 2018 2019 2020 Report Pages
Health & Safety - Longest period without a lost time injury (no. of days) days 872 872 349 79
Health & Safety - Lost Time Injury Frequency Rate (LTIFR) (per 200000 employee-hours) per 200000 employee-hours 0.05 0.05 0.17 79
Health & Safety - Lost Time Injury Severity Rate (LTISR) (per 200000 employee-days) per 200000 employee-days 0.05 1 19.35 79
Health & Safety - Number of days lost/charged (no. of employee-days) employee-days 1 19 348 79
Health & Safety - Number of lost time injuries 1 1 3 79
Health & Safety - Number of reported traffic accidents (no. of cases) cases 7 6 7 79
Health & Safety - Traffic Accident Frequency Rate (TAFR) (no. of cases per million km travelled) cases per million km travelled 3.8 3.4 3.8 79

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 Report Pages
Health & Safety - Number of ISO 45001 / OHSAS 18001 certificates 1/2 3/0 3/0 79

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2018 2019 2020 Report Pages
Customer Service - Average rating of customer satisfaction level (5-point scale) 4.6 4.6 4.7 79
Customer Service - Number of customers (thousands) thousands 579 581 583 79
Customer Service - Number of pledged service standards 18 18 18 79
Customer Service - Percentage achieved (%) % 100 100 100 79

Description of quality assurance process and recall procedures.

Indicator Unit 2018 2019 2020 Report Pages
Certificate Accreditation - Number of ISO 9001 certificates 8 8 8 79

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 Report Pages
Certificate Accreditation - Number of ISO 27001 certificates 1 1 1 79

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 Report Pages
Licence Compliance - Percentage of Compliance (%) % 100 100 100 79

The types of emissions and respective emissions data.

Standard Indicator Unit 2018 2019 2020
Airborne Particulate Matter (PM) Emissions kT 0.2 0.18 0.13
NOâ‚“ Emissions kT 7.79 7.59 5.41
SOâ‚“ Emissions kT 2.87 1.94 1.08

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Direct GHG Emissions (Scope 1) million T 8.37 8.48 7.16
Total GHG Emissions million T 8.41 8.51 7.19
Total GHG Emissions Intensity (By Product Volume) kg/kWh 0.8 0.81 0.71

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Hazardous Waste Disposed litre 17459 23694 53248
Hazardous Waste Recycled litre 850 2000

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Non-Hazardous Waste Recycled kT 69 70 39
Non-Hazardous Waste Reused kT 237 230 154

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Fossil Fuel Consumption TJ 110416 110564 100453
Natural Gas Consumption TJ 30011 27568 40981
Total Direct Energy Consumption TJ 110416 110564 100453
Total Energy Consumption TJ 110416 110564 100453
Total Non-Renewable Fuel Consumption TJ 110416 110564 100453

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Municipal Water Consumption million m3 2.19 2.35 1.87
Seawater Withdrawal million m3 2031 1930 1738
Total Wastewater Discharge million m3 0.15 0.26 0.25

Lost days due to work injury.

Standard Indicator Unit 2018 2019 2020
Lost Days Due to Work-related Injuries employee-days 1 19 348
Lost Time Injury Frequency Rate (LTIFR/LTIR) per 200000 employee-hours 0.05 0.05 0.17
Number of Work-related Injuries 1 1 3