ESG Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| CO2e emissions per employee | tonnes per employee | 1.8 | 42 | |||
| Carbon emissions per employee | tonnes per employee | 1.8 | 3 | |||
| Scope 1 GHG Emissions | tonnes CO2e | 4935 | 4149 | 3640 | 2167 | 89 |
| Scope 2 GHG Emissions | tonnes CO2e | 45519 | 43016 | 45263 | 38029 | 89 |
| Scope 2 emissions from electricity use in buildings | tonnes | 38209 | 42 | |||
| Scope 3 GHG Emissions | tonnes CO2e | 7388 | 8596 | 10846 | 2354 | 89 |
| Total CO2e emissions produced by the Group | tonnes | 42550 | 42 | |||
| Total GHG Emissions | tonnes CO2e | 57842 | 55761 | 59749 | 42550 | 89 |
| Total GHG Emissions Intensity per employee (scope 1, 2 and 3) | tonnes CO2e per employee | 2.9 | 2.7 | 2.6 | 1.8 | 89 |
| Total carbon emissions | tonnes | 42550 | 3 | |||
| Weighted Average of the Issuers’ Carbon Intensity (tonnes of CO2e/ US$ million) | tonnes of CO2e/ US$ million | 413.82 | 368.06 | 313.57 | 52 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Amount invested in renewable energy | million USD | 407.2 | 53 |
| Direct energy consumption at AIA | kWh | 8363417 | 101 |
| Direct energy consumption at Group Office, Hong Kong, Singapore, Mainland China, Thailand and Malaysia | kWh | 2969886 | 101 |
| Energy consumption per person | kWh per person | 3062 | 42 |
| Energy intensity per employee at AIA | kWh | 3062.4 | 101 |
| Indirect energy consumption at AIA | kWh | 63288015 | 101 |
| Indirect energy consumption at Group Office, Hong Kong, Singapore, Mainland China, Thailand and Malaysia | kWh | 28805051 | 101 |
| Total energy consumption | kWh | 71651432 | 89 |
| Total energy consumption across the Group | kWh | 71651432 | 42 |
| Total energy consumption per person | kWh per person | 3062 | 89 |
| Total energy use at AIA | kWh | 71651432 | 101 |
| Total energy use at Group Office, Hong Kong, Singapore, Thailand, Mainland China and Malaysia | kWh | 31774937 | 101 |
| Total energy use per employee | kWh per employee | 3062 | 3 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Water consumption in total (AIA's business units) | tonnes | 211525 | 103 |
| Water consumption per employee (AIA's business units) | tonnes of water per employee | 11.8 | 103 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|
| Change in vectorial capacity for dengue (Aedes aegypti, global) | 7 | 84 | |||||
| Change in vectorial capacity for dengue (Aedes albopictus, global) | 12 | 84 | |||||
| Hang Seng Corporate Sustainability Index Rating | A+ | A+ | 81 | ||||
| MSCI ESG Rating | B | BB | BBB | BBB | A | 81 | |
| Number of certified green buildings owned by the group | 6 | 53 | |||||
| Sustainalytics Percentile (Global Universe) | 6th | 5th | 81 | ||||
| Sustainalytics Percentile (Insurance) | 1st | 1st | 81 | ||||
| Sustainalytics Percentile (Life and Health Insurance) | 2nd | 2nd | 81 | ||||
| Sustainalytics Rank (Insurance) | 2nd | 2nd | 81 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| CDP Average Climate Change Score for Financials | C | B | 81 | |
| CDP Climate Change Score | C | A- | 81 | |
| Number of companies engaged and scored on climate risk | companies | 1200+ | 3 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employee age group distribution - 30 to 50 | % | 71 | 56 | ||
| Employee age group distribution - Below 30 | % | 20 | 56 | ||
| Employee age group distribution - Over 50 | % | 9 | 56 | ||
| Employee gender distribution - Female | % | 59 | 56 | ||
| Employee gender distribution - Male | % | 41 | 56 | ||
| Employee turnover (female) | % | 8.8 | 57 | ||
| Increase in employee engagement scores | percentile points | 12 | 57 | ||
| Mortality protection gap in Asia | USD | 83000000000000 | 25 | ||
| Number of SME employees covered by AIA policies | 2300000 | 25 | |||
| Number of participating members of group insurance schemes | members | 16000000 | 3 | ||
| Percentage of employees in Hong Kong | % | 11 | 56 | ||
| Percentage of employees in Mainland China | % | 19 | 56 | ||
| Percentage of employees in Malaysia | % | 17 | 56 | ||
| Percentage of employees in Singapore | % | 6 | 56 | ||
| Percentage of employees in Thailand | % | 12 | 56 | ||
| Percentage of employees in other markets | % | 35 | 56 | ||
| Percentage of employees who are Gen Y and Gen Z (Group-wide) | percent | 62 | 60 | ||
| Percentage of employees who are women (Group-wide) | percent | 59 | 60 | ||
| Percentage of senior leaders who are women (Group-wide) | percent | 39 | 60 | ||
| Sri Lanka low insurance penetration rate | percent | 1.7 | 26 | ||
| Total number of employees | employees | 23397 | 56 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Employee turnover (30-50 years old) | % | 8.6 | 57 | |
| Employee turnover (Group overall) | % | 13.5 | 9.5 | 57 |
