Corporate Social Responsibility Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Cargo and mail carried (10000 tonnes) | 184.16 | 190.04 | 143.42 | 39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| CO2 emissions (10000 tonnes) | 217.07 | 253.43 | 229.8 | 39 | |
| CO2 emissions per tonnes kilometres (g/tonnes kilometres) | 874 | 873.4 | 931.5 | 39 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste emissions (tonnes) | 356.7 | 629 | 756.2 | 39 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption (10000 tonnes) | 700.8 | 783.5 | 726.9 | 39 | |
| Diesel consumption (tonnes) | 850.5 | 963.2 | 760.3 | 39 | |
| Fuel consumption per tonne-kilometres (kg/tonnes kilometres) | 0.274 | 0.276 | 0.296 | 39 | |
| Gasoline consumption (tonnes) | 1917.1 | 2568.8 | 2709.9 | 39 | |
| Natural gas consumption (10000 m³) | 1783.5 | 1579.2 | 1547.2 | 39 | |
| Other energy consumption (tonnes standard coal) | 26.49 | 24.5 | 4.8 | 39 | |
| Power consumption (MWh) | 152045.5 | 167296.6 | 195363.2 | 39 | |
| RTK (100 million tonnes kilometres) | 253.05 | 275.18 | 253.64 | 39 | |
| Thermal Power (MWh) | 40258 | 37849 | 24441.1 | 39 | |
| Total energy consumption (10000 tonnes standard coal) | 980.8 | 1034.2 | 1078.8 | 39 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (10000 tonnes) | 449.5 | 512.1 | 492.4 | 39 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Average aircraft age (years) | 6.53 | 6.62 | 6.96 | 39 | |
| Environmental protection investment (RMB10000) | 22000 | 21931.1 | 26984.5 | 39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Female employee percentage (%) | % | 45.2 | 43.56 | 50.9 | 39 |
| Labour contract signing rate (%) | % | 100 | 100 | 100 | 39 |
| Number of disabled employees (persons) | 20 | 16 | 17 | 39 | |
| Number of employees on the post (persons) | 25168 | 28602 | 48462 | 39 | |
| Number of foreign employees (persons) | 1113 | 983 | 1247 | 39 | |
| Number of minority employees (persons) | 1074 | 1419 | 1972 | 39 | |
| Passenger carried (100 million persons) | 1.02 | 1.1 | 1.15 | 39 | |
| Proportion of employees guaranteed by collective bargaining agreements (%) | % | 100 | 39 | ||
| Total number of management staff and management supporting employees (persons) | 6443 | 6721 | 6691 | 39 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Distribution of employees leaving the Company (%) - Aged 35 and below | % | 5.25 | 4.57 | 39 | |
| Distribution of employees leaving the Company (%) - Aged 36-45 | % | 0.64 | 2.9 | 39 | |
| Distribution of employees leaving the Company (%) - Aged 46-60 | % | 7.87 | 0.39 | 39 | |
| Distribution of employees leaving the Company (%) - China | % | 3.27 | 2.16 | 39 | |
| Distribution of employees leaving the Company (%) - Female | % | 4.07 | 4.56 | 39 | |
| Distribution of employees leaving the Company (%) - Foreign | % | 3.29 | 3.51 | 39 | |
| Distribution of employees leaving the Company (%) - Male | % | 2.49 | 2.33 | 39 | |
| Employee turnover rate (%) | % | 2.56 | 39 | ||
| Operating income (RMB100 million) | 1213.68 | 1397.74 | 1361.81 | 39 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours (10000 hours) | 211.42 | 224.52 | 228.5 | 39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of employees participating in training (persons) | 115907 | 110622 | 110786 | 39 | |
| Total employee education expenses (RMB10000) | 2121 | 2219 | 1787 | 39 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Total training hours (hours) | 189119 | 207561 | 210701 | 39 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Purchases from the five largest suppliers (RMB100 million) | 350.59 | 412.36 | 361.32 | 39 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Overseas luggage error rate (pieces/10000 persons) | 3.75 | 3.39 | 4.24 | 39 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Domestic luggage error rate (pieces/10000 persons) | 0.8 | 0.98 | 0.77 | 39 | |
| Flight execution rate (%) | % | 98.4 | 98.4 | 98.19 | 39 |
| Flight on-time performance (%) | % | 79.9 | 80.36 | 81.83 | 39 |
| Number of complaints received from passengers for the whole year (cases) | 16155 | 13460 | 12373 | 39 | |
| Number of registered aircraft (unit) | 665 | 669 | 699 | 39 | |
| Passenger complaint handling rate (%) | % | 100 | 100 | 100 | 39 |
| Passengers' overall satisfaction (points) | 88 | 90.6 | 81.4 | 39 | |
| Premium passengers' overall satisfaction (points) | 89.5 | 89.5 | 82 | 39 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Intellectual property rights registered (pieces) | 2819 | 3206 | 3360 | 39 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Total actual tax paid during this year (RMB100 million) | 67.71 | 88.85 | 64.17 | 39 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Social contribution per share (RMB) | 2.77 | 2.97 | 3.01 | 39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Total GHG Emissions | tonnes | 2170700 | 2534300 | 2298000 |
| Total GHG Emissions Intensity (By Product Weight) | g/tonnes kilometres | 874 | 873.4 | 931.5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 356.7 | 629 | 756.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 850.5 | 963.2 | 760.3 |
| Gasoline Consumption | tonnes | 1917.1 | 2568.8 | 2709.9 |
| Natural Gas Consumption | 10000 m³ | 1783.5 | 1579.2 | 1547.2 |
| Purchased Electricity | MWh | 152045.5 | 167296.6 | 195363.2 |
| Total Energy Consumption | 10000 tonnes standard coal | 980.8 | 1034.2 | 1078.8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Water Consumption | tonnes | 4495000 | 5121000 | 4924000 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB | 220000000 | 219311000 | 269845000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Total Employees | persons | 25168 | 28602 | 48462 |
| Percentage of Female Employees | % | 45.2 | 43.56 | 50.9 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Turnover Rate of Employees in Mainland China | % | 3.27 | 2.16 | |
| Turnover Rate of Female Employees | % | 4.07 | 4.56 | |
| Turnover Rate of Male Employees | % | 2.49 | 2.33 | |
| Turnover Rate of Total Employees | % | 2.56 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Total Cost of Training | RMB | 21210000 | 22190000 | 17870000 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Total Training Hours | hours | 189119 | 207561 | 210701 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -16.7 | -8.1 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | cases | 16155 | 13460 | 12373 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | pieces | 2819 | 3206 | 3360 |