Sustainability Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | FY2020 | Report Pages |
|---|---|---|---|
| Nitrogen Oxide (NOx) Air Emissions | tonne | 0.0414 | 56 |
| Particulate Matter (PM) Air Emissions | tonne | 0.0031 | 56 |
| Sulphur Oxide (SOx) Air Emissions | tonne | 0.0008 | 56 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2019 | FY2020 | Report Pages |
|---|---|---|---|---|
| Annual average carbon intensity | tonnes CO2e/sq.m. | 0.089 | 0.081 | 42 |
| Direct GHG (Scope 1) Emissions | tonne CO2e | 5142 | 4314 | 56 |
| GHG Intensity | tonne CO2e/sq.m. | 0.089 | 0.081 | 56 |
| GHG emissions (total) | tonnes CO2e | 111850 | 100154 | 42 |
| Indirect GHG (Scope 2) Emissions | tonne CO2e | 106708 | 95840 | 56 |
| Reduction in carbon emission intensity compared to FY2019 (Mainland China) | % | -9.0 | 7 | |
| Scope 1 emissions | tonne CO2e | 5142 | 4314 | 43 |
| Scope 2 emissions | tonne CO2e | 106708 | 95840 | 43 |
| Scope 2 emissions as percentage of total GHG emissions | % | 95.7 | 42 | |
| Total GHG Emissions | tonne CO2e | 111850 | 100154 | 56 |
| Total GHG emissions | tonne CO2e | 111850 | 100154 | 43 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2019 | FY2020 | Report Pages |
|---|---|---|---|---|
| Non-hazardous Waste Disposed of at Landfills or Incinerated - Food Waste | tonne | 6387.8 | 5450.4 | 57 |
| Non-hazardous Waste Disposed of at Landfills or Incinerated - General Waste | tonne | 3849.9 | 3813.9 | 57 |
| Non-hazardous Waste Disposed of at Landfills or Incinerated - Paper | tonne | 7.7 | 6.7 | 57 |
| Non-hazardous Waste Disposed of at Landfills or Incinerated - Plastics | kg | -42 | -37 | 57 |
| Non-hazardous Waste Disposed of at Landfills or Incinerated - Total | tonne | 10245.5 | 9271.1 | 57 |
| Non-hazardous Waste Recycled or Reused - Cardboard | tonne | 334.2 | 255.2 | 57 |
| Non-hazardous Waste Recycled or Reused - Scrap Metal | tonne | 0.9 | 2.1 | 57 |
| Non-hazardous Waste Recycled or Reused - Total | tonne | 335.1 | 257.3 | 57 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | FY2030 | Report Pages |
|---|---|---|---|
| Carbon emissions intensity reduction target (excluding tenants) | % tonne CO2e/sq.m. | -12 | 40 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | FY2019 | FY2020 | Report Pages |
|---|---|---|---|---|
| Hazardous Waste Recycled - Toner | tonne | 0.3 | 0.2 | 57 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | FY2019 | FY2020 | Report Pages |
|---|---|---|---|---|---|
| Diesel Consumption | GJ | 1077 | 1090 | 56 | |
| Direct Energy (GJ) | GJ | 95044 | 78241 | 41 | |
| Direct Energy (GJ) % change | % | -17.7 | 41 | ||
| District Heating Consumption | GJ | 49444 | 47163 | 56 | |
| Electricity Consumption | GJ | 558837 | 500412 | 56 | |
| Electricity consumption intensity | MJ/sq.m. | 445.7 | 405.4 | 42 | |
| Energy Intensity | GJ/sq.m. | 0.561 | 0.507 | 56 | |
| Energy Intensity (GJ/sq.m.) | GJ/sq.m. | 0.561 | 0.507 | 41 | |
| Energy Intensity (GJ/sq.m.) % change | % | -9.6 | 41 | ||
| Energy consumption by type: Diesel | % | 0.2 | 42 | ||
| Energy consumption by type: District Heating | % | 7.5 | 42 | ||
| Energy consumption by type: Electricity | % | 80 | 42 | ||
| Energy consumption by type: Gasoline | % | 0.3 | 42 | ||
| Energy consumption by type: Natural Gas | % | 12 | 42 | ||
| Gasoline Consumption | GJ | 2371 | 1803 | 56 | |
| Indirect Energy (GJ) % change | % | -10.0 | 41 | ||
| Indirect Energy (Purchased Electricity and District Heating) (GJ) | GJ | 608282 | 547575 | 41 | |
| Natural Gas Consumption | GJ | 91596 | 75348 | 56 | |
| Number of smart customer service robots introduced in physical facilities | robots | 93 | 7 | ||
| Total Energy Consumption | GJ | 703326 | 625816 | 56 | |
| Total Energy Consumption (GJ) | GJ | 703326 | 625816 | 41 | |
