CORPORATE SOCIAL RESPONSIBILITY REPORT 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emission | Ton carbon dioxide equivalent | 111.67 | 90.66 | 39 |
| Head office greenhouse gas emission | Ton carbon dioxide equivalent | 4389.7 | 3695 | 39 |
| Indirect greenhouse gas emission | Ton carbon dioxide equivalent | 4278.03 | 3604.34 | 39 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Head office natural gas consumption | Cubic metre | 28205 | 29635.5 | 39 |
| Head office oil consumption | Litre, Litres | 49487 | 39492 | 14, 39 |
| Head office power consumption | 10000 kWh, 10000 kWhs | 360 | 362 | 14, 39 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Ton, Tonnes | 19436 | 24140 | 14, 39 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Head office paper consumption | 1 million sheets | 1.03 | 1.6 | 14, 39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of PhD employees | person | 14 | 53 | |
| Number of bachelor degree employees | person | 2988 | 53 | |
| Number of contract employees | person | 4231 | 53 | |
| Number of disabled employees | person | 2 | 53 | |
| Number of employees aged 30 (inclusive) to 40 | person | 1702 | 53 | |
| Number of employees aged 40 (inclusive) to 50 | person | 692 | 53 | |
| Number of employees from Shandong Province | person | 4231 | 53 | |
| Number of employees of minority | person | 40 | 53 | |
| Number of employees over 50 (inclusive) | person | 196 | 53 | |
| Number of employees under 30 | person | 1641 | 53 | |
| Number of female employees | person | 2349 | 53 | |
| Number of junior college graduate employees | person | 483 | 53 | |
| Number of male employees | person | 1882 | 53 | |
| Number of master degree employees | person | 746 | 53 | |
| Number of new employees | person | 366 | 53 | |
| Percentage of PhD employees | 0.33% | 53 | ||
| Percentage of bachelor degree employees | 70.62% | 53 | ||
| Percentage of contract employees | 100.00% | 53 | ||
| Percentage of disabled employees | 0.05% | 53 | ||
| Percentage of employees aged 30 (inclusive) to 40 | 40.23% | 53 | ||
| Percentage of employees aged 40 (inclusive) to 50 | 16.36% | 53 | ||
| Percentage of employees from Shandong Province | 100.00% | 53 | ||
| Percentage of employees of minority | 0.95% | 53 | ||
| Percentage of employees over 50 (inclusive) | 4.63% | 53 | ||
| Percentage of employees under 30 | 38.79% | 53 | ||
| Percentage of female employees | 55.52% | 53 | ||
| Percentage of junior college graduate employees | 11.42% | 53 | ||
| Percentage of male employees | 44.48% | 53 | ||
| Percentage of master degree employees | 17.63% | 53 | ||
| Percentage of new employees | 8.65% | 53 | ||
| Proportion of female employees | % | 55.1 | 55.52 | 14 |
| Return on average total assets | % | 0.68 | 0.59 | 14 |
| Return on weighted average net assets | % | 8.27 | 8.56 | 14 |
| Top 10 Competitive Chinese Banks award for regional finance | rank | 10 | 15 | |
| Total assets | RMB100 million | 3736.22 | 4598.28 | 14 |
| Total loans | RMB100 million | 1727.95 | 2067.47 | 14 |
| Total number of employees | Persons | 4058 | 4231 | 14 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of employees turnover aged 30 (inclusive) to 40 | person | 81 | 53 | |
| Number of employees turnover aged 40 (inclusive) to 50 | person | 42 | 53 | |
| Number of employees turnover from Shandong Province | person | 239 | 53 | |
| Number of employees turnover over 50 (inclusive) | person | 14 | 53 | |
| Number of employees turnover under 30 | person | 102 | 53 | |
| Number of female employees turnover | person | 133 | 53 | |
| Number of male employees turnover | person | 106 | 53 | |
| Operating income | RMB100 million | 96.16 | 105.41 | 14 |
| Turnover rate of employees aged 30 (inclusive) to 40 | 1.81% | 53 | ||
| Turnover rate of employees aged 40 (inclusive) to 50 | 0.94% | 53 | ||
| Turnover rate of employees from Shandong Province | 5.3% | 53 | ||
| Turnover rate of employees over 50 (inclusive) | 0.31% | 53 | ||
| Turnover rate of employees under 30 | 2.28% | 53 | ||
