Environmental, Social and Governance Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Indirect carbon emissions | tons | 427317 | 393005 | 4 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Recycling orders for various wasted electrical appliances and electronic products handled | orders | 300000 | 7 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Recycling service of home appliances coverage in capital cities | 100% | 7 | |
| Recycling service of home appliances coverage in district and county regions in China | >80% | 7 | |
| Recycling service of home appliances coverage in second-tier to fourth-tier cities | >70% | 7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average electricity consumption per month per store (kWh) | kWh | 17464 | 5 |
| Electricity consumption (kWh) | kWh | 545307000 | 5 |
| Electricity expenses (RMB) | RMB | 567120000 | 5 |
| Fuel expense of the Group | RMB | 128478000 | 6 |
| Gasoline usage of the Group | L | 18922000 | 6 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average water consumption per month per store (cubic meters) | cubic meters | 98 | 5 |
| Water consumption (cubic meters) | cubic meters | 3076000 | 5 |
| Water expenses (RMB) | RMB | 10395000 | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Male-female ratio | 1:1.08 | 1:1.08 | 9 | |
| Number of employees | 42269 | 34001 | 9 | |
| Number of employees recruited at middle and senior level | 383 | 49 | 15 | |
| Number of employees recruited under the Group's 'Reservoir' project | 346 | 569 | 15 | |
| Number of internet technical staff recruited | 361 | 204 | 15 | |
| Number of logistics system staff recruited | 3826 | 200 | 15 | |
| Proportion of disabled employees | % | 0.3 | 0.9 | 9 |
| Proportion of employees - Headquarters of the Group | % | 20.4 | 11 | |
| Proportion of employees - The Eastern China Region | % | 17.9 | 11 | |
| Proportion of employees - The Northeast China Region | % | 6.3 | 11 | |
| Proportion of employees - The Northern China Region | % | 23.1 | 11 | |
| Proportion of employees - The Southern China Region | % | 15.8 | 11 | |
| Proportion of employees - The Western China Region | % | 16.5 | 11 | |
| Proportion of employees - Total | % | 100 | 11 | |
| Proportion of employees above 45 | 13.2% | 12.9% | 10 | |
| Proportion of employees age 25-35 | 43.4% | 42.0% | 10 | |
| Proportion of employees age 35-45 | 33.9% | 36.9% | 10 | |
| Proportion of employees below 25 | 9.5% | 8.2% | 10 | |
| Proportion of female employees | 51.8% | 52.0% | 10 | |
| Proportion of interns | 0.7% | 1.2% | 10 | |
| Proportion of male employees | 48.2% | 48.0% | 10 | |
| Proportion of minority employees | % | 4.1 | 4.5 | 9 |
| Proportion of temporary employees | 0.5% | 0.1% | 10 | |
| Proportion of total employees | 100.0% | 100.0% | 10 | |
| Total number of employees | employees | 42269 | 34001 | 10 |
| Total number of employees - Headquarters of the Group | 6921 | 11 | ||
| Total number of employees - The Eastern China Region | 6100 | 11 | ||
| Total number of employees - The Northeast China Region | 2130 | 11 | ||
| Total number of employees - The Northern China Region | 7847 | 11 | ||
| Total number of employees - The Southern China Region | 5394 | 11 | ||
| Total number of employees - The Western China Region | 5609 | 11 | ||
| Total number of employees - Total | 34001 | 11 | ||
| Total number of employees above 45 | employees | 5561 | 4391 | 10 |
| Total number of employees age 25-35 | employees | 18361 | 14291 | 10 |
| Total number of employees age 35-45 | employees | 14320 | 12528 | 10 |
| Total number of employees below 25 | employees | 4027 | 2791 | 10 |
| Total number of female employees | employees | 21912 | 17682 | 10 |
| Total number of interns | employees | 314 | 412 | 10 |
| Total number of long-term employees | employees | 41753 | 33556 | 10 |
| Total number of male employees | employees | 20357 | 16319 | 10 |
| Total number of temporary employees | employees | 202 | 33 | 10 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Average monthly turnover rate (above 45) | 1.1% | 2.7% | 10 | |
| Average monthly turnover rate (age 25-35) | 2.9% | 3.4% | 10 | |
| Average monthly turnover rate (age 35-45) | 1.3% | 2.3% | 10 | |
| Average monthly turnover rate (below 25) | 3.7% | 4.6% | 10 | |
| Average monthly turnover rate (female) | 2.2% | 3.0% | 10 | |
| Average monthly turnover rate (male) | 2.2% | 3.2% | 10 | |
| Average monthly turnover rate (total) | 2.2% | 3.1% | 10 | |
| Average monthly turnover rate - Headquarters of the Group | % | 2.8 | 11 | |
| Average monthly turnover rate - The Eastern China Region | % | 3.4 | 11 | |
| Average monthly turnover rate - The Northeast China Region | % | 2.7 | 11 | |
| Average monthly turnover rate - The Northern China Region | % | 3.2 | 11 | |
| Average monthly turnover rate - The Southern China Region | % | 3.1 | 11 | |
| Average monthly turnover rate - The Western China Region | % | 3.1 | 11 | |