| Total Energy Consumption (GJ) % change | % | -11.0 | 41 | ||
| Total electricity consumption | GJ | 558837 | 500412 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2019 | FY2020 | Report Pages |
|---|---|---|---|---|
| Municipal Water Used | m3 | 999730 | 779123 | 56 |
| Municipal water used | m³ | 999730 | 779123 | 44 |
| Percentage change in municipal water used | -22.1% | 44 | ||
| Percentage change in water intensity | -20.8% | 44 | ||
| Reduction in water intensity compared to FY2019 (Mainland China) | % | -20.8 | 7 | |
| Water Intensity | m3/sq.m. | 0.797 | 0.631 | 56 |
| Water intensity (municipal water used per square meter) | m³/sq.m. | 0.797 | 0.631 | 44 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | FY2020 | FY2030 | Report Pages |
|---|---|---|---|---|
| Energy intensity reduction target (excluding tenants) | % MWh/sq.m. | -2 | 40 | |
| Reduction in energy intensity compared to FY2019 (Mainland China) | % | -9.6 | 7 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | FY2019 | FY2020 | Report Pages |
|---|---|---|---|---|
| Paper (A3) Used | tonne | 0.6 | 0.4 | 56 |
| Paper (A4) Used | tonne | 25.5 | 20.3 | 56 |
| Paper Products Used | tonne | 19.9 | 8.5 | 56 |
| Plastic Bags Used | tonne | 11.1 | 7.3 | 56 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | FY2020 | as of 30 June 2020 | Report Pages |
|---|---|---|---|---|
| Number of Female Staff | 1610 | 21 | ||
| Number of Male Staff | 1450 | 21 | ||
| Number of employees promoted | 217 | 21 | ||
| Number of managerial roles taken up by employees born in or after 1985 | 221 | 21 | ||
| Number of staff with disabilities hired | 25 | 21 | ||
| Percentage of Female Staff | 53% | 21 | ||
| Percentage of Male Staff | 47% | 21 | ||
| Total Number of Staff | 3060 | 21 | ||
| Total workforce (Permanent employees) | 3060 | 54 | ||
| Total workforce by age group - Aged 30 to 50 | 2618 | 54 | ||
| Total workforce by age group - Aged over 50 | 134 | 54 | ||
| Total workforce by age group - Aged under 30 | 308 | 54 | ||
| Total workforce by gender - Female | 1610 | 54 | ||
| Total workforce by gender - Male | 1450 | 54 | ||
| Total workforce by geographical region - Hong Kong | 14 | 54 | ||
| Total workforce by geographical region - Mainland China | 3046 | 54 | ||
| Total workforce by seniority - Assistant General Manager and above | 69 | 54 | ||
| Total workforce by seniority - Assistant Manager | 162 | 54 | ||
| Total workforce by seniority - Back-office Officer and below | 1325 | 54 | ||
| Total workforce by seniority - Frontline Officer and below | 1367 | 54 | ||
| Total workforce by seniority - Manager | 107 | 54 | ||
| Total workforce by seniority - Senior Manager | 30 | 54 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | FY2020 | Report Pages |
|---|---|---|---|
| Annual turnover rate | 9.3% | 22 | |
| Turnover (Permanent employees) | 162 (9.3%) | 54 | |
| Turnover by age group - Aged 30 to 50 | 142 (8.2%) | 54 | |
| Turnover by age group - Aged over 50 | 13 (0.7%) | 54 | |
| Turnover by age group - Aged under 30 | 7 (0.4%) | 54 | |
| Turnover by gender - Female | 96 (5.5%) | 54 | |
| Turnover by gender - Male | 66 (3.8%) | 54 | |
| Turnover by geographical region - Hong Kong | 3 (0.2%) | 54 | |
| Turnover by geographical region - Mainland China | 159 (9.1%) | 54 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | FY2020 | Report Pages |
|---|---|---|---|
| Fatality Rate - Mainland China | 1 (0.03%) | 55 | |
| Fatality Rate - Male | 1 (0.03%) | 55 | |
| Fatality Rate - Total | 1 (0.03%) | 55 | |
| Injury Rate - Female | 0.298 | 55 | |
| Injury Rate - Mainland China | 0.189 | 55 | |
| Injury Rate - Male | 0.066 | 55 | |
| Injury Rate - Total | 0.188 | 55 |
Lost days due to work injury.
