2019 Corporate Social Responsibility (Environmental, Social, Governance) Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Head office natural gas consumption | Cubic meters, Cubic metres | 36756 | 37904 | 10, 59 |
| Head office power consumption | 10000 kWh | 1032.56 | 1080.38 | 10 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Tons | 106570 | 74733 | 10, 59 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Percentage of female employees | % | 54 | 54 | 10, 48 |
| ROA | % | 0.69 | 0.7 | 10 |
| Total assets | RMB 100 million | 4661.42 | 5004.78 | 10 |
| Total headcount | Persons | 4460 | 4854 | 10 |
| Total loans | RMB 100 million | 1595.73 | 1959.12 | 10 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Operating income | RMB 100 million | 111.34 | 134.4 | 10 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Video conferences | Times | 131 | 130 | 10 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Balance of agriculture-related loans | RMB 100 million | 343.12 | 404.61 | 10 |
| Balance of green credit | RMB 100 million | 1.78 | 8.43 | 10 |
| Balance of loans to SMEs | RMB 100 million | 747.52 | 868.69 | 10 |
| Balance of loans to high-pollution, high-energy-consumption or overcapacity industries | RMB 100 million | 25.13 | 6.74 | 10 |
| Total deposits | RMB 100 million | 2641.31 | 2892.17 | 10 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Allowance to NPL ratio | % | 154.84 | 159.85 | 10 |
| Customer satisfaction rate | % | 94.1 | 95.7 | 10 |
| Customers' complaints solution rate | % | 100 | 100 | 10 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| E-banking replacement ratio | % | 94.6 | 88.97 | 10 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 13.15 | 12.11 | 10 |
| Total taxes paid | RMB 100 million | 21.62 | 21.06 | 10 |
| Weighted average ROE | % | 10.03 | 9.3 | 10 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB | 0.47 | 0.47 | 10 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Charity donations | RMB 10 thousand | 267.96 | 404.6 | 10 |
| Social contribution per share | RMB | 3.21 | 3.35 | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | Tons of COâ‚‚ equivalent |
| Indirect Energy Emissions (Scope 2) | Tons of COâ‚‚ equivalent |
| Total GHG Emissions | Tons of COâ‚‚ equivalent |
| Total GHG Emissions Intensity (By Employee) | Tons of COâ‚‚ equivalent/persons |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Office Waste) | Tons |
| Total Non-Hazardous Waste Intensity (By Employee) | Tons/person |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Natural Gas Consumption | Cubic meters | 36756 | 37904 |
| Purchased Electricity | 10000 kWh | 1032.56 | 1080.38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Water Consumption in Office | Tons | 106570 | 74733 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | persons | 3596 | |
| Number of Below Junior College Employees | persons | 416 | |
| Number of Doctoral Degree Employees | persons | 16 | |
| Number of Employees Aged 30-50 | persons | 2121 | |
| Number of Employees Aged Above 50 | persons | 176 | |
| Number of Employees Aged Below 30 | persons | 1877 | |
| Number of Female Employees | persons | 2613 | |
| Number of Full-time Employees | persons | 4854 | |
| Number of Male Employees | persons | 2241 | |
| Number of Master's Degree Employees | persons | 826 | |
| Number of New Employees | persons | 525 | |
| Number of Total Employees | persons | 4460 | 4854 |
| Percentage of Bachelor's Degree Employees | % | 74.08 | |
| Percentage of Below Junior College Employees | % | 8.57 | |
| Percentage of Doctoral Degree Employees | % | 0.33 | |
| Percentage of Employees Aged 30-50 | % | 43.7 | |
| Percentage of Employees Aged Above 50 | % | 3.63 | |
| Percentage of Employees Aged Below 30 | % | 38.67 | |
| Percentage of Female Employees | % | 54 | 53.83 |
| Percentage of Full-time Employees | % | 100 | |
| Percentage of Male Employees | % | 46.17 | |
| Percentage of Master's Degree Employees | % | 17.02 | |
| Percentage of New Employees | % | 10.82 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Full-time Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Total Cash Donations | RMB 10 thousand | 267.96 | 404.6 |
| Total Public Welfare Donations | RMB 10 thousand | 267.96 | 404.6 |
| Total Social Investment | RMB 10 thousand | 267.96 | 404.6 |