China Life Insurance Company Limited 2020 Environmental, Social and Governance & Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Density of greenhouse gas emissions (kg of CO2 equivalent / RMB 10000 revenue) | kg of CO2 equivalent / RMB 10000 revenue | 18.12 | 37 | ||
| Scope 1 (Direct emissions or removals from sources) (tons of CO2 equivalent) | tons of CO2 equivalent | 61770.86 | 37 | ||
| Scope 2 (Energy indirect emissions including emissions from purchased electricity) (tons of CO2 equivalent) | tons of CO2 equivalent | 1433277.76 | 37 | ||
| Total amount of emissions (tons of CO2 equivalent) | tons of CO2 equivalent | 1495048.63 | 37 | ||
| Total greenhouse gas emission (tons) | tons | 117535.47 | 142055.71 | 1495048.63 | 39 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Electronic waste (tons) | tons | 7.17 | 37 |
| Waste battery (pieces) | pieces | 673 | 37 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Kitchen garbage (tons) | tons | 2740.64 | 37 |
| Other office waste (tons) | tons | 2601.45 | 37 |
| Waste ink boxes (pieces) | pieces | 1105 | 37 |
| Waste toner cartridges (pieces) | pieces | 722 | 37 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Paper saved from online paperless insurance for individual long-term insurance | tons | 365.6 | 38 |
| Paper saved from online paperless insurance policy service | tons | 800 | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Coal consumption (kg) | kg | 1088744.2 | 37 | ||
| Comprehensive energy consumption (tons of standard coal) | tons of standard coal | 34219.81 | 37 | ||
| Density of comprehensive energy consumption (kg of standard coal / RMB 10000 revenue) | kg of standard coal / RMB 10000 revenue | 4.22 | 37 | ||
| Diesel consumption (liters) | liters | 504309.24 | 37 | ||
| Electric power consumption (kWh) | kWh | 186825432.8 | 197381747.4 | 960600678.6 | 39 |
| Gas consumption (cubic meters) | cubic meters | 2170248.16 | 3726442.88 | 5628108.02 | 39 |
| Gas consumption (cubic metre) | cubic metre | 6028002 | 37 | ||
| Gasoline consumption of the fleet (L) | L | 2057733.79 | 4857044.76 | 20589331.69 | 39 |
| Gasoline consumption of the fleet (liters) | liters | 20589431.69 | 37 | ||
| LPG consumption (kg) | kg | 262562.5 | 37 | ||
| Purchased electricity consumption (kWh) | kWh | 960600678.6 | 37 | ||
| Purchased thermal consumption (GJ) | GJ | 5825015.22 | 37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Density of water consumption (kg / RMB 10000 revenue) | kg / RMB 10000 revenue | 105.49 | 37 | ||
| Total water consumption (tons) | tons | 2206760.62 | 1867224.09 | 8702311.3 | 39 |
| Water consumption (tons) | tons | 7802311.3 | 37 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Promotion rate of paperless insurance for group business | % | 97.9 | 38 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption (tons) | tons | 2072.73 | 37 | ||
| Total office paper consumption (tons) | tons | 1146.8 | 3751.28 | 7072.73 | 39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Maturity benefit payment (in RMB 100 million) | RMB 100 million | 747.38 | 256.39 | 242.37 | 39 |
| Proportion of employees aged 35 or below (%) | % | 41.94 | 41.18 | 39.97 | 39 |
| Proportion of female employees (%) | % | 57.01 | 56.81 | 56.75 | 39 |
| Ratio of payment for social insurance (%) | % | 100 | 100 | 100 | 39 |
| Sales persons (in 10000) | 10000 | 177.2 | 184.8 | 145.8 | 39 |
| Total number of employees (person) | person | 101335 | 102250 | 102503 | 39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of employee training (%) | % | 100 | 100 | 100 | 39 |
| Coverage rate of orientation of new employees (%) | % | 100 | 100 | 100 | 39 |
| Number of lecturers of the entire Group (person) | person | 181310 | 226246 | 220363 | 39 |
| Online courseware (piece) | piece | 3261 | 4086 | 5805 | 39 |
| Person-times of online learning (in 10000) | 10000 | 703.4 | 1186.29 | 2358.2512 | 39 |
| Person-times of online tests (in 10000) | 10000 | 80.5 | 91.62 | 189.11 | 39 |
| Training coverage rate of senior executives (%) | % | 100 | 100 | 100 | 39 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average duration of employee training (hour) | hour | 122.28 | 128.1 | 111 | 39 |
| Number of people receiving occupational skill training (transferred employment) | person | 5314 | 38 | ||
| Training hours of general employees (hour) | hour | 138.5 | 127.5 | 105.3 | 39 |
| Training hours of mid- & high-level management (hour) | hour | 149.6 | 153.1 | 162.4 | 39 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers taking part in centralized procurement | 8569 | 19806 | 11975 | 39 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Customer service satisfaction (%) | % | 91.7 | 91.7 | 85.1% | 39 |
| Number of customers for maturity benefit payment (person) | person | 2449816 | 995146 | 910498 | 39 |
