Environmental, Social and Governance Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2019/20 | Report Pages |
|---|---|---|---|
| GHG emissions intensity (Head Office) | kg/m2 | 65.4 | 7 |
| GHG emissions intensity (Selected Store) | kg/m2 | 40.9 | 7 |
| GHG emissions intensity (Warehouse) | kg/m2 | 7.4 | 7 |
| Scope 2 GHG emissions (Head Office) | kgCO2e | 19457 | 7 |
| Scope 2 GHG emissions (Selected Store) | kgCO2e | 82516 | 7 |
| Scope 2 GHG emissions (Warehouse) | kgCO2e | 64175 | 7 |
| Scope 3 GHG emissions (Head Office) | kgCO2e | 4118 | 7 |
| Scope 3 GHG emissions (Selected Store) | kgCO2e | 29 | 7 |
| Scope 3 GHG emissions (Warehouse) | kgCO2e | 1934 | 7 |
| Total GHG emissions (Head Office) | kgCO2e | 23575 | 7 |
| Total GHG emissions (Selected Store) | kgCO2e | 82545 | 7 |
| Total GHG emissions (Warehouse) | kgCO2e | 66109 | 7 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2019/20 | Report Pages |
|---|---|---|---|
| General refuse disposed to landfills (Head Office) | kg | 1160 | 8 |
| General refuse disposed to landfills (Selected Store) | kg | 666 | 8 |
| General refuse disposed to landfills (Warehouse) | kg | 3005 | 8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2019/20 | Report Pages |
|---|---|---|---|
| General refuse intensity (Head Office) | kg/m² | 3.2 | 8 |
| General refuse intensity (Selected Store) | kg/m² | 0.3 | 8 |
| General refuse intensity (Warehouse) | kg/m² | 0.3 | 8 |
| Recycled paper collected (Head Office) | kg | 336 | 8 |
| Recycled paper collected (Selected Store) | kg | 2 | 8 |
| Recycled paper collected (Warehouse) | kg | 161 | 8 |
| Recycled paper intensity (Head Office) | kg/m² | 0.9 | 8 |
| Recycled paper intensity (Selected Store) | kg/m² | 0.001 | 8 |
| Recycled paper intensity (Warehouse) | kg/m² | 0.02 | 8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2019/20 | Report Pages |
|---|---|---|---|
| Energy consumption intensity (Head Office) | GJ/m2 | 0.2 | 7 |
| Energy consumption intensity (Selected Store) | GJ/m2 | 0.3 | 7 |
| Energy consumption intensity (Warehouse) | GJ/m2 | 0.05 | 7 |
| Total energy consumption (Head Office) | GJ | 87 | 7 |
| Total energy consumption (Selected Store) | GJ | 582 | 7 |
| Total energy consumption (Warehouse) | GJ | 453 | 7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2019/20 | Report Pages |
|---|---|---|---|
| Water consumption (Head Office) | m³ | N/A | 8 |
| Water consumption (Selected Store) | m³ | 37 | 8 |
| Water consumption (Warehouse) | m³ | 304 | 8 |
| Water consumption intensity (Head Office) | m³/m² | N/A | 8 |
| Water consumption intensity (Selected Store) | m³/m² | 0.02 | 8 |
| Water consumption intensity (Warehouse) | m³/m² | 0.03 | 8 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | FY2019/20 | Report Pages |
|---|---|---|---|
| Total packaging material used (Head Office) | kg | N/A | 8 |
| Total packaging material used (Selected Store) | kg | N/A | 8 |
| Total packaging material used (Warehouse) | kg | 3122 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018/19 | 2019 | 2019/20 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Number of permanent employees (Hong Kong) | 137 | 126 | 9 | |||
| Percentage of staff who had worked for the Group for five years or more | % | 36 | 40 | 10 | ||
| Workforce distribution by age: 26-35 | % | 28 | 33 | 9 | ||
| Workforce distribution by age: 36-45 | % | 27 | 33 | 9 | ||
| Workforce distribution by age: 46-55 | % | 9 | 11 | 9 | ||
| Workforce distribution by age: ≤25 | % | 32 | 22 | 9 | ||
| Workforce distribution by age: ≥56 | % | 4 | 1 | 9 | ||
| Workforce distribution by gender: Female | % | 50 | 50 | 9 | ||
| Workforce distribution by gender: Male | % | 50 | 50 | 9 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Average self-learning and training hours per employee | hours | 25 | 11 | 17 |
| Total staff hours devoted to self-learning and training | hours | 3400 | 1404 | 17 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of customer complaints lodged with the Consumer Council | complaints | 23 | 28 | 18 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of brands offered for sale in retail stores | brands | 50 | 18 | |
| Quality Service Leader Seasonal Award (Furniture & Home Accessories Category), April – June | Awarded | 20 | ||
| Quality Service Leader Seasonal Award (Furniture & Home Accessories Category), July – September | Awarded | 20 | ||
| Quality Service Leader Seasonal Award (Furniture & Home Accessories Category), October – December | Awarded | 20 | ||
| Service Retailer of the Year (Furniture & Home Accessories Category) | Awarded | 20 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2019/20 |
|---|---|---|
| Indirect Energy Emissions (Scope 2) | kgCO2e | 166148 |
| Total GHG Emissions | kgCO2e | 172229 |
| Total GHG Emissions Intensity (By Area) | kg/m2 | 7.4 |
| Total Other Indirect Energy Emissions (Scope 3) | kgCO2e | 6081 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2019/20 |
|---|---|---|
| Non-Hazardous Waste Recycled | kg | 336 |
| Total Non-Hazardous Waste Intensity (By Area) | kg/m² | 0.9 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2019/20 |
|---|---|---|
| Energy Consumption Intensity (By Area) | GJ/m2 | 0.05 |
| Total Energy Consumption | GJ | 1122 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2019/20 |
|---|---|---|
| Water Consumption | m³ | 341 |
| Water Consumption Intensity (By Revenue) | m³/m² | None |
| Water Consumption in Office | m³ | None |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | FY2019/20 |
|---|---|---|
| Packaging Materials Consumed | kg | 3122 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018/19 | 2019 | 2019/20 | 2020 |
|---|---|---|---|---|---|
| Number of Employees in Hong Kong | 137 | 126 | |||
| Percentage of Employees Aged 30-50 | % | 64 | 77 | ||
| Percentage of Employees Aged Above 50 | % | 13 | 12 | ||
| Percentage of Employees Aged Below 30 | % | 32 | 22 | ||
| Percentage of Female Employees | % | 50 | 50 | ||
| Percentage of Male Employees | % | 50 | 50 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Average Training Hours per Employee | hours | 25 | 11 |
| Total Training Hours | hours | 3400 | 1404 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Number of Customer Complaints | complaints | 23 | 28 |