2020 Corporate Social Responsibility Report (ESG Report)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| COD emission reduction under green credit | 10000 t | 23.31 | 26.85 | 28.71 | 49 |
| Nitrogen oxides emission reduction under green credit | 10000 t | 3.72 | 3.34 | 1424.62 | 49 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| CO2 equivalence of reductions under green credit | 10000 t | 8958.79 | 8985.96 | 8524.63 | 49 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Carbon powder waste | kg | 245.85 | 332.85 | 328.05 | 50 |
| Laptop waste | set | 158 | 494 | 212 | 50 |
| Lead-acid batteries (for UPS) waste | kg | 1920 | 50 | ||
| Microcomputer (mainframe) waste | set | 524 | 519 | 838 | 50 |
| Other electronic information product waste | set | 82 | 292 | 674 | 50 |
| Toner cartridge waste | set | 843.6 | 1141.2 | 1124.4 | 50 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Color bar waste | set | 5 | 4.5 | 3 | 50 |
| Display waste | set | 320 | 280 | 544 | 50 |
| Office paper consumption (Head Office) | Million pieces | 8.72 | 10.26 | 9.86 | 49 |
| Printer waste | set | 195 | 132 | 297 | 50 |
| Server waste | set | 7 | 12 | 8 | 50 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Ammonia nitrogen emission reduction under green credit | 10000 t | 3.93 | 4.91 | 31.1 | 49 |
| SO2 equivalence of reductions under green credit | 10000 t | 4.33 | 3.94 | 2189.3 | 49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Balance of domestic green credit | RMB100 million | 12377.58 | 13508.38 | 18457.19 | 49 |
| Office power consumption (Head Office and kindergarten) | kWh | 18394080 | 19667324 | 17290357 | 49 |
| Official vehicle oil consumption (Head Office) | Liter | 76699 | 67796 | 57339 | 49 |
| Standard coal equivalence of reductions under green credit | 10000 t | 4643.97 | 4627.23 | 4924.74 | 49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Office water consumption (Head Office and kindergarten) | Ton | 172377 | 177550 | 125103 | 49 |
| Water saved under green credit | 10000 t | 4290.42 | 5903.64 | 8931.02 | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Proportion of employees from ethnic minority groups | % | 5.7 | 6 | 6.1 | 50 |
| Total headcount | Person | 449296 | 445106 | 439787 | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average training days per person | Day/person | 10.43 | 8.25 | 10.8 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Balance of domestic inclusive finance loans | RMB100 million | 3101 | 4715 | 7452 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Proportion of domestic E-banking business volume | % | 97.7 | 98.1 | 98.7 | 49 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Donations by the Group | RMB10 thousand | 3370 | 2342 | 3408 | 50 |
| Social contribution per share | RMB | 2.53 | 2.73 | 2.77 | 50 |
| Total amount of annual funding for poverty alleviation | RMB10 thousand | 6995 | 17150 | 17597 | 50 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| NOâ‚“ Emissions | 10000 t | 3.72 | 3.34 | 1424.62 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | tons of carbon dioxide |
| Indirect Energy Emissions (Scope 2) | tons of carbon dioxide |
| Total GHG Emissions | tons of carbon dioxide |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | set | 1607 | 2446 | 1848 |
| Hazardous Waste (Used Batteries) | kg | 1920 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | set | 527 | 428.5 | 852 |
| Paper Waste | Million pieces | 8.72 | 10.26 | 9.86 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | 10000 t | 3.93 | 4.91 | 31.1 |
| SO2 Emissions Reduction Compared to Last Year | 10000 t | 4.33 | 3.94 | 2189.3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Natural Gas Consumption | thousands of cubic meters | 1419.1 | ||
| Purchased Electricity | MWh | 18394.08 | 19667.324 | 17290.357 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption in Office | Ton | 172377 | 177550 | 125103 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Total Employees | Person | 449296 | 445106 | 439787 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours per Employee | hour/employee | 10.43 | 8.25 | 10.8 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB10 thousand | 6995 | 17150 | 17597 |
| Number of Participations in Volunteer Activities | Person-times | |||
| Number of Volunteer Activities Sessions | Quantity | |||
| Total Cash Donations | RMB10 thousand | 3370 | 2342 | 3408 |
| Total Public Welfare Donations | RMB10 thousand | 3370 | 2342 | 3408 |
| Total Social Investment | RMB10 thousand | 3370 | 2342 | 3408 |
| Total Volunteer Service Hours | Hours |