2020 Report of Corporate Social Responsibility (Environmental, Social and Governance)

Company: BCQ (1963)
Year: 2020
Published: 2021-03-30
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2018 2019 2020 Report Pages
CO emission of public vehicles owned by the Head Office kg 237.5 147.58 67.25 32
NOx emission of public vehicles owned by the Head Office kg 21.78 15.26 3.16 32
PM10 emission of public vehicles owned by the Head Office kg 1.18 0.77 0.3 32
PM2.5 emission of public vehicles owned by the Head Office kg 1.08 0.7 0.4 32
SOx emission of public vehicles owned by the Head Office kg 0.33 0.2 0.16 32

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Density of GHG emission at Head Office Ton/m² floor area 0.02 0.02 0.01 32
Emission of canteen LNG emission (scope 1) at Head Office Ton 90.69 92.17 67.43 32
Emission of vehicles (scope 1) at Head Office Ton 50.76 30.96 25.28 32
Total GHG emission at Head Office Ton 1873.24 2148.03 1574.45 32

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Density of kitchen wastes at Head Office liters per capita, tons per capita 97.19 89.76 0.004 32
Paper consumption (by Head Office) tons 1290.59 1213.53 1072.73 32
Quantity of kitchen wastes at Head Office liters, tons 86400 87120 3.95 32

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020 Report Pages
Projects of garbage treatment and pollution prevention CNY 100 million 6.11 8.88 11.11 31
Projects of resource recycling and utilization CNY 100 million 3.36 5.5 7.53 31

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Electricity consumption at Head Office 10MWh 329.35 331.9 331.86 32
Electricity consumption density at Head Office kWh/m² floor area 47.05 31.21 26.5 32
Emission of electricity use (scope 2) at Head Office Ton 1731.79 2024.9 1481.74 32
Gas consumption at Head Office 10000 m³ 4.29 4.6 3.9 32
Gas consumption density at Head Office m³/m² floor area 0.61 0.41 0.3 32
Gasoline consumption (by vehicles) at Head Office 10000 L 2.19 1.33 1.18 32
Green mobility project CNY 100 million 13.36 21.46 11.89 31
Projects of renewable energy and clean energy CNY 100 million 8.77 11.01 12.61 31

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Rural and urban water projects CNY 100 million 7.36 9.83 16.08 31
Water consumption at Head Office 10000 tons 3.27 3.26 3.03 32
Water consumption density at Head Office ton/m² floor area 0.47 0.59 0.31 32

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020 Report Pages
Building energy conservation and green building CNY 100 million 13.45 9.27 17.02 31
Energy conservation and environmental protection services CNY 100 million 6.05 9.3 9.76 31
Projects of industrial energy and water conservation, and environmental protection CNY 100 million 0.51 3.78 8.06 31

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2018 2019 2020 Report Pages
EIA rate of loan project 100% 100% 100% 31
Projects of green agriculture development CNY 100 million 0.87 2.38 4.26 31
Projects of green forestry development CNY 100 million 1.72 2.88 2.88 31
Projects of natural protection, ecological restoration and disaster prevention and control CNY 100 million 17.24 13.13 15.46 31

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Head Office employees by age - 30–50 years old 468 31
Head Office employees by age - <30 years old 843 31
Head Office employees by age - >50 years old 2 31
Head Office employees by gender - Female 795 31
Head Office employees by gender - Male 518 31
Head Office employees by type - Grassroots 924 31
Head Office employees by type - Middle-level management 72 31
Head Office employees by type - Senior management 12 31
Proportion of female employees (%) % 55.98 56.06 56.33 31
Proportion of female leaders (%) % 24.3 27.27 28.57 31
The whole bank employees by age - 30–50 years old 294 31
The whole bank employees by age - <30 years old 3120 31
The whole bank employees by age - >50 years old 7 31
The whole bank employees by gender - Female 2479 31
The whole bank employees by gender - Male 1922 31
The whole bank employees by type - Grassroots 4184 31
The whole bank employees by type - Middle-level management 205 31
The whole bank employees by type - Senior management 12 31
Total number of employees (person) person 4119 4276 4401 31

Lost days due to work injury.

Indicator Unit 2018 2020 Report Pages
Lost time of work injury (day) day 150 240 31

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 Report Pages
Head Office trained employees - Female 518 31
Head Office trained employees - Grassroots 924 31
Head Office trained employees - Male 490 31
Head Office trained employees - Middle-level management 72 31
Head Office trained employees - Senior management 12 31
The whole bank trained employees - Female 2479 31
The whole bank trained employees - Grassroots 4184 31
The whole bank trained employees - Male 1922 31
The whole bank trained employees - Middle-level management 205 31
The whole bank trained employees - Senior management 12 31

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 Report Pages
Head Office training hours - Female hours 12017 31
Head Office training hours - Grassroots hours 19644 31
Head Office training hours - Male hours 11386 31
Head Office training hours - Middle-level management hours 3240 31
Head Office training hours - Senior management hours 502 31
The whole bank training hours - Female hours 56078 31
The whole bank training hours - Grassroots hours 88954 31
The whole bank training hours - Male hours 43478 31
The whole bank training hours - Middle-level management hours 10100 31
The whole bank training hours - Senior management hours 502 31

