2020 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Loan balance of the Industries with high pollution, and Industries with high energy consumption and over overcapacity | RMB (100 million) | 281.27 | 332.75 | 390.12 | 9 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Paper saved by promoting online approval and paperless office | tons | 34.28 | 54 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Asset growth rate | % | 13.74 | 5 |
| Number of intelligent manufacturing companies offered services | companies | 1879 | 41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| After-tax profit | RMB (100 million) | 115.6 | 131.42 | 125.59 | 9 |
| CZBank ranking by Tier 1 capital and total assets (The Banker, Top 1000 World Banks) | 97 | 5 | |||
| Labor contract-signing rate | 100% | 67 | |||
| Number of disabled employees | people | 3 | 67 | ||
| Number of foreign employees | people | 76 | 67 | ||
| Number of minority employees | people | 294 | 67 | ||
| Operating revenue | RMB (100 million) | 390.22 | 464.47 | 477.71 | 9 |
| Return on average assets (ROAA) | / | 0.73% | 0.76% | 0.65% | 9 |
| Social insurance coverage | 100% | 69 | |||
| Total assets | RMB (100 million), RMB billion | 16466.95 | 18007.86 | 2048225 | 5, 9 |
| Total number of employees | Number, people | 14646 | 10, 67 |
Lost days due to work injury.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Working days lost through work injury | days | 276 | 74 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Coverage rate of employee medical examination | % | 97 | 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of employees covered by training programs | employees | 366392 | 70 |
| Number of people participated in CZBank Case Podcast Competition training | people | 3686 | 72 |
| Number of training programs launched | 2098 | 70 | |
| Total training cost | million RMB | 22.6168 | 70 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours per employee | hours | 57.08 | 70 |
| Average training time per capita | hours | 57.08 | 6 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Blockchain receivables issued by YASHA to upstream suppliers | million RMB | 922 | 17 |
| Loans offered by CZBank to Zhejiang Intelligent Manufacturing Financing Program | RMB billion | 33 | 41 |
| Loans to intelligent manufacturing | RMB billion | 456.5 | 41 |
| Number of upstream suppliers receiving blockchain receivables from YASHA | 366 | 17 | |
| Outstanding industrial loans related to poverty alleviation | RMB billion | 1.618 | 5 |
| Outstanding loans at end of 2020 | trillion RMB | 1.1984 | 13 |
| Outstanding loans to Zhejiang | billion RMB | 700 | 34 |
| Outstanding loans to major projects in Zhejiang | billion RMB | 135.771 | 34 |
| Outstanding loans to national-standard MSEs | RMB billion | 253.975 | 5 |
| Outstanding loans to private enterprises | RMB billion, billion RMB | 663.196 | 5, 40 |
| Outstanding loans to the Yangtze River Delta region | billion RMB | 690.964 | 34 |
| Percentage of intelligent manufacturing companies that were private enterprises | % | 95 | 41 |
| Total loan balance | RMB billion | 78.526 | 6 |
| Total loan balance increase from beginning of year | percent | 45.75 | 6 |
| Total value of supplier bids (transactions) | billion RMB | 1.019 | 16 |
| Year-on-year increase in outstanding loans to private enterprises | percent | 18.07 | 40 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of suppliers selected to provide products and services to the head office | 295 | 16 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Customer complaints handling rate | 100% | 62 | |||
| Increase in outstanding loans and deposits from beginning of 2020 | % | 16.6 | 13 | ||
| Increase in outstanding loans to Zhejiang from beginning of year | percent | 17.5 | 34 | ||
| Increase in outstanding loans to the Yangtze River Delta region from beginning of year | percent | 19.05 | 34 | ||
| Number of customer complaints accepted and heard | cases | 4590 | 62 | ||
| Number of customer complaints accepted and heard in head office | cases | 3068 | 62 | ||
| Number of customer complaints accepted and heard in sub-branches | cases | 1522 | 62 | ||
| Number of e-banking transactions | 10 thousand | 15729.09 | 22514.62 | 21527.01 | 9 |
| Platform-based services margin balance | RMB billion | 678.46 | 6 | ||
| Platform-based services supported customers | customers | 62500 | 6 | ||
| Proportion of loans to private sector of all corporate loans | percent | 65.8 | 40 | ||
| Rate of e-banking transaction | / | 98.35% | 99.03% | 99.49% | 9 |
| Share of total loan growth from Yangtze River Delta region | percent | 65.57 | 34 | ||
| Term of medium-term note issued by Transfer Group | years | 3 | 40 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of trademarks registered (total) | 475 | 32 | |
| Number of trademarks registered in China | 393 | 32 | |
| Number of trademarks registered outside mainland China | 82 | 32 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | / | 13.38% | 14.24% | 12.93% | 9 |
| Provisioning coverage ratio | / | 270.37% | 220.80% | 191.01% | 9 |
| Total tax | RMB (100 million) | 84.6 | 77.3 | 96.46 | 9 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of account openings and transactions intercepted using risk lists | 2000000 | 32 | |
| Number of anti-money laundering system functions improved | 115 | 32 | |
| Number of anti-money laundering system optimizations and upgrades completed | 8 | 32 | |
| Number of branch banks inspected politically | 4 | 31 | |
| Number of daily supervision and inspections carried out | 988 | 31 | |