| Indicator | Unit | FY2020 | Report Pages |
|---|---|---|---|
| Absentee Rate - Female | 2.09% | 55 | |
| Absentee Rate - Hong Kong | 0.77% | 55 | |
| Absentee Rate - Mainland China | 1.78% | 55 | |
| Absentee Rate - Male | 1.42% | 55 | |
| Absentee Rate - Total | 1.77% | 55 | |
| Lost-day Rate - Female | 32.463 | 55 | |
| Lost-day Rate - Mainland China | 30.644 | 55 | |
| Lost-day Rate - Male | 28.342 | 55 | |
| Lost-day Rate - Total | 30.51 | 55 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | FY2020 | Report Pages |
|---|---|---|---|---|
| Percentage of workforce promoted | 7.1% | 21 | ||
| Project Dapeng staff participation in FY2020 | people | 9 | 25 | |
| Project Feipeng staff participation in FY2020 | people | 22 | 25 | |
| Total participation of NWDS' training | times | 47320 | 25 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | FY2020 | Report Pages |
|---|---|---|---|---|
| Average Training Hours - Assistant General Manager and above | hours | 22.8 | 55 | |
| Average Training Hours - Assistant Manager | hours | 43 | 55 | |
| Average Training Hours - Back-office Officer and below | hours | 45.5 | 55 | |
| Average Training Hours - Female | hours | 45.3 | 55 | |
| Average Training Hours - Frontline Officer and below | hours | 45.7 | 55 | |
| Average Training Hours - Male | hours | 44.5 | 55 | |
| Average Training Hours - Manager | hours | 45.9 | 55 | |
| Average Training Hours - Senior Manager | hours | 45.3 | 55 | |
| Average Training Hours per Staff | hours | 44.9 | 55 | |
| Average training hours for female employees | hours | 45.3 | 25 | |
| Average training hours for male employees | hours | 44.5 | 25 | |
| Average training hours per employee | hours | 44.9 | 25 | |
| Average training hours provided to each staff | hours | 44.9 | 7 | |
| Total Training Hours | hours | 137477.4 | 55 | |
| Total staff training hours | hours | 137477.4 | 25 | |
| Total training sessions launched | sessions | 637 | 25 | |
| Training Hours - Assistant General Manager and above | hours | 1576.6 | 55 | |
| Training Hours - Assistant Manager | hours | 6972.4 | 55 | |
| Training Hours - Back-office Officer and below | hours | 60241 | 55 | |
| Training Hours - Female | hours | 72925.8 | 55 | |
| Training Hours - Frontline Officer and below | hours | 62420 | 55 | |
| Training Hours - Male | hours | 64551.6 | 55 | |
| Training Hours - Manager | hours | 4907.1 | 55 | |
| Training Hours - Senior Manager | hours | 1360.3 | 55 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of WeChat official accounts established | accounts | 41 | 7 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of stores with smart customer service robots | stores | 16 | 7 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020-06-30 | Report Pages |
|---|---|---|---|
| Cumulative number of visitors to Shanghai Pujian Branch Store rooftop garden | 51300 | 43 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | FY2020 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonne | 0.0031 |
| NOâ‚“ Emissions | tonne | 0.0414 |
| SOâ‚“ Emissions | tonne | 0.0008 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2019 | FY2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne CO2e | 5142 | 4314 |
| Indirect Energy Emissions (Scope 2) | tonne CO2e | 106708 | 95840 |
| Total GHG Emissions | tonne CO2e | 111850 | 100154 |
| Total GHG Emissions Intensity (By Area) | tonnes CO2e/sq.m. | 0.089 | 0.081 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2019 | FY2020 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonne | 10245.5 | 9271.1 |
| Non-Hazardous Waste Recycled | tonne | 335.1 | 257.3 |
| Paper Waste | tonne | 7.7 | 6.7 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | FY2030 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | percent | |
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2015 | percent | -12 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2019 | FY2020 |