| Employee turnover (above 50 years old) | % | 4.9 | 57 | |
| Employee turnover (below 30 years old) | % | 14.3 | 57 | |
| Employee turnover (male) | % | 10.4 | 57 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employee engagement survey response rate | % | 97 | 57 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of SME policies issued by AIA | 80000 | 25 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of Philam SAVES savers in Bangsamoro Autonomous Region of Muslim Mindanao, Philippines | savers | 100000 | 26 |
| Number of individual policy holders served | policies | 38000000 | 3 |
| Total benefits and claims paid | billion USD | 16 | 3 |
| Year of life cover given to someone else when customer bought a new policy (Sri Lanka) | LKR | 1000000 | 33 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Insurance protection for medical worker from 43 hospitals in Hubei province and Wuhan (Mainland China) | RMB | 600000 | 33 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of buy, service and claims transactions submitted digitally | more than 70% | 3 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| ISS ESG Corporate ESG Performance Status | Prime | Prime | 81 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Investments in healthcare | billion USD | 4.3 | 3 |
| Investments in infrastructure-related sectors | billion USD | 32.1 | 3 |
| Number of benefit payments made | payments | 13000000 | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Amount invested in green, social and sustainability bonds | billion USD | 1.8 | 53 |
| COVID-19 coverage provided to eligible individual customers, corporate members, employees and AIA representatives (Singapore) | people | 2600000 | 33 |
| Free COVID-19 insurance coverage until 30 September 2020, with compassionate benefit (Hong Kong and Macau) | HK$/MOP | 150000 | 33 |
| Free COVID-19 insurance coverage until 30 September 2020, with diagnosis benefit (Hong Kong and Macau) | HK$/MOP | 15000 | 33 |
| Free COVID-19 protection cover offered via AIA Connect mobile app (Hong Kong and Macau) | people | 500000 | 33 |
| Free life insurance cover provided in partnership with Ministry of Health (Sri Lanka) | LKR | 500000 | 33 |
| Health protection kits donated to disadvantaged families (Hong Kong and Macau) | kits | 10000 | 33 |
| RMB payment to policyholders in case of disability or as compassionate benefit to families as a result of COVID-19 (Mainland China) | RMB | 200000 | 33 |
| Total community contributions | million USD | 4.5 | 3 |
| Total sum assured cover provided | trillion USD | 2 | 3 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 4935 | 4149 | 3640 | 2167 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 45519 | 43016 | 45263 | 38029 |
| Total GHG Emissions | tonnes CO2e | 57842 | 55761 | 59749 | 42550 |
| Total GHG Emissions Intensity (By Employee) | tonnes CO2e per employee | 2.9 | 2.7 | 2.6 | 1.8 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 7388 | 8596 | 10846 | 2354 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Energy Consumption Intensity (By Employee) | kWh per employee | 3062 |
| Total Direct Energy Consumption | kWh | 8363417 |
| Total Energy Consumption | kWh | 71651432 |
| Total Indirect Energy Consumption | kWh | 63288015 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption | tonnes | 211525 |
| Water Consumption Intensity (By Revenue) | tonnes of water per employee | 11.8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Total Employees | employees | 23397 |
| Percentage of Employees Aged 30-50 | percent | 71 |
| Percentage of Employees Aged Above 50 | percent | 9 |
| Percentage of Employees Aged Below 30 | percent | 20 |
| Percentage of Employees in Hong Kong | percent | 11 |
| Percentage of Employees in Mainland China | percent | 19 |
| Percentage of Employees in Malaysia | percent | 17 |
| Percentage of Employees in Other Markets | percent | 35 |
| Percentage of Employees in Singapore | percent | 6 |
| Percentage of Employees in Thailand | percent | 12 |
| Percentage of Female Employees | percent | 59 |
| Percentage of Male Employees | percent | 41 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 8.6 | |
| Turnover Rate of Employees Aged Above 50 | % | 4.9 | |
| Turnover Rate of Employees Aged Below 30 | % | 14.3 | |
| Turnover Rate of Female Employees | % | 8.8 | |
| Turnover Rate of Male Employees | % | 10.4 | |
| Turnover Rate of Total Employees | % | 13.5 | 9.5 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hours |
| Average Training Hours (General Staff) | hours |
| Average Training Hours (Male) | hours |
| Average Training Hours (Middle Management) | hours |
| Average Training Hours (Senior Management) | hours |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Social Investment | million USD | 4.5 |