2019 CHINA PACIFIC INSURANCE CORPORATE SOCIAL RESPONSIBILITY REPORT

Company: CPIC (2601)
Year: 2019
Published: 2020-06-16
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2019 Report Pages
Pollutant emissions (grams) - NOx emissions grams 3547392 35
Pollutant emissions (grams) - Particle emissions grams 320271 35
Pollutant emissions (grams) - SO2 emissions grams 337134 35

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 Report Pages
Greenhouse gas emission (ton of CO2 equivalent) - Direct greenhouse gas emission ton of CO2 equivalent 3691.76 35
Greenhouse gas emission (ton of CO2 equivalent) - Indirect greenhouse gas emission (purchased or acquired electricity) ton of CO2 equivalent 145932.52 35
Greenhouse gas emission (ton of CO2 equivalent) - Other indirect greenhouse gas emission ton of CO2 equivalent 17602.15 35

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2019 Report Pages
GRI 306:Sewage and waste 2016 - 306-1 Not applicable 43
GRI 306:Sewage and waste 2016 - 306-3 Not applicable 43
GRI 306:Sewage and waste 2016 - 306-5 Not applicable 43
Waste disposal (Auction of electronic wastes) (ton) ton 2873 36

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2019 Report Pages
Amount of office paper recycled (Kilos) - CPIC AMC Kilos 1.5 36
Amount of office paper recycled (Kilos) - CPIC Allianz Kilos 300 36
Amount of office paper recycled (Kilos) - CPIC Group (Headquarters) Kilos 808 36
Amount of office paper recycled (Kilos) - CPIC Life Kilos 51.925 36
Amount of office paper recycled (Kilos) - CPIC PIC Kilos 93.025 36
Amount of office paper recycled (Kilos) - Changjiang Pension Kilos 2.822 36
GRI 306:Sewage and waste 2016 - 306-4 Not applicable 43
Office paper usage (Kilos) - CPIC AMC Kilos 2 36
Office paper usage (Kilos) - CPIC Allianz Kilos 3.711 36
Office paper usage (Kilos) - CPIC Group (Headquarters) Kilos 8.69 36
Office paper usage (Kilos) - CPIC Life Kilos 3131.2 36
Office paper usage (Kilos) - CPIC PIC Kilos 246 36
Office paper usage (Kilos) - Changjiang Pension Kilos 3.173 36

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2016 2019 Report Pages
Amount of paper saved (A4 80g) - CPIC Group (Headquarters) A4 80g 21881.23 36
GRI 306:Sewage and waste 2016 - 306-2 70 43

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 Report Pages
Electricity consumption per square meter - CPIC AMC KWh/square meter 258 35
Electricity consumption per square meter - CPIC Allianz KWh/square meter 37.5 35
Electricity consumption per square meter - CPIC Group (including subsidiaries) KWh/square meter 117 35
Electricity consumption per square meter - CPIC Life KWh/square meter 66.65 35
Electricity consumption per square meter - CPIC P&C KWh/square meter 65.58 35
Electricity consumption per square meter - Changjiang Pension KWh/square meter 84 35
Natural gas consumption of office buildings - CPIC Group (including subsidiaries) cubic meters 419115 35
Natural gas consumption of office buildings - CPIC Life cubic meters 751230 35
Natural gas consumption of office buildings - CPIC P&C cubic meters 516150 35
Office buildings electricity consumption - CPIC AMC KWh 2300236 35
Office buildings electricity consumption - CPIC Allianz KWh 309475 35
Office buildings electricity consumption - CPIC Group (including subsidiaries) KWh 4427591 35
Office buildings electricity consumption - CPIC Life KWh 6985544 35
Office buildings electricity consumption - CPIC P&C KWh 17101365 35
Office buildings electricity consumption - Changjiang Pension KWh 718001 35

