2019 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Direct greenhouse gas emissions (including natural gas, liquefied gas, diesel consumption) | Tons of carbon dioxide equivalent | 35.86 | 372.59 | 32 |
| Indirect greenhouse gas emissions (including power consumption) | Tons of carbon dioxide equivalent | 1523.09 | 35492.81 | 32 |
| Total greenhouse gas emissions | Tons of carbon dioxide equivalent | 1558.95 | 35865.4 | 32 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Head office natural gas consumption | Cubic meters | 2796.6 | 3123.5 | 32 |
| Head office petrol consumption (including gasoline for business vehicles and diesel for power generation) | Liters | 14025.3 | 20408.16 | 32 |
| Head office power consumption | 10000 kWh | 241.76 | 249.95 | 32 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Head office water consumption | Tons | 14147 | 16259 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of participating employees - Total | 4273 | 52 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of female employees trained | persons | 1654 | 68 |
| Number of male employees trained | persons | 1065 | 68 |
| Number of middle management employees trained | persons | 421 | 68 |
| Number of other employees trained | persons | 2296 | 68 |
| Number of senior management employees trained | persons | 2 | 68 |
| Percentage of female employees trained | 43% | 68 | |
| Percentage of male employees trained | 28% | 68 | |
| Percentage of middle management employees trained | 11% | 68 | |
| Percentage of other employees trained | 60% | 68 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Employee training hours for female employees | hours | 48659 | 68 |
| Employee training hours for male employees | hours | 25321 | 68 |
| Employee training hours for middle management | hours | 8152 | 68 |
| Employee training hours for other employees | hours | 65792 | 68 |
| Employee training hours for senior management | hours | 36 | 68 |
| Training hours per female employee | hours | 29.42 | 68 |
| Training hours per male employee | hours | 23.78 | 68 |
| Training hours per middle management employee | hours | 19.36 | 68 |
| Training hours per other employee | hours | 28.66 | 68 |
| Training hours per senior management employee | hours | 18 | 68 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of participating outlets - Total | 214 | 52 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Mobile Quick and Flexible Credit – Commercial Shops Loan: number of customers granted loans | customers | 6365 | 44 |
| Mobile Quick and Flexible Credit – Commercial Shops Loan: total grant loans | billion RMB | 1.893 | 44 |
| Mobile Quick and Flexible Credit – Commercial Shops Loan: total loan balance | million RMB | 425 | 44 |
| Mobile Quick and Flexible Credit – Pocket Money: number of people issued loans | people | 31120 | 44 |
| Mobile Quick and Flexible Credit – Pocket Money: total loan amount issued | billion RMB | 1.28 | 44 |
| Mobile Quick and Flexible Credit – Pocket Money: total loan balance | million RMB | 617 | 44 |
| Mobile Quick and Flexible Credit – Quick Operation Loan: number of customers granted loans | customers | 339 | 44 |
| Mobile Quick and Flexible Credit – Quick Operation Loan: total grant loans | million RMB | 596 | 44 |
| Mobile Quick and Flexible Credit – Quick Operation Loan: total loan balance | million RMB | 577 | 44 |
| Mobile Quick and Flexible Credit – Tax Loan: number of customers granted loans | customers | 1964 | 44 |
| Mobile Quick and Flexible Credit – Tax Loan: total grant loans | billion RMB | 1.357 | 44 |
| Mobile Quick and Flexible Credit – Tax Loan: total loan balance | million RMB | 989 | 44 |
| Number of WeChat messages pushed (in 10000) - Wealth management knowledge publicity | 10000 | 2.637 | 52 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of WeChat messages pushed (in 10000) - Illegal fund-raising prevention | 10000 | 3.6553 | 52 |
| Number of WeChat messages pushed (in 10000) - Payment security | 10000 | 2.6772 | 52 |
| Number of WeChat messages pushed (in 10000) - Personal information protection | 10000 | 2.6651 | 52 |
| Number of WeChat messages pushed (in 10000) - Telecom fraud prevention | 10000 | 3.652 | 52 |
| Number of WeChat messages pushed (in 10000) - Total | 10000 | 15.2866 | 52 |
| Number of on-site publicity activities - Personal information protection | 233 | 52 | |
| Number of participating employees - Payment security | 820 | 52 | |
| Number of participating employees - Personal information protection | 862 | 52 | |
