2019 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Cartridges replaced and recycled | toner | 61 | 42 |
| Green office helped save pieces of paper | pieces of paper | 100000 | 42 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Green office helped save electricity | kWh | 28996 | 42 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Water saved | tons | 4728.8 | 40, 42 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Employee duty hours for medical supplies reform (Beijing Dongcheng District) | hours | 72 | 30 |
| Employees by age groups - Aged 35 below | persons | 1039 | 33 |
| Employees by age groups - Aged 35 to 44 | persons | 590 | 33 |
| Employees by age groups - Aged 45 to 54 | persons | 147 | 33 |
| Employees by age groups - Aged 55 and above | persons | 11 | 33 |
| Employees by educational background - Bachelor's degree | persons | 467 | 33 |
| Employees by educational background - Junior college or lower | persons | 1176 | 33 |
| Employees by educational background - Master's degree or higher | persons | 144 | 33 |
| Employees by functions - Call center personnel | persons | 74 | 33 |
| Employees by functions - Management personnel | persons | 259 | 33 |
| Employees by functions - Sales representatives | persons | 42 | 33 |
| Employees by functions - Technical and R&D personnel | persons | 1412 | 33 |
| Employees by gender - Female | persons | 585 | 33 |
| Employees by gender - Male | persons | 1202 | 33 |
| Employees by geographical region - Beijing | persons | 1434 | 33 |
| Employees by geographical region - Guangzhou | persons | 198 | 33 |
| Employees by geographical region - Other cities | persons | 11 | 33 |
| Employees by geographical region - Shanghai | persons | 116 | 33 |
| Employees by geographical region - Xiamen | persons | 28 | 33 |
| Employees by service years - 10 years and above | persons | 305 | 33 |
| Employees by service years - 5 to 9 years | persons | 469 | 33 |
| Employees by service years - 5 years below | persons | 1013 | 33 |
| Employees' social security coverage | 100% | 32 | |
| Labor contract signing rate | 100% | 9, 32 | |
| Number of call center staff | employees | 74 | 32 |
| Number of functional management staff at all levels | employees | 259 | 32 |
| Number of new employees | employees | 406 | 32 |
| Number of sales representatives | employees | 42 | 32 |
| Number of technical and R&D staff | employees | 1412 | 32 |
| Operating revenue | RMB million | 1331.36 | 9 |
| Paid leave per employee | days | 11 | 33 |
| Total assets | RMB million | 2314.58 | 9 |
| Total employees | 1787 | 9 | |
| Total number of employees | employees | 1787 | 32 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Employee turnover rate | 18% | 32 |
Lost days due to work injury.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | days | 9 | 34 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Health file coverage | 100% | 9 | |
| Number of participants in work safety trainings | 1140 | 34 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Investment in safety education | RMB | 98300 | 34 |
| Investment in staff trainings | RMB | 760000 | 34 |
| Number of offices where health lectures were held | offices | 6 | 34 |
| Number of participants in technical trainings | 1048 | 34 | |
| Number of work safety trainings organized | 31 | 34 | |
| R&D input | RMB million | 80.49 | 9 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Investment in trainings | RMB | 760000 | 32 |
| Number of technical trainings organized | 36 | 34 | |
| Training input | RMB | 760000 | 9 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| 2019 Top 100 Software and Information Service Providers in Beijing | won | 13 | |
| Number of domestic suppliers | 240 | 24 | |
| Number of purchasing orders signed | 1282 | 23 | |
| Number of suppliers located in Beijing | 207 | 24 | |
| Number of suppliers outside Beijing | 33 | 24 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Scheduled delivery rate of purchased product | 100% | 23 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Timely response rate of service request process | 95% | 23 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| 2019 China Informatization (Digital Government) Model Practice Award for Anke Government Affairs and Public Services Big Data Platform | won | 13 | |
| China’s Leading Cloud Computing Service Brand in Construction of Digital China | awarded | 13 | |
| Number of authorized patents obtained | patents | 7 | 30 |
| Standard Development Contribution Award for GB/T 36964-2018 Software Engineering Software Development Cost Measurement Specifications | won | 13 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Top 10 Innovative Companies in China (IT Services) | awarded | 13 | |
| Top 10 Innovative Entrepreneurs in China (IT Services) | awarded | 13 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| China’s Most Influential Party and Government Website for Beijing-China Website | awarded | 13 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Top 10 Integrity Brand in China (IT) | awarded | 13 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Top 100 Solution Providers in China for two consecutive years | selected | 13 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Non-Hazardous Waste Recycled | toner | 61 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Office Electricity Consumption Reduction Compared to Last Year | kWh | 28996 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | tons | 4728.8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Bachelor's Degree Employees | employees | 467 |
| Number of Below Junior College Employees | employees | 1176 |
| Number of Employees Aged 30-50 | employees | 590 |
| Number of Employees Aged Above 50 | employees | 158 |
| Number of Employees Aged Below 30 | employees | 1039 |
| Number of Female Employees | employees | 585 |
| Number of Male Employees | employees | 1202 |
| Number of Master's Degree Employees | employees | 144 |
| Number of New Employees | employees | 406 |
| Number of Total Employees | employees | 1787 |
| Percentage of Bachelor's Degree Employees | % | 26.14 |
| Percentage of Below Junior College Employees | % | 65.83 |
| Percentage of Employees Aged 30-50 | % | 33.01 |
| Percentage of Employees Aged Above 50 | % | 8.85 |
| Percentage of Employees Aged Below 30 | % | 58.14 |
| Percentage of Female Employees | % | 32.73 |
| Percentage of Male Employees | % | 67.27 |
| Percentage of Master's Degree Employees | % | 8.06 |
| Percentage of New Employees | % | 22.72 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Turnover Rate of Total Employees | % | 18 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 9 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
| Number of People Receiving Training on Work Safety | 1140 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Cost of Training | RMB | 858300 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Investment in trainings | RMB | 760000 |
| Number of technical trainings organized | 36 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Local Suppliers | suppliers | 207 |
| Number of Total Suppliers | suppliers | 240 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Complaints Handling Rate | % | 95 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Patents Granted | patents | 7 |