| Number of employees reached by anti-corruption SMS | people | 700000 | 31 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Bond subscribed by CZBank Nanjing Branch for Nanjing Agricultural and Sideline Products | RMB | 90000000 | 16 | ||
| First tranche of corporate bond issued for COVID-19 prevention and control (Nanjing Agricultural and Sideline Products) | RMB | 300000000 | 16 | ||
| First tranche of loan approved for COVID-19 test kit supplier | RMB | 10000000 | 16 | ||
| First tranche of medium-term note issued by Transfer Group | million RMB | 200 | 40 | ||
| Green loan balance | RMB (100 million) | 225.58 | 538.78 | 785.26 | 9 |
| Honorary title won: 2020 Demonstration Site for National Trade Unions Employee Library | Won | 72 | |||
| Loans for COVID-19 prevention and control | RMB billion | 265.162 | 5 | ||
| Number of entries in CZBank Case Podcast Competition | entries | 179 | 72 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Agricultural loan balance | RMB billion | 171.148 | 5 |
| CRMW amount for medium-term note issued by Transfer Group | million RMB | 50 | 40 |
| Charity donation expenditure | RMB | 33627700 | 77 |
| Charity donation expenditure as percentage of total profits | % | 0.23 | 77 |
| Donations across the year | RMB million | 33.6277 | 6 |
| Donations as percentage of annual income | percent | 0.23 | 6 |
| Donations to hard-hit areas (Six Measures for MSE finance) | RMB million | 26.181 | 5 |
| Final coupon rate for LPR-based floating rate bond issued by Transfer Group | LPR1Y+1.15% | 40 | |
| Outstanding deposits at end of 2020 | trillion RMB | 1.3194 | 13 |
| Reduction in interests and fees for COVID-19 prevention and control | RMB billion | 3.5 | 5 |
| Total donations to communities | RMB | 18941100 | 16 |
| Value of donated negative pressure ambulances, protective clothing, masks and other materials | RMB | 7239900 | 16 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | t CO2 equivalent |
| Indirect Energy Emissions (Scope 2) | t CO2 equivalent |
| Total GHG Emissions | t CO2 equivalent |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Electronic Waste | t |
| Total Hazardous Waste | ton |
| Total Hazardous Waste Intensity (By Area) | t/m2 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Domestic Waste) | t |
| Non-Hazardous Waste (Kitchen Waste) | t |
| Total Non-Hazardous Waste Intensity (By Area) | t/m2 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year | tons | 34.28 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diesel Fuel Consumption | L |
| Energy Consumption Intensity (By Area) | MWh/square meters |
| Gasoline Consumption | L |
| Natural Gas Consumption | m³ |
| Purchased Electricity | kWh |
| Total Energy Consumption | MWh |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption in Office | ton |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | people | 10701 |
| Number of Employees Aged Above 50 | people | 656 |
| Number of Employees Aged Below 30 | people | 3289 |
| Number of Employees in Mainland China | people | 14578 |
| Number of Employees in Overseas | people | 68 |
| Number of Female Employees | people | 6967 |
| Number of Male Employees | people | 7679 |
| Number of Total Employees | people | 14646 |
| Percentage of Employees Aged 30-50 | percent | 73.06 |
| Percentage of Employees Aged Above 50 | percent | 4.48 |
| Percentage of Employees Aged Below 30 | percent | 22.46 |
| Percentage of Employees in Mainland China | percent | 99.54 |
| Percentage of Employees in Overseas | percent | 0.46 |
| Percentage of Female Employees | percent | 47.57 |
| Percentage of Male Employees | percent | 52.43 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | percent |
| Turnover Rate of Employees Aged Above 50 | percent |
| Turnover Rate of Employees Aged Below 30 | percent |
| Turnover Rate of Employees in Mainland China | percent |
| Turnover Rate of Employees in Overseas | percent |
| Turnover Rate of Female Employees | percent |
| Turnover Rate of Male Employees | percent |
| Turnover Rate of Total Employees | percent |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 276 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Health Check Coverage for Employees | % | 97 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | percent | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours per Employee | hours | 57.08 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers in Central China | 85 | |
| Number of Suppliers in Northeast China | 18 | |
| Number of Suppliers in West China | 100 | |
| Number of Suppliers in the Bohai Economic Rim | 460 | |
| Number of Suppliers in the Pearl River Delta | 254 | |
| Number of Suppliers in the Yangtze River Delta | 1248 | |
| Number of Total Suppliers | 2165 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers Selected to Provide Products and Services to the Head Office | 295 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Complaints Handling Rate | percent | 100 |
| Number of Complaints Dealt with | cases | 4590 |
| Total Number of Customer Complaints | cases | 4590 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Patents Applied | patents | 37 |
| Number of Trademark Applications | trademarks | 11 |
| Number of Trademark Registrations | trademarks | 475 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | percent | None |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | RMB million | 26.181 |
| Total In-kind Donations | RMB million | 7.2399 |
| Total Public Welfare Donations | RMB million | 33.6277 |