| Average monthly turnover rate - Total | % | 3.1 | 11 | |
| Proportion of long-term employees | 98.8% | 98.7% | 10 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of stores established by the Group in western China - Gansu | stores | 38 | 56 | 27 |
| Number of stores established by the Group in western China - Guizhou | stores | 20 | 26 | 27 |
| Number of stores established by the Group in western China - Shaanxi | stores | 133 | 176 | 27 |
| Number of stores established by the Group in western China - Total | stores | 272 | 345 | 27 |
| Number of stores established by the Group in western China - Xinjiang | stores | 43 | 49 | 27 |
| Number of stores established by the Group in western China - Yunnan | stores | 38 | 38 | 27 |
| Percentage of total procurement from Apple (top 5 supplier) | % | 9.2 | 9 | 22 |
| Percentage of total procurement from Gree (top 5 supplier) | % | 8.5 | 8.8 | 22 |
| Percentage of total procurement from Haier (top 5 supplier) | % | 9.9 | 9.9 | 22 |
| Percentage of total procurement from Huawei (top 5 supplier) | % | 9.4 | 9.7 | 22 |
| Percentage of total procurement from Midea (top 5 supplier) | % | 9.3 | 9.2 | 22 |
| Proportion of suppliers (Group total) | 100.0% | 21 | ||
| Proportion of suppliers in Others region | 5.7% | 21 | ||
| Proportion of suppliers in The Eastern China Region | 20.4% | 21 | ||
| Proportion of suppliers in The Northeast China Region | 11.8% | 21 | ||
| Proportion of suppliers in The Northern China Region | 23.9% | 21 | ||
| Proportion of suppliers in The Southern China Region | 17.1% | 21 | ||
| Proportion of suppliers in The Western China Region | 21.1% | 21 | ||
| Total number of suppliers (Group total) | 10352 | 21 | ||
| Total number of suppliers in Others region | 593 | 21 | ||
| Total number of suppliers in The Eastern China Region | 2115 | 21 | ||
| Total number of suppliers in The Northeast China Region | 1218 | 21 | ||
| Total number of suppliers in The Northern China Region | 2473 | 21 | ||
| Total number of suppliers in The Southern China Region | 1773 | 21 | ||
| Total number of suppliers in The Western China Region | 2180 | 21 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Defective Rate | % | 1.1% | 1.0% | 23 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | tons | 427317 | 393005 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | orders | 300000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Gasoline Consumption | L | 18922000 |
| Grid Electricity Consumption | kWh | 545307000 |
| Purchased Electricity | kWh | 545307000 |
| Total Indirect Energy Consumption | kWh | 545307000 |
| Total Purchased Energy | kWh | 545307000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption | cubic meters | 3076000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 32681 | 26819 |
| Number of Employees Aged Above 50 | employees | 5561 | 4391 |
| Number of Employees Aged Below 30 | employees | 4027 | 2791 |
| Number of Employees in East China | employees | 6100 | |
| Number of Employees in North China | employees | 7847 | |
| Number of Employees in Northeast China | employees | 2130 | |
| Number of Employees in South China | employees | 5394 | |
| Number of Employees in West China | employees | 5609 | |
| Number of Female Employees | employees | 21912 | 17682 |
| Number of Interns | employees | 314 | 412 |
| Number of Male Employees | employees | 20357 | 16319 |
| Number of Temporary Workers | employees | 202 | 33 |
| Number of Total Employees | employees | 42269 | 34001 |
| Percentage of Employees Aged 30-50 | % | 77.3 | 78.9 |
| Percentage of Employees Aged Above 50 | % | 13.2 | 12.9 |
| Percentage of Employees Aged Below 30 | % | 9.5 | 8.2 |
| Percentage of Employees in East China | % | 17.9 | |
| Percentage of Employees in North China | % | 23.1 | |
| Percentage of Employees in Northeast China | % | 6.3 | |
| Percentage of Employees in South China | % | 15.8 | |
| Percentage of Employees in West China | % | 16.5 | |
| Percentage of Female Employees | % | 51.8 | 52 |
| Percentage of Interns | % | 0.7 | 1.2 |
| Percentage of Male Employees | % | 48.2 | 48 |
| Percentage of Temporary Workers | % | 0.5 | 0.1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Turnover Rate of East China | % | 3.4 | |
| Turnover Rate of Female Employees | % | 2.2 | 3 |
| Turnover Rate of Male Employees | % | 2.2 | 3.2 |
| Turnover Rate of North China | % | 3.2 | |
| Turnover Rate of Northeast China | % | 2.7 | |
| Turnover Rate of South China | % | 3.1 | |
| Turnover Rate of Total Employees | % | 2.2 | 3.1 |
| Turnover Rate of West China | % | 3.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Suppliers in East China | 2115 | |
| Number of Suppliers in North China | 2473 | |
| Number of Suppliers in Northeast China | 1218 | |
| Number of Suppliers in South China | 1773 | |
| Number of Suppliers in West China | 2180 | |
| Number of Total Suppliers | 10352 |