| Number of participating employees - Telecom fraud prevention | 874 | 52 | |
| Number of participating outlets - Illegal fund-raising prevention | 39 | 52 | |
| Number of participating outlets - Payment security | 45 | 52 | |
| Number of participating outlets - Personal information protection | 43 | 52 | |
| Number of participating outlets - Telecom fraud prevention | 41 | 52 | |
| Number of text messages pushed (in 10000) - Illegal fund-raising prevention | 10000 | 5.1509 | 52 |
| Number of text messages pushed (in 10000) - Payment security | 10000 | 3.667 | 52 |
| Number of text messages pushed (in 10000) - Personal information protection | 10000 | 4.326 | 52 |
| Number of text messages pushed (in 10000) - Telecom fraud prevention | 10000 | 3.6784 | 52 |
| Number of text messages pushed (in 10000) - Total | 10000 | 22.0564 | 52 |
| Number of text messages pushed (in 10000) - Wealth management knowledge publicity | 10000 | 4.23 | 52 |
| Number of times covered by the media - Payment security | 9 | 52 | |
| Number of times covered by the media - Personal information protection | 12 | 52 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of audience members (in 10000) - Illegal fund-raising prevention | 10000 | 12.8193 | 52 |
| Number of audience members (in 10000) - Payment security | 10000 | 9.366 | 52 |
| Number of audience members (in 10000) - Personal information protection | 10000 | 10.2065 | 52 |
| Number of audience members (in 10000) - Telecom fraud prevention | 10000 | 10.2139 | 52 |
| Number of audience members (in 10000) - Total | 10000 | 52.5663 | 52 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of participating employees - Illegal fund-raising prevention | 862 | 52 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of audience members (in 10000) - Wealth management knowledge publicity | 10000 | 9.9606 | 52 |
| Number of on-site publicity activities - Total | 1212 | 52 | |
| Number of on-site publicity activities - Wealth management knowledge publicity | 246 | 52 | |
| Number of participating employees - Wealth management knowledge publicity | 855 | 52 | |
| Number of participating outlets - Wealth management knowledge publicity | 46 | 52 | |
| Number of times covered by the media - Wealth management knowledge publicity | 9 | 52 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of promotional materials distributed (in 10000) - Illegal fund-raising prevention | 10000 | 5.9235 | 52 |
| Number of promotional materials distributed (in 10000) - Payment security | 10000 | 5.808 | 52 |
| Number of promotional materials distributed (in 10000) - Personal information protection | 10000 | 5.976 | 52 |
| Number of promotional materials distributed (in 10000) - Telecom fraud prevention | 10000 | 5.9675 | 52 |
| Number of promotional materials distributed (in 10000) - Total | 10000 | 29.4724 | 52 |
| Number of promotional materials distributed (in 10000) - Wealth management knowledge publicity | 10000 | 5.7956 | 52 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tons of carbon dioxide equivalent | 35.86 | 372.59 |
| Indirect Energy Emissions (Scope 2) | Tons of carbon dioxide equivalent | 1523.09 | 35492.81 |
| Total GHG Emissions | Tons of carbon dioxide equivalent | 1558.95 | 35865.4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Natural Gas Consumption | Cubic meters | 2796.6 | 3123.5 |
| Purchased Electricity | 10000 kWh | 241.76 | 249.95 |
| Total Direct Energy Consumption | Cubic meters | 2796.6 | 3123.5 |
| Total Indirect Energy Consumption | 10000 kWh | 241.76 | 249.95 |
| Total Non-Renewable Fuel Consumption | Liters | 14025.3 | 20408.16 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Water Consumption in Office | Tons | 14147 | 16259 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Trained Female Employees | % | 43 |
| Percentage of Trained General Employees | % | 60 |
| Percentage of Trained Male Employees | % | 28 |
| Percentage of Trained Middle Management | % | 11 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Average Training Hours (Female) | hours | 29.42 |
| Average Training Hours (Male) | hours | 23.78 |
| Average Training Hours (Middle Management) | hours | 19.36 |
| Average Training Hours (Senior Management) | hours | 18 |
| Total Training Hours | hours | 48659 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Attendance for Anti-corruption Training | 862 | |
| Number of People Participated in Ethical Standards and Anti-corruption Training | 862 |