| Turnover rate of female employees | 2.96% | 53 | ||
| Turnover rate of male employees | 2.37% | 53 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Balance of loans granted to high-pollution, high-energy consumption or overcapacity industries | RMB100 million | 27.33 | 28.44 | 14 |
| Green credit balance | RMB100 million | 115.87 | 152.33 | 14 |
| Total deposits | RMB100 million | 2127.91 | 2722.31 | 14 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Consumer complaint closing rate | 100% | 47 | |
| Number of consumer complaints received and closed | 2524 | 47 | |
| Top 500 Asian Brands for 4 consecutive years, ranked 450th | rank | 450 | 15 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Top 10 Outstanding Cases Selected by Experts (First Place) and Top 10 Influential Internet Bank Cases for HawkEye 360 Intelligent Risk Monitoring Platform | rank | 1 | 15 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| E-banking replacement ratio | % | 95.82 | 95.67 | 14 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 14.76 | 14.11 | 14 |
| Provision coverage ratio | % | 155.09 | 169.62 | 14 |
| Total taxes paid | RMB100 million | 12.73 | 15.96 | 14 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB | 0.39 | 0.42 | 14 |
| Five-Star Diamond Award for fifth consecutive year, top global award in service industry | years | 5 | 15 | |
| Top 1000 World Banks ranking, 298th | rank | 298 | 15 | |
| Top 500 Most Valuable Brands in China, 371st | rank | 371 | 15 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Charitable donations | RMB10000 | 896.8 | 1280.04 | 14 |
| Social contribution per share | RMB | 2.75 | 3.16 | 14 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton carbon dioxide equivalent | 111.67 | 90.66 |
| Indirect Energy Emissions (Scope 2) | Ton carbon dioxide equivalent | 4278.03 | 3604.34 |
| Total GHG Emissions | Ton carbon dioxide equivalent | 4389.7 | 3695 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Heating Oil Consumption | Litre | 49487 | 39492 |
| Natural Gas Consumption | Cubic metre | 28205 | 29635.5 |
| Purchased Electricity | 10000 kWh | 707 | 724 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption in Office | tonnes | 19436 | 24140 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | million sheets | 1.03 | 1.6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | person | 2988 | |
| Number of Contractors | person | 4231 | |
| Number of Doctoral Degree Employees | person | 14 | |
| Number of Employees Aged 30-50 | person | 2394 | |
| Number of Employees Aged Above 50 | person | 196 | |
| Number of Employees Aged Below 30 | person | 1641 | |
| Number of Female Employees | person | 2349 | |
| Number of Male Employees | person | 1882 | |
| Number of Master's Degree Employees | person | 746 | |
| Number of New Employees | person | 366 | |
| Number of Total Employees | Persons | 4058 | 4231 |
| Percentage of Bachelor's Degree Employees | % | 70.62 | |
| Percentage of Contractors | % | 100 | |
| Percentage of Doctoral Degree Employees | % | 0.33 | |
| Percentage of Employees Aged 30-50 | % | 56.59 | |
| Percentage of Employees Aged Above 50 | % | 4.63 | |
| Percentage of Employees Aged Below 30 | % | 38.79 | |
| Percentage of Female Employees | % | 55.1 | 55.52 |
| Percentage of Male Employees | % | 44.48 | |
| Percentage of Master's Degree Employees | % | 17.63 | |
| Percentage of New Employees | % | 8.65 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.75 |
| Turnover Rate of Employees Aged Above 50 | % | 0.31 |
| Turnover Rate of Employees Aged Below 30 | % | 2.28 |
| Turnover Rate of Female Employees | % | 2.96 |
| Turnover Rate of Male Employees | % | 2.37 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Central China | |
| Number of Suppliers in Northeast China | |
| Number of Suppliers in West China |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | 2524 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Public Welfare Donations | RMB | 8968000 | 12800400 |
| Total Social Investment | RMB | 8968000 | 12800400 |