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2019 Report Pages
GRI 303:Water resources 2016 - 303-2 No water sources that are seriously polluted 43
Water consumption of office buildings (ton) - CPIC AMC ton 6533 36
Water consumption of office buildings (ton) - CPIC Allianz ton 3000 36
Water consumption of office buildings (ton) - CPIC Group (Headquarters) ton 42425 36
Water consumption of office buildings (ton) - CPIC Life ton 1719125 36
Water consumption of office buildings (ton) - CPIC PIC ton 1305000 36
Water consumption per capita (ton) - CPIC AMC ton 25.7 36
Water consumption per capita (ton) - CPIC Allianz ton 7 36
Water consumption per capita (ton) - CPIC Group (Headquarters) ton 22.4 36
Water consumption per capita (ton) - CPIC Life ton 24.07 36
Water consumption per capita (ton) - CPIC PIC ton 21.75 36

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Data Center PUE - Chengdu Data Center 1.75 35
Data Center PUE - Luojing Data Center 2.48 35
Data Center PUE - Tianjin Road Data Center 1.74 35

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2011 2012 2013 2014 2015 2016 2017 2018 2019 Report Pages
Changjiang Pension key business indicators: Enterprise annuities entrusted assets million yuan 90120 41
Conference call and video conference (times) - Conference call times 629 35
Conference call and video conference (times) - Video conference times 16135 35
Corporate annuity participation rate (CPIC AMC) % 100 41
Corporate annuity participation rate (CPIC Allianz) % 59 41
Corporate annuity participation rate (CPIC Life) % 88.6 41
Corporate annuity participation rate (CPIC P&C) % 65.57 41
Corporate annuity participation rate (Changjiang Pension) % 100 41
Demised (CPIC AMC) persons 1 38
Demised (CPIC Group Headquarters) persons 1 38
Demised (CPIC Life) persons 1 15 38
Dispatched laborers - CPIC AMC 5 36
Dispatched laborers - CPIC Allianz 13 36
Dispatched laborers - CPIC Group (Headquarters) 123 36
Dispatched laborers - CPIC Life 1279 36
Dispatched laborers - CPIC PIC 5350 36
Dispatched laborers - Changjiang Pension 14 36
Distribution of economic value: Total revenue and investment income million yuan 264084 41
Distribution of economic value: Total tax paid million yuan 12227 41
Employee ethnic composition - Ethnic Han (persons) - CPIC AMC persons 227 243 387 39
Employee ethnic composition - Ethnic Han (persons) - CPIC Allianz persons 267 337 400 39
Employee ethnic composition - Ethnic Han (persons) - CPIC Group (Headquarters) persons 1849 1921 1843 39
Employee ethnic composition - Ethnic Han (persons) - CPIC Life persons 39251 40707 40256 39
Employee ethnic composition - Ethnic Han (persons) - CPIC PAC persons 55332 27682 27964 39
Employee ethnic composition - Ethnic Han (persons) - Changjiang Pension persons 339 382 440 39
Employee ethnic composition - Ethnic minority (persons) - CPIC AMC persons 8 7 15 39
Employee ethnic composition - Ethnic minority (persons) - CPIC Allianz persons 10 11 14 39
Employee ethnic composition - Ethnic minority (persons) - CPIC Group (Headquarters) persons 23 45 46 39
Employee ethnic composition - Ethnic minority (persons) - CPIC Life persons 2432 2425 2432 39
Employee ethnic composition - Ethnic minority (persons) - CPIC PAC persons 49 2846 3703 39
Employee ethnic composition - Ethnic minority (persons) - Changjiang Pension persons 12 13 13 39
Fortune Global 500 ranking 467 450 429 384 328 251 252 220 199 5
Gender composition of management, Female, CPIC Group (Headquarters) persons 18 40
Gender composition of management, Female, CPIC Life persons 1 40
Gender composition of management, Female, CPIC P&C persons 29 40
Gender composition of management, Female, Changjiang Pension persons 2 40
Gender composition of management, Male, CPIC AMC persons 22 40
Gender composition of management, Male, CPIC Allianz persons 6 40
