Corporate Social Responsibility Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Chemical oxygen demand (COD) | Thousand tons | 2.54 | 2.11 | 2.61 | 74 |
| Sulphur dioxide emission | Thousand tons | 8.9 | 2.4 | 1.8 | 74 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Carbon emission intensity | Tons/RMB million | 18.85 | 43.15 | 45.4 | 74 |
| Greenhouse gas emissions | Million tons | 13.6 | 13.3 | 13.2 | 74 |
| Total direct emission of GHG (category I) | Million tons | 0.37 | 0.37 | 0.39 | 74 |
| Total indirect emission of GHG (category II) | Million tons | 11.05 | 12.76 | 12.81 | 74 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Disposal of used terminals | Thousand tons | 1 | 1 | 1 | 74 |
| Recycling upon scrappage and disposal | RMB million | 1242 | 621 | 965 | 74 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Scrappage and disposal of battery | Thousand tons | 10.2 | 10.2 | 10.2 | 74 |
| Scrappage and disposal of cables | Thousand tons | 1 | 1 | 1 | 74 |
| Scrappage and disposal of general materials | Thousand tons | 109 | 109 | 109 | 74 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption | Thousand tons | 24.5 | 18.1 | 13.74 | 74 |
| Electricity consumption | Billion KWh | 13986 | 14179 | 1581 | 74 |
| Energy consumption per unit of information flow | Kg standard coal/TB | 7.5 | 3.14 | 4.26 | 74 |
| Natural gas consumption | Thousand m³ | 7081 | 10145.2 | 5136 | 74 |
| Petrol consumption | Thousand tons | 29.1 | 28.6 | 41.75 | 74 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Density of water consumption | Tons/RMB million | 80.62 | 63.58 | 62.27 | 74 |
| Water consumption | Million tons | 22.106 | 18.573 | 18.095 | 74 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of energy conservation technology | % | 100 | 100 | 100 | 74 |
| Energy conservation | Thousand tons | 169.2 | 152.7 | 140.7 | 74 |
| Special investment in energy conservation and emission reduction | RMB million | 100 | 100 | 104 | 74 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Employment creation | Persons | 10458 | 10869 | 9913 | 74 |
| Gender proportion of employees Male:Female | 1.48:1 | 1.50:1 | 1.53:1 | 74 | |
| Proportion of contracted employees in labour union | % | 100 | 100 | 100 | 74 |
| Proportion of ethnic minority employees | % | 6.89 | 6.77 | 7.33 | 74 |
| Proportion of female in senior management | % | 10.6 | 11 | 11.9 | 74 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 1.94 | 2.16 | 1.85 | 74 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of production safety training | % | 100 | 100 | 100 | 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Participant attending the compliance training | Thousand persons | 254 | 248 | 245 | 74 |
| Production of safety training sessions | Times | 37 | 40 | 87 | 74 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Input in employee training | RMB million | 321.57 | 422.99 | 374.36 | 74 |
| Network college online learning person-time | Thousand person-times | 15333 | 11250 | 18078 | 74 |
| Network college total online learning hours | Thousand credit hours | 13096 | 7240 | 9163 | 74 |
| Per capita training time | Hours | 62 | 66 | 63 | 74 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Fixed broadband user satisfaction rate | Points | 74.62 | 71.67 | 81.51 | 74 |
| Fixed line user satisfaction rate | Points | 82.45 | 85.73 | 87.9 | 74 |
| Mobile Internet user satisfaction rate | Points | 75.05 | 77.83 | 78.49 | 74 |
| Mobile phone user satisfaction rate | Points | 79.13 | 81.94 | 82.02 | 74 |
| Monthly average complaint rate in the year | Person-time/million users | 2.73 | 2.96 | 1.86 | 74 |
| Overall satisfaction rate | Points | 77.9 | 80.42 | 81.11 | 74 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Credit rating | AAA | AAA | AAA | 74 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Compliance training sessions | Times | 1576 | 1920 | 2514 | 74 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Input in condolence fund | RMB million | 28.38 | 28.53 | 28.75 | 74 |
| Input to help and support employees suffered from difficulties | RMB million | 9.37 | 30.22 | 79 | 74 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Number of registered volunteers | Persons | 23998 | 43873 | 47930 | 74 |
| Participants in volunteer activities | Person-times | 39966 | 50412 | 55004 | 74 |
| Total donation | RMB million | 12.65 | 11.04 | 2.23 | 74 |
| Total paid | RMB billion | 8.156 | 7.889 | 5.25 | 74 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| SOₓ Emissions | Thousand tons | 8.9 | 2.4 | 1.8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Million tons | 0.37 | 0.37 | 0.39 |
| Indirect Energy Emissions (Scope 2) | Million tons | 11.05 | 12.76 | 12.81 |
| Total GHG Emissions | Million tons | 13.6 | 13.3 | 13.2 |
| Total GHG Emissions Intensity (By Revenue) | Tons/RMB million | 18.85 | 43.15 | 45.4 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | |
| Total Hazardous Waste Intensity (By Unit Product) |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Thousand tons | 1 | 1 | 1 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Thousand tons | 24.5 | 18.1 | 13.74 |
| Gasoline Consumption | Thousand tons | 29.1 | 28.6 | 41.75 |
| Natural Gas Consumption | Thousand m³ | 7081 | 10145.2 | 5136 |
| Purchased Electricity | Billion KWh | 13986 | 14179 | 1581 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Water Consumption | Million tons | 22.106 | 18.573 | 18.095 |
| Water Consumption Intensity (By Revenue) | Tons/RMB million | 80.62 | 63.58 | 62.27 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Energy Consumption Reduction Compared to Last Year | Thousand tons | 16.5 | 12 | |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 9.75 | 7.86 | |
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB million | 100 | 100 | 104 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of New Employees | Persons | 10458 | 10869 | 9913 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 1.94 | 2.16 | 1.85 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Participation Rate of Safety Training | % | 100 | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | None | None | None |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Average Training Hours per Employee | Hours | 62 | 66 | 63 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | Points | 77.9 | 80.42 | 81.11 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Number of Registered Volunteers | Persons | 23998 | 43873 | 47930 |
| Total Public Welfare Donations | RMB million | 12.65 | 11.04 | 2.23 |