ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emissions of the head office | Tonnes of CO2 equivalent | 48.97 | 25 |
| Indirect greenhouse gas emissions of the head office | Tonnes of CO2 equivalent | 667.8 | 25 |
| Total greenhouse gas emissions of the head office | Tonnes of CO2 equivalent | 716.77 | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Natural gas consumption of the head office | m³ | 31003.3 | 9, 25 |
| Office oil consumption of the head office | L, Litre | 20750 | 9, 25 |
| Office power consumption of the head office | '0000 kwh, 0000 Kwh | 106 | 9, 25 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Office water consumption of the head office | Tonne | 17600 | 9, 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average return on total assets | % | 0.62 | 9 |
| Number of contract-based employees | persons | 4314 | 34 |
| Number of employees | 4000 | 8 | |
| Number of employees above 50 | persons | 189 | 34 |
| Number of employees aged 31-40 (inclusive) | persons | 1577 | 34 |
| Number of employees aged 41-50 (inclusive) | persons | 798 | 34 |
| Number of employees in Shanxi | persons | 4314 | 34 |
| Number of employees under 30 (inclusive) | persons | 1750 | 34 |
| Number of employees with Bachelor's degree | persons | 2813 | 34 |
| Number of employees with Master's degree and above | persons | 815 | 34 |
| Number of employees with other education background | persons | 686 | 34 |
| Number of female employees | persons | 2408 | 34 |
| Number of male employees | persons | 1906 | 34 |
| Number of minority employees | persons | 29 | 34 |
| Percentage of contract-based employees | % | 100 | 34 |
| Percentage of employees above 50 | % | 4.38 | 34 |
| Percentage of employees aged 31-40 (inclusive) | % | 36.55 | 34 |
| Percentage of employees aged 41-50 (inclusive) | % | 18.5 | 34 |
| Percentage of employees in Shanxi | % | 100 | 34 |
| Percentage of employees under 30 (inclusive) | % | 40.57 | 34 |
| Percentage of employees with Bachelor's degree | % | 65.21 | 34 |
| Percentage of employees with Master's degree and above | % | 18.89 | 34 |
| Percentage of employees with other education background | % | 15.9 | 34 |
| Percentage of female employees | % | 55.82 | 34 |
| Percentage of male employees | % | 44.18 | 34 |
| Percentage of minority employees | % | 0.67 | 34 |
| Proportion of female employees | % | 55.82 | 9 |
| Total assets | RMB billion, RMB'00000000 | 2475.71 | 8, 9 |
| Total loans | RMB'00000000 | 1154.83 | 9 |
| Total loans and advances to customers | RMB billion | 115.483 | 8 |
| Total number of employees | Number, persons | 4314 | 9, 34 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Employee turnover rate (total) | % | 2.79 | 34 |
| Operating income | RMB'00000000 | 50.89 | 9 |
| Turnover rate (contract-based employees) | % | 2.79 | 34 |
| Turnover rate (employees above 50) | % | 0.53 | 34 |
| Turnover rate (employees aged 31-40 inclusive) | % | 3.55 | 34 |
| Turnover rate (employees aged 41-50 inclusive) | % | 0.25 | 34 |
| Turnover rate (employees in Shanxi) | % | 2.79 | 34 |
| Turnover rate (employees under 30 inclusive) | % | 3.43 | 34 |
| Turnover rate (employees with Bachelor's degree) | % | 3.13 | 34 |
| Turnover rate (employees with Master's degree and above) | % | 3.68 | 34 |
| Turnover rate (employees with other education background) | % | 0.15 | 34 |
| Turnover rate (female employees) | % | 2.93 | 34 |
| Turnover rate (male employees) | % | 2.6 | 34 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of trained employees (female) | person | 804 | 38 |
| Number of trained employees (grassroots employees) | person | 1231 | 38 |
| Number of trained employees (male) | person | 535 | 38 |
| Number of trained employees (middle-level management) | person | 97 | 38 |
| Number of trained employees (senior management) | person | 11 | 38 |
| Percentage of trained employees (female) | 33% | 38 | |
| Percentage of trained employees (male) | 28% | 38 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Length of training of employees (female) | hour | 61938 | 38 |
| Length of training of employees (grassroots employees) | hour | 96018 | 38 |
| Length of training of employees (male) | hour | 41292 | 38 |
| Length of training of employees (middle-level management) | hour | 6596 | 38 |
| Length of training of employees (senior management) | hour | 616 | 38 |
| Length of training per employee (female) | hour | 77 | 38 |
| Length of training per employee (grassroots employees) | hour | 78 | 38 |
| Length of training per employee (male) | hour | 77 | 38 |
| Length of training per employee (middle-level management) | hour | 68 | 38 |