Gender composition of management, Male, CPIC Group (Headquarters) persons 60 40
Gender composition of management, Male, CPIC Life persons 106 40
Gender composition of management, Male, CPIC P&C persons 124 40
Gender composition of management, Male, Changjiang Pension persons 7 40
Gender composition of staff - all employees, Female, CPIC AMC persons 168 40
Gender composition of staff - all employees, Female, CPIC Allianz persons 249 40
Gender composition of staff - all employees, Female, CPIC Group (Headquarters) persons 740 40
Gender composition of staff - all employees, Female, CPIC Life persons 25584 40
Gender composition of staff - all employees, Female, CPIC P&C persons 34680 40
Gender composition of staff - all employees, Female, Changjiang Pension persons 209 40
Gender composition of staff - all employees, Male, CPIC AMC persons 216 40
Gender composition of staff - all employees, Male, CPIC Allianz persons 165 40
Gender composition of staff - all employees, Male, CPIC Group (Headquarters) persons 1149 40
Gender composition of staff - all employees, Male, CPIC Life persons 16740 40
Gender composition of staff - all employees, Male, CPIC P&C persons 36275 40
Gender composition of staff - all employees, Male, Changjiang Pension persons 244 40
Group embedded value million yuan 336141 365987 386169 5
Localization ratio of CPIC HK's employees (all employees) % 79 41
Localization ratio of CPIC HK's employees (the management) % 25 41
Number of employees 101887 107741 111247 5
Number of employees (30 years old or under) - CPIC AMC 68 56 115 39
Number of employees (30 years old or under) - CPIC Allianz 81 100 122 39
Number of employees (30 years old or under) - CPIC Group (Headquarters) 591 860 738 39
Number of employees (30 years old or under) - CPIC Life 15568 15491 14172 39
Number of employees (30 years old or under) - CPIC PAC 26409 22339 26011 39
Number of employees (30 years old or under) - Changjiang Pension 86 127 150 39
Number of employees (31-40 years old) - CPIC AMC 116 130 222 39
Number of employees (31-40 years old) - CPIC Allianz 156 197 230 39
Number of employees (31-40 years old) - CPIC Group (Headquarters) 772 804 802 39
Number of employees (31-40 years old) - CPIC Life 14935 16204 16854 39
Number of employees (31-40 years old) - CPIC PAC 450 27230 27699 39
Number of employees (31-40 years old) - Changjiang Pension 176 188 208 39
Number of employees (41-50 years old) - CPIC AMC 45 56 76 39
Number of employees (41-50 years old) - CPIC Allianz 33 44 51 39
Number of employees (41-50 years old) - CPIC Group (Headquarters) 262 223 257 39
Number of employees (41-50 years old) - CPIC Life 8876 9109 9140 39
Number of employees (41-50 years old) - CPIC PAC 314 10406 10817 39
Number of employees (41-50 years old) - Changjiang Pension 76 69 77 39
Number of employees (51 years old or above) - CPIC AMC 6 9 9 39
Number of employees (51 years old or above) - CPIC Allianz 7 7 11 39
Number of employees (51 years old or above) - CPIC Group (Headquarters) 83 79 92 39
Number of employees (51 years old or above) - CPIC Life 2294 2328 2522 39
Number of employees (51 years old or above) - CPIC PAC 145 2640 2783 39
Number of employees (51 years old or above) - Changjiang Pension 13 11 18 39
Number of employees - CPIC AMC 402 36
Number of employees - CPIC Allianz 414 36
Number of employees - CPIC Group (Headquarters) 1889 36
Number of employees - CPIC Life 42680 36
Number of employees - CPIC PIC 70985 36
Number of employees - Changjiang Pension 453 36
Number of employees by type of employment - Labor-contract workers - CPIC AMC 397 36
Number of employees by type of employment - Labor-contract workers - CPIC Allianz 401 36
Number of employees by type of employment - Labor-contract workers - CPIC Group (Headquarters) 1762 36