| Online paperless insurance policy service volume | million pieces | 100 | 38 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of new products and upgraded products | 231 | 102 | 237 | 39 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Application rate of online paperless insurance for individual long-term insurance | % | 99.9 | 38 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Investment in targeted poverty alleviation (in RMB 10000) | RMB 10000 | 459468 | 526447.6 | 472346.4 | 39 |
| Number of industrial projects for poverty alleviation | 274 | 38 | |||
| Number of registered impoverished people getting employment under the help offered (transferred employment) | person | 3314 | 38 | ||
| Number of registered impoverished people relieved from poverty under the help offered | person | 44342 | 38 | ||
| Number of registered impoverished people relieved from poverty under the help offered (industrial projects) | person | 34961 | 38 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Amount of investment in financing needy students (education) | 10000 RMB | 431 | 38 | ||
| Amount of investment in fixed-point poverty alleviation | 10000 RMB | 3325 | 38 | ||
| Amount of investment in improving the education resources of poverty-stricken areas | 10000 RMB | 1157 | 38 | ||
| Amount of investment in industrial projects for poverty alleviation | 10000 RMB | 1783 | 38 | ||
| Amount of investment in occupational skill training (transferred employment) | 10000 RMB | 3314 | 38 | ||
| Amount of investment in other projects | 10000 RMB | 465963.4 | 38 | ||
| Amount of investment in the medical and health resources of poverty-stricken areas | 10000 RMB | 71 | 38 | ||
| Claim settlement payment (in RMB million) | RMB million | 174439 | 127919 | 133340 | 39 |
| EPS (Basic and diluted) (in RMB) | RMB | 0.39 | 2.05 | 1.77 | 39 |
| Materials converted to cash for poverty alleviation | 10000 RMB, tons | 13742 | 38 | ||
| Net profits attributable to shareholders (in RMB 100 million) | RMB 100 million | 113.9 | 582.87 | 502.68 | 39 |
| Number of students financed (education) | person | 8501 | 38 | ||
| Premium income (in RMB 100 million) | RMB 100 million | 5358.26 | 5670.86 | 6122.65 | 39 |
| Total Assets (in RMB trillion) | RMB trillion | 3.25 | 3.73 | 4.25 | 39 |
| Total amount of charitable donations (in RMB 100 million) | RMB 100 million | 1.93 | 1.87 | 3.23 | 39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of CO2 equivalent | 61770.86 | ||
| Indirect Energy Emissions (Scope 2) | tons of CO2 equivalent | 1433277.76 | ||
| Total GHG Emissions | tons | 117535.47 | 142055.71 | 1495048.63 |
| Total GHG Emissions Intensity (By Revenue) | kg of CO2 equivalent / RMB 10000 revenue | 18.12 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Hazardous Electronic Waste | tons | 7.17 |
| Hazardous Waste (Electronic and IT Equipment) | tons | 7.17 |
| Hazardous Waste (Used Batteries) | pieces | 673 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tons | 2740.64 |
| Non-Hazardous Waste (Office Waste) | tons | 2601.45 |
| Paper Waste | tons | 2072.73 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Coal Consumption | kg | 1088744.2 | ||
| Comprehensive Energy Consumption Intensity (By Revenue) | kg of standard coal / RMB 10000 revenue | 4.22 | ||
| Diesel Fuel Consumption | liters | 504309.24 | ||
| Gasoline Consumption | L | 2057733.79 | 4857044.76 | 20589431.69 |
| LPG Consumption | kg | 262562.5 | ||
| Natural Gas Consumption | cubic metre | 2170248.16 | 3726442.88 | 6028002 |
| Purchased Electricity | kWh | 186825432.8 | 197381747.4 | 960600678.6 |
| Purchased Heating | GJ | 5825015.22 | ||
| Total Energy Consumption | tons of standard coal | 34219.81 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption | tons | 2206760.62 | 1867224.09 | 8702311.3 |
| Water Consumption Intensity (By Revenue) | kg / RMB 10000 revenue | 105.49 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tons | 1146.8 | 3751.28 | 7072.73 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Total Employees | person | 101335 | 102250 | 102503 |
| Percentage of Employees Aged Below 30 | % | 41.94 | 41.18 | 39.97 |
| Percentage of Female Employees | % | 57.01 | 56.81 | 56.75 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of New Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours (General Employees) | hour | 138.5 | 127.5 | 105.3 |
| Average Training Hours (Senior Management) | hour | 149.6 | 153.1 | 162.4 |
| Average Training Hours per Employee | hour | 122.28 | 128.1 | 111 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Total Suppliers | 8569 | 19806 | 11975 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Investment in Education Donation | 10000 RMB | 1157 | ||
| Investment in Targeted Poverty Alleviation | 10000 RMB | 3325 | ||
| Total In-kind Donations | 10000 RMB | 470974.4 | ||
| Total Public Welfare Donations | RMB 100 million | 1.93 | 1.87 | 3.23 |