| Length of training per employee (senior management) | hour | 56 | 38 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Balance of agriculture-related loans | RMB'00000000 | 398.49 | 9 |
| Balance of green loans | RMB'00000000 | 37.43 | 9 |
| Balance of loans for precise poverty alleviation | RMB'00000000 | 14.7 | 9 |
| Balance of loans to industries with 'high energy consumption, high pollution or overcapacity' | RMB'00000000 | 62.59 | 9 |
| Balance of loans to micro and small enterprises | RMB'00000000 | 385.51 | 9 |
| NPL ratio | % | 1.86 | 9 |
| Number of outlets | 159 | 8 | |
| Number of prefecture-level cities covered in Shanxi Province | 11 | 8 | |
| Total deposits | RMB'00000000 | 1553.22 | 9 |
| Total deposits from customers | RMB billion | 155.322 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Customer satisfaction | % | 90 | 9 |
| Number of copies of publicity materials distributed | copies | 68100 | 40 |
| Number of customer complaints received | complaints | 54 | 40 |
| Number of customers benefited from text messages sent | customers | 108000 | 40 |
| Number of online banking transactions throughout the year | '0000 | 71.71 | 9 |
| Resolution rate of customer complaints | % | 100% | 9, 40 |
| Year-on-year decrease in customer complaints | % | -9.26 | 40 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Replacement rate of e-banking | % | 83.27 | 9 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Capital adequacy ratio | % | 13.6 | 9 |
| Provision coverage ratio | % | 199.92 | 9 |
| Total tax paid | RMB'00000000 | 7.61 | 9 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Basic earnings per share | RMB | 0.28 | 9 |
| Number of on-site publicity activities carried out | activities | 79 | 40 |
| Number of publicity activities carried out by employees on financial knowledge and education | activities | 359 | 40 |
| Number of publicity text messages sent | messages | 454200 | 40 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Charitable donations | RMB'0000 | 110 | 9 |
| Social contribution value per share | RMB | 1.52 | 9 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes of CO2 equivalent | 48.97 |
| Indirect Energy Emissions (Scope 2) | Tonnes of CO2 equivalent | 667.8 |
| Total GHG Emissions | Tonnes of CO2 equivalent | 716.77 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Heating Oil Consumption | Litre | 20750 |
| Natural Gas Consumption | m³ | 31003.3 |
| Purchased Electricity | kWh | 1060000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption in Office | Tonne | 17600 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Bachelor's Degree Employees | persons | 2813 |
| Number of Employees Aged 30-50 | persons | 2375 |
| Number of Employees Aged Above 50 | persons | 189 |
| Number of Employees Aged Below 30 | persons | 1750 |
| Number of Employees in Mainland China | persons | 4314 |
| Number of Female Employees | persons | 2408 |
| Number of Male Employees | persons | 1906 |
| Number of Master's Degree Employees | persons | 815 |
| Number of Total Employees | persons | 4314 |
| Percentage of Bachelor's Degree Employees | % | 65.21 |
| Percentage of Employees Aged 30-50 | % | 55.05 |
| Percentage of Employees Aged Above 50 | % | 4.38 |
| Percentage of Employees Aged Below 30 | % | 40.57 |
| Percentage of Employees in Mainland China | % | 100 |
| Percentage of Female Employees | % | 55.82 |
| Percentage of Male Employees | % | 44.18 |
| Percentage of Master's Degree Employees | % | 18.89 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Turnover Rate of Bachelor's Degree Employees | % | 3.13 |
| Turnover Rate of Contractors | % | 2.79 |
| Turnover Rate of Employees Aged 30-50 | % | 3.55 |
| Turnover Rate of Employees Aged Above 50 | % | 0.53 |
| Turnover Rate of Employees Aged Below 30 | % | 3.43 |
| Turnover Rate of Female Employees | % | 2.93 |
| Turnover Rate of Male Employees | % | 2.6 |
| Turnover Rate of Master's Degree Employees | % | 3.68 |
| Turnover Rate of Total Employees | % | 2.79 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Trained Female Employees | % | 33 |
| Percentage of Trained Male Employees | % | 28 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Average Training Hours (Female) | hour | 77 |
| Average Training Hours (General Staff) | hour | 78 |
| Average Training Hours (Male) | hour | 77 |
| Average Training Hours (Middle Management) | hour | 68 |
| Average Training Hours (Senior Management) | hour | 56 |
| Total Training Hours | hour | 199460 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Complaint Growth Rate | % | -9.26 |
| Complaints Handling Rate | % | 100 |
| Total Number of Customer Complaints | complaints | 54 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Public Welfare Donations | RMB'0000 | 110 |