Number of employees by type of employment - Labor-contract workers - CPIC Life 41166 36
Number of employees by type of employment - Labor-contract workers - CPIC PIC 68441 36
Number of employees by type of employment - Labor-contract workers - Changjiang Pension 433 36
Number of employees with disabilities, CPIC Group (Headquarters) persons 8 40
Number of employees with disabilities, CPIC Life persons 57 40
Number of employees with disabilities, CPIC P&C persons 47 40
Number of female employees who returned to work from maternity leave - CPIC AMC 5 7 9 37
Number of female employees who returned to work from maternity leave - CPIC Allianz 4 4 5 37
Number of female employees who returned to work from maternity leave - CPIC Group (headquarters) 45 53 56 37
Number of female employees who returned to work from maternity leave - CPIC Life 21 1042 1078 37
Number of female employees who returned to work from maternity leave - CPIC P&C 328 1099 1315 37
Number of female employees who returned to work from maternity leave - Changjiang Pension 5 12 8 37
Number of female employees who took maternity leave - CPIC AMC 7 7 10 37
Number of female employees who took maternity leave - CPIC Allianz 6 7 9 37
Number of female employees who took maternity leave - CPIC Group (headquarters) 45 55 64 37
Number of female employees who took maternity leave - CPIC Life 21 1222 1445 37
Number of female employees who took maternity leave - CPIC P&C 328 1312 1714 37
Number of female employees who took maternity leave - Changjiang Pension 5 12 11 37
Number of male employees who returned to work from paternity leave - CPIC Life 5 292 392 37
Number of male employees who returned to work from paternity leave - CPIC P&C 15 592 681 37
Number of male employees who took paternity leave - CPIC AMC 1 5 4 37
Number of male employees who took paternity leave - CPIC Allianz 4 9 4 37
Number of male employees who took paternity leave - CPIC Group (headquarters) 46 46 43 37
Number of male employees who took paternity leave - CPIC Life 5 292 394 37
Number of male employees who took paternity leave - CPIC P&C 15 609 688 37
Number of male employees who took paternity leave - Changjiang Pension 6 9 15 37
Number of new employees - CPIC AMC 35 33 57 37
Number of new employees - CPIC Allianz 80 113 124 37
Number of new employees - CPIC Group (headquarters) 363 511 372 37
Number of new employees - CPIC Life 1307 1541 5007 37
Number of new employees - CPIC P&C 4858 8955 16621 37
Number of new employees - Changjiang Pension 85 69 56 37
Our minimum wage/local minimum wage (CPIC AMC) % 162 41
Our minimum wage/local minimum wage (CPIC Allianz) % 194 41
Our minimum wage/local minimum wage (CPIC Group) % 299 41
Our minimum wage/local minimum wage (CPIC Life) % 261 41
Our minimum wage/local minimum wage (CPIC P&C) % 198 41
Our minimum wage/local minimum wage (Changjiang Pension) % 117 41
Proportion of non-local employees (CPIC HK, all employees) % 21 41
Proportion of non-local employees (CPIC HK, the management) % 75 41
Re-employed after retirement - CPIC Group (Headquarters) 4 36
Re-employed after retirement - CPIC Life 243 36
Re-employed after retirement - CPIC PIC 174 36
Re-employed after retirement - Changjiang Pension 5 36
Retired employees - CPIC AMC 2 1 37
Retired employees - CPIC Group (headquarters) 10 6 10 37
Retired employees - CPIC Life 304 285 308 37
Retired employees - CPIC P&C 157 583 481 37
Retired employees - Changjiang Pension 1 1 37
Starting salary of employees (yuan) - CPIC AMC yuan 4000 36
Starting salary of employees (yuan) - CPIC Allianz yuan 4800 36
Starting salary of employees (yuan) - CPIC Group (Headquarters) yuan 6019 36
Starting salary of employees (yuan) - CPIC Life yuan 4000 36
Starting salary of employees (yuan) - CPIC PIC yuan 2192 36
Starting salary of employees (yuan) - Changjiang Pension yuan 2900 36

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Number of employees dismissed - CPIC AMC 1 37
Number of employees dismissed - CPIC Allianz 2 37
Number of employees dismissed - CPIC Group (headquarters) 1 1 1 37
Number of employees dismissed - CPIC Life 130 37
Number of employees dismissed - CPIC P&C 27 372 37
Number of employees dismissed - Changjiang Pension 1 3 37
Number of employees who resigned - CPIC AMC 13 16 54 37
Number of employees who resigned - CPIC Allianz 31 42 58 37
Number of employees who resigned - CPIC Group (headquarters) 197 211 565 37
Number of employees who resigned - CPIC Life 3063 3067 4619 37
Number of employees who resigned - CPIC P&C 4265 8243 15750 37
Number of employees who resigned - Changjiang Pension 34 22 18 37
Number of female employees dismissed - CPIC AMC 1 37
Number of female employees dismissed - CPIC Life 70 37
Number of female employees dismissed - CPIC P&C 7 9 176 37
Number of female employees dismissed - Changjiang Pension 1 37
Number of female employees who resigned - CPIC AMC 7 6 23 37
Number of female employees who resigned - CPIC Allianz 19 22 32 37
Number of female employees who resigned - CPIC Group (headquarters) 79 88 168 37
Number of female employees who resigned - CPIC Life 1633 1661 2475 37
Number of female employees who resigned - CPIC P&C 1299 3383 6566 37
Number of female employees who resigned - Changjiang Pension 7 8 7 37
Number of male employees dismissed - CPIC Allianz 2 37
Number of male employees dismissed - CPIC Group (headquarters) 1 1 1 37
Number of male employees dismissed - CPIC Life 60 37
Number of male employees dismissed - CPIC P&C 3 18 196 37
Number of male employees dismissed - Changjiang Pension 1 2 37
Number of male employees who resigned - CPIC AMC 6 10 31 37
Number of male employees who resigned - CPIC Allianz 12 20 26 37
Number of male employees who resigned - CPIC Group (headquarters) 118 123 397 37
Number of male employees who resigned - CPIC Life 1430 1406 2144 37
Number of male employees who resigned - CPIC P&C 3166 4860 9184 37
Number of male employees who resigned - Changjiang Pension 27 14 11 37
Number of male employees who returned to work from paternity leave - CPIC AMC 1 5 4 37
Number of male employees who returned to work from paternity leave - CPIC Allianz 4 9 4 37
Number of male employees who returned to work from paternity leave - CPIC Group (headquarters) 46 46 43 37
Number of male employees who returned to work from paternity leave - Changjiang Pension 6 9 15 37

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2017 2018 2019 Report Pages
Occupational injury (CPIC AMC) persons 1 1 38
Occupational injury (CPIC Group Headquarters) persons 2 2 38
Occupational injury (CPIC Life) persons 1 41 38
Occupational injury (CPIC P&C) persons 1 8 38
Occupational injury (Changjiang Pension) persons 1 2 38

Lost days due to work injury.

Indicator Unit 2017 2018 2019 Report Pages
Loss of working days due to occupational injury (CPIC AMC) days 63 20 38
Loss of working days due to occupational injury (CPIC Group Headquarters) days 69 176 38
Loss of working days due to occupational injury (CPIC Life) days 1974 38
Loss of working days due to occupational injury (CPIC P&C) days 154 495 38
Loss of working days due to occupational injury (Changjiang Pension) days 15 36 38

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2017 2018 2019 Report Pages
Number of trainees (female employees) - CPIC AMC 97 103 111 39
Number of trainees (female employees) - CPIC Allianz 527 378 983 39
Number of trainees (female employees) - CPIC Group (Headquarters) 19887 14708 39
Number of trainees (female employees) - CPIC Life 3756 47968 73008 39
Number of trainees (female employees) - CPIC PAC 527 40960 139457 39
Number of trainees (female employees) - Changjiang Pension 545 739 1167 39
Number of trainees (general employees) - CPIC AMC 211 225 225 39
Number of trainees (general employees) - CPIC Allianz 744 524 1384 39
Number of trainees (general employees) - CPIC Group (Headquarters) 6356 71193 30953 39
Number of trainees (general employees) - CPIC Life 3246 48205 71697 39
Number of trainees (general employees) - CPIC PAC 941 81475 276207 39
Number of trainees (general employees) - Changjiang Pension 797 993 1993 39
Number of trainees (male employees) - CPIC AMC 138 147 114 39
Number of trainees (male employees) - CPIC Allianz 496 403 644 39
Number of trainees (male employees) - CPIC Group (Headquarters) 22912 16334 39
Number of trainees (male employees) - CPIC Life 3182 30204 69649 39
Number of trainees (male employees) - CPIC PAC 817 42843 145329 39
Number of trainees (male employees) - Changjiang Pension 777 1064 1405 39
Number of trainees (mid-management) - CPIC AMC 19 17 16 39
Number of trainees (mid-management) - CPIC Allianz 150 114 74 39
Number of trainees (mid-management) - CPIC Group (Headquarters) 2156 1330 2047 39
Number of trainees (mid-management) - CPIC Life 3470 25423 43315 39
Number of trainees (mid-management) - CPIC PAC 168 1350 7808 39
Number of trainees (mid-management) - Changjiang Pension 455 662 515 39
Number of trainees (senior management, CPIC AMC) 6 8 9 38
Number of trainees (senior management, CPIC Allianz) 128 143 169 38
Number of trainees (senior management, CPIC Group Headquarters) 79 11 42 38
Number of trainees (senior management, CPIC Life) 207 7326 8545 38
Number of trainees (senior management, CPIC P&C) 37 468 1081 38
Number of trainees (senior management, Changjiang Pension) 70 128 63 38
Total number of trainees (CPIC AMC) 235 250 250 38
Total number of trainees (CPIC Allianz) 1022 781 1627 38
Total number of trainees (CPIC Group Headquarters) 63503 72524 33042 38
Total number of trainees (CPIC Life) 6928 81642 123577 38
Total number of trainees (CPIC P&C) 1131 83603 285286 38
Total number of trainees (Changjiang Pension) 1322 1803 2571 38

The average training hours completed per employee by gender and employee category.

Indicator Unit 2017 2018 2019 Report Pages
Average time of staff training (female employees, CPIC AMC) hours 72 34.3 41 38
Average time of staff training (female employees, CPIC Allianz) hours 24 30 41 38
Average time of staff training (female employees, CPIC Group Headquarters) hours 29.18 53.83 38
Average time of staff training (female employees, CPIC Life) hours 61.2 59.2 64 38
Average time of staff training (female employees, CPIC P&C) hours 62.8 42.7 10 38
Average time of staff training (female employees, Changjiang Pension) hours 28.5 28.5 45.2 38
Average time of staff training (middle management, CPIC AMC) hours 34 31 30.8 38
Average time of staff training (middle management, CPIC Allianz) hours 61 71 51 38
Average time of staff training (middle management, CPIC Group Headquarters) hours 46 13.4 50.64 38
Average time of staff training (middle management, CPIC Life) hours 42 55 54 38
Average time of staff training (middle management, CPIC P&C) hours 28 21.5 19 38
Average time of staff training (middle management, Changjiang Pension) hours 60 74 49 38
Average time of staff training (senior management, CPIC AMC) hours 32 101.5 120 38
Average time of staff training (senior management, CPIC Allianz) hours 117 140 143 38
Average time of staff training (senior management, CPIC Group Headquarters) hours 11.39 10.72 5.83 38
Average time of staff training (senior management, CPIC Life) hours 56 67 62 38
Average time of staff training (senior management, CPIC P&C) hours 24 20.6 22 38
Average time of staff training (senior management, Changjiang Pension) hours 103.7 136 68 38
Average time of staff training (staff member, CPIC AMC) hours 35 30.7 31.5 38
Average time of staff training (staff member, CPIC Allianz) hours 22 28 37 38
Average time of staff training (staff member, CPIC Group Headquarters) hours 64.5 40.73 46.02 38
Average time of staff training (staff member, CPIC Life) hours 61 47.9 61 38
Average time of staff training (staff member, CPIC P&C) hours 62.8 16.2 11 38
Average time of staff training (staff member, Changjiang Pension) hours 73.8 28.5 42.7 38
Total expenditure for staff training (CPIC AMC) 10000 yuan 37 49 59.41 38
Total expenditure for staff training (CPIC Allianz) 10000 yuan 52 68 129 38
Total expenditure for staff training (CPIC Group Headquarters) 10000 yuan 822 648 615 38
Total expenditure for staff training (CPIC Life) 10000 yuan 3200 7867 2800 38
Total expenditure for staff training (CPIC P&C) 10000 yuan 4871 5669 4001 38
Total expenditure for staff training (Changjiang Pension) 10000 yuan 54 113 58 38

Number of suppliers by geographical region.

Indicator Unit 2019 Report Pages
Number of domestic suppliers (CPIC AMC) 58 41
Number of domestic suppliers (CPIC Allianz) 274 41
Number of domestic suppliers (CPIC Group) 587 41
Number of domestic suppliers (CPIC Life) 526 41
Number of domestic suppliers (CPIC P&C) 663 41
Number of domestic suppliers (Changjiang Pension) 124 41
Number of foreign suppliers (CPIC Group) 6 41
Number of foreign suppliers (CPIC P&C) 1 41

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Number of alternative investment projects with social benefits (CPIC AMC) 36 41 53 41
Number of alternative investment projects with social benefits (Changjiang Pension) 8 2 12 41

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2017 2018 2019 Report Pages
Net profit attributable to equity holders of the parent million yuan 14862 18019 27741 5
Number of alternative insurance products with social benefits (Changjiang Pension) 6 3 13 41
Solvency adequacy ratio (CPIC Group) % 295 41
Solvency adequacy ratio (CPIC Life) % 257 41
Solvency adequacy ratio (CPIC P&C) % 293 41

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 Report Pages
CPIC AMC (million yuan) million yuan 194790 41
CPIC Life key business indicators: Life insurance premiums million yuan 212514 41
CPIC Life key business indicators: New business value million yuan 24597 41
CPIC Life, Complaints handling efficiency, On-time closure rate (%) % 96.19 97.44 96 40
CPIC Life, Complaints handling efficiency, Timely closure rate (%) % 100 100 100 40
CPIC Life, Key indicators for Call Center services, Call put-through rate (%) % 98.37 99.46 99.11 40
CPIC Life, Key indicators for Call Center services, Customer satisfaction rate (%) % 99.31 80.1 94.76 40
CPIC Life, Key indicators for claims efficiency, Average claims settlement cycle (days) days 11.03 10.86 9.5 40
CPIC Life, Key indicators for claims efficiency, Average time for advance payment of major claims (non-medical business) (days) days 10.3 9.5 8.3 40
CPIC P&C key business indicators: Combined ratio % 98.4 41
CPIC P&C key business indicators: P&C insurance premiums million yuan 132979 41
Changjiang Pension, Indicators for customer satisfaction, Satisfaction rate of customer service hotline (%) % 96.2 98.6 97.8 40
Complaint handling efficiency, