Corporate Social Responsibility Report 2019

Year: 2019
Published: 2020-07-14
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2017 2018 2019 Report Pages
Cargo and mail carried (10000 tonnes) 184.16 190.04 143.42 39

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
CO2 emissions (10000 tonnes) 217.07 253.43 229.8 39
CO2 emissions per tonnes kilometres (g/tonnes kilometres) 874 873.4 931.5 39

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Total hazardous waste emissions (tonnes) 356.7 629 756.2 39

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Aviation fuel consumption (10000 tonnes) 700.8 783.5 726.9 39
Diesel consumption (tonnes) 850.5 963.2 760.3 39
Fuel consumption per tonne-kilometres (kg/tonnes kilometres) 0.274 0.276 0.296 39
Gasoline consumption (tonnes) 1917.1 2568.8 2709.9 39
Natural gas consumption (10000 m³) 1783.5 1579.2 1547.2 39
Other energy consumption (tonnes standard coal) 26.49 24.5 4.8 39
Power consumption (MWh) 152045.5 167296.6 195363.2 39
RTK (100 million tonnes kilometres) 253.05 275.18 253.64 39
Thermal Power (MWh) 40258 37849 24441.1 39
Total energy consumption (10000 tonnes standard coal) 980.8 1034.2 1078.8 39

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Water consumption (10000 tonnes) 449.5 512.1 492.4 39

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2017 2018 2019 Report Pages
Average aircraft age (years) 6.53 6.62 6.96 39
Environmental protection investment (RMB10000) 22000 21931.1 26984.5 39

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Female employee percentage (%) % 45.2 43.56 50.9 39
Labour contract signing rate (%) % 100 100 100 39
Number of disabled employees (persons) 20 16 17 39
Number of employees on the post (persons) 25168 28602 48462 39
Number of foreign employees (persons) 1113 983 1247 39
Number of minority employees (persons) 1074 1419 1972 39
Passenger carried (100 million persons) 1.02 1.1 1.15 39
Proportion of employees guaranteed by collective bargaining agreements (%) % 100 39
Total number of management staff and management supporting employees (persons) 6443 6721 6691 39

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Distribution of employees leaving the Company (%) - Aged 35 and below % 5.25 4.57 39
Distribution of employees leaving the Company (%) - Aged 36-45 % 0.64 2.9 39
Distribution of employees leaving the Company (%) - Aged 46-60 % 7.87 0.39 39
Distribution of employees leaving the Company (%) - China % 3.27 2.16 39
Distribution of employees leaving the Company (%) - Female % 4.07 4.56 39
Distribution of employees leaving the Company (%) - Foreign % 3.29 3.51 39
Distribution of employees leaving the Company (%) - Male % 2.49 2.33 39
Employee turnover rate (%) % 2.56 39
Operating income (RMB100 million) 1213.68 1397.74 1361.81 39

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Safe flight hours (10000 hours) 211.42 224.52 228.5 39

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2017 2018 2019 Report Pages
Number of employees participating in training (persons) 115907 110622 110786 39
Total employee education expenses (RMB10000) 2121 2219 1787 39

The average training hours completed per employee by gender and employee category.

Indicator Unit 2017 2018 2019 Report Pages
Total training hours (hours) 189119 207561 210701 39

Number of suppliers by geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Purchases from the five largest suppliers (RMB100 million) 350.59 412.36 361.32 39

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2017 2018 2019 Report Pages
Overseas luggage error rate (pieces/10000 persons) 3.75 3.39 4.24 39

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 Report Pages
Domestic luggage error rate (pieces/10000 persons) 0.8 0.98 0.77 39
Flight execution rate (%) % 98.4 98.4 98.19 39
Flight on-time performance (%) % 79.9 80.36 81.83 39
Number of complaints received from passengers for the whole year (cases) 16155 13460 12373 39
Number of registered aircraft (unit) 665 669 699 39
Passenger complaint handling rate (%) % 100 100 100 39
Passengers' overall satisfaction (points) 88 90.6 81.4 39
Premium passengers' overall satisfaction (points) 89.5 89.5 82 39

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2017 2018 2019 Report Pages
Intellectual property rights registered (pieces) 2819 3206 3360 39

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2017 2018 2019 Report Pages
Total actual tax paid during this year (RMB100 million) 67.71 88.85 64.17 39

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2017 2018 2019 Report Pages
Social contribution per share (RMB) 2.77 2.97 3.01 39

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Total GHG Emissions tonnes 2170700 2534300 2298000
Total GHG Emissions Intensity (By Product Weight) g/tonnes kilometres 874 873.4 931.5

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Total Hazardous Waste tonnes 356.7 629 756.2

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Diesel Fuel Consumption tonnes 850.5 963.2 760.3
Gasoline Consumption tonnes 1917.1 2568.8 2709.9
Natural Gas Consumption 10000 m³ 1783.5 1579.2 1547.2
Purchased Electricity MWh 152045.5 167296.6 195363.2
Total Energy Consumption 10000 tonnes standard coal 980.8 1034.2 1078.8

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Water Consumption tonnes 4495000 5121000 4924000

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2017 2018 2019
Total Investment in Ecological Restoration RMB 220000000 219311000 269845000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Number of Total Employees persons 25168 28602 48462
Percentage of Female Employees % 45.2 43.56 50.9

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Turnover Rate of Employees in Mainland China % 3.27 2.16
Turnover Rate of Female Employees % 4.07 4.56
Turnover Rate of Male Employees % 2.49 2.33
Turnover Rate of Total Employees % 2.56

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2017 2018 2019
Total Cost of Training RMB 21210000 22190000 17870000

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017 2018 2019
Total Training Hours hours 189119 207561 210701

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2017 2018 2019
Complaint Growth Rate % -16.7 -8.1
Complaints Handling Rate % 100 100 100
Total Number of Customer Complaints cases 16155 13460 12373

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2017 2018 2019
Number of Intellectual Property Rights Obtained by the Company pieces 2819 3206 3360