|---|---|---|---|
| Diesel Fuel Consumption | GJ | 1077 | 1090 |
| Energy Consumption Intensity (By Area) | GJ/sq.m. | 0.561 | 0.507 |
| Gasoline Consumption | GJ | 2371 | 1803 |
| Natural Gas Consumption | GJ | 91596 | 75348 |
| Purchased Electricity | GJ | 558837 | 500412 |
| Purchased Heating | GJ | 49444 | 47163 |
| Total Direct Energy Consumption | GJ | 95044 | 78241 |
| Total Energy Consumption | GJ | 703326 | 625816 |
| Total Indirect Energy Consumption | GJ | 608282 | 547575 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2019 | FY2020 |
|---|---|---|---|
| Municipal Water Consumption | m3 | 999730 | 779123 |
| Water Withdrawal Intensity | m3/sq.m. | 0.797 | 0.631 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | FY2020 | FY2030 |
|---|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | -9.6 | |
| Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 | % | -2 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | percent (in m3/sq.m.) |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | FY2019 | FY2020 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | tonne | 46 | 29.2 |
| Packaging Material Consumption (Plastic) | tonne | 11.1 | 7.3 |
| Packaging Materials Consumed | tonne | 57.1 | 36.5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | FY2020 |
|---|---|---|
| Number of Employees Aged 30-50 | 2618 | |
| Number of Employees Aged Above 50 | 134 | |
| Number of Employees Aged Below 30 | 308 | |
| Number of Employees in Hong Kong | 14 | |
| Number of Employees in Hong Kong and Mainland China | 3060 | |
| Number of Employees in Mainland China | 3046 | |
| Number of Female Employees | 1610 | |
| Number of Full-time Employees | 3060 | |
| Number of Full-time Employees (Female) | 1610 | |
| Number of Full-time Employees (Male) | 1450 | |
| Number of Male Employees | 1450 | |
| Number of Temporary Workers | 1313 | |
| Number of Temporary Workers (Female) | 707 | |
| Number of Temporary Workers (Male) | 606 | |
| Number of Total Employees | 3060 | |
| Percentage of Employees Aged 30-50 | % | 86 |
| Percentage of Employees Aged Above 50 | % | 4 |
| Percentage of Employees Aged Below 30 | % | 10 |
| Percentage of Employees in Hong Kong | % | 0.5 |
| Percentage of Employees in Mainland China | % | 99.5 |
| Percentage of Female Employees | % | 53 |
| Percentage of Male Employees | % | 47 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | FY2020 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 8.2 |
| Turnover Rate of Employees Aged Above 50 | % | 0.7 |
| Turnover Rate of Employees Aged Below 30 | % | 0.4 |
| Turnover Rate of Employees in Hong Kong | % | 0.2 |
| Turnover Rate of Employees in Hong Kong and Mainland China | % | 9.3 |
| Turnover Rate of Employees in Mainland China | % | 9.1 |
| Turnover Rate of Female Employees | % | 5.5 |
| Turnover Rate of Male Employees | % | 3.8 |
| Turnover Rate of Total Employees | % | 9.3 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 1 | |
| Number of Work-related Fatalities | 1 | |
| Number of Work-related Fatalities (Mainland) | 1 | |
| Work-related Fatalities Rate | % | 0.03 |
Lost days due to work injury.
| Standard Indicator | Unit | FY2020 |
|---|---|---|
| Lost Days Due to Work-related Injuries | 30.51 | |
| Lost Days Due to Work-related Injuries (Mainland China) | 30.644 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 7.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | hours | 45.3 |
| Average Training Hours (Male) | hours | 44.5 |
| Average Training Hours (Senior Management) | hours | 22.8 |
| Average Training Hours per Employee | hours | 44.9 |
| Total Training Hours | hours | 137477.4 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Number of Employees Participating in Volunteer Activities | |
| Number of Participations in Volunteer Activities | times |
| Total Volunteer Service Hours | hours |