Number of suppliers by geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Balance of agriculture-related loans (100 million yuan) 100 million yuan 284.8 310.13 413.05 31
Balance of green loan (Sum) CNY 100 million 53.83 90.3 104.71 31
Balance of microloans (100 million yuan) 100 million yuan 749.43 798.47 833.22 31
Balance of targeted poverty alleviation loans (100 million yuan) 100 million yuan 12.63 22.49 29.75 31
Quantity of partnering supplies in 2020 by region - Beijing 54 31
Quantity of partnering supplies in 2020 by region - Chongqing 8 31
Quantity of partnering supplies in 2020 by region - Guangdong 25 31
Quantity of partnering supplies in 2020 by region - Shanghai 18 31
Quantity of partnering supplies in 2020 by region - Sichuan 7 31
Quantity of partnering supplies in 2020 by region - Zhejiang 11 31

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2018 2019 2020 Report Pages
Customer complaints 990 959 1300 31
Customer satisfaction (score) 92.51 91.41 92.42 31
Customer satisfaction at complaint settlement (%) % 93 94 86 31
Substitution rate of electronic transaction volume (%) % 86.54 91.65 31

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 Report Pages
Bank outlets 140 142 142 31

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2018 2019 2020 Report Pages
Capital adequacy ratio (%) % 13.21 13 12.54 31

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2018 2019 2020 Report Pages
Shareholders' equity (thousand yuan) thousand yuan 33051012 36949249 40174997 31

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2018 2019 2020 Report Pages
Charity donation (thousand yuan) thousand yuan 9562 9760 17543 31
Social contribution value per share (yuan) yuan 5.95 6.21 6.47 31

The types of emissions and respective emissions data.

Standard Indicator Unit 2018 2019 2020
NOₓ Emissions kg 21.78 15.26 3.16
PM10 Emissions kg 1.18 0.77 0.3
PM2.5 Emissions kg 1.08 0.7 0.4
SOₓ Emissions kg 0.33 0.2 0.16

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Direct GHG Emissions (Scope 1) Ton 141.45 123.13 92.71
Mobile Combustion Emissions Ton 50.76 30.96 25.28
Stationary Combustion Emissions Ton 90.69 92.17 67.43
Total GHG Emissions Ton 1873.24 2148.03 1574.45
Total GHG Emissions Intensity (By Area) Ton/m² floor area 0.02 0.02 0.01

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Non-Hazardous Waste (Kitchen Waste) tons 86400 87120 3.95
Paper Waste tons 1290.59 1213.53 1072.73

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Gasoline Consumption L 21900 13300 11800
Grid Electricity Consumption MWh 3293.5 3319 3318.6
Natural Gas Consumption m³ 42900 46000 39000
Purchased Electricity MWh 3293.5 3319 3318.6
Purchased Electricity Intensity (By Area) kWh/m² 47.05 31.21 26.5
Total Direct Energy Consumption MJ (see note) 64800 59300 50800
Total Energy Consumption MWh (see note) 3293.5 3319 3318.6
Total Indirect Energy Consumption MWh 3293.5 3319 3318.6

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Water Consumption Intensity (By Revenue) ton/m² floor area 0.47 0.59 0.31
Water Consumption in Office 10000 tons 3.27 3.26 3.03

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2018 2019 2020
Investment in Energy-saving and Emission-reduction Technology Transformation CNY 100 million 20.01 22.35 34.84

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2018 2019 2020
Total Investment in Ecological Restoration CNY 100 million 19.83 18.39 22.6

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2018 2019 2020
Number of Employees Aged 30-50 person 294
Number of Employees Aged Above 50 person 7
Number of Employees Aged Below 30 person 3120
Number of Female Employees person 2479
Number of Junior Management Employees person 4184
Number of Male Employees person 1922
Number of Middle Management Employees person 205
Number of Senior Management Employees person 12
Number of Total Employees person 4119 4276 4401
Percentage of Female Employees % 55.98 56.06 56.33

Lost days due to work injury.

Standard Indicator Unit 2018 2020
Lost Days Due to Work-related Injuries day 150 240

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020
Percentage of Trained Female Employees count 2479
Percentage of Trained General Employees count 4184
Percentage of Trained Male Employees count 1922
Percentage of Trained Middle Management count 205
Percentage of Trained Senior Management count 12

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020
Total Training Hours hours 99556

Number of suppliers by geographical region.

Standard Indicator Unit 2020
Number of Suppliers in Mainland China 123
Number of Total Suppliers 123

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2018 2019 2020
Complaint Growth Rate % -3.13 35.56
Satisfaction Rate of Customer Complaint Handling % 93 94 86
Total Number of Customer Complaints 990 959 1300

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018 2019 2020
Total Cash Donations thousand yuan 9562 9760 17543
Total Public Welfare Donations thousand yuan 9562 9760 17543
Total Social Investment thousand yuan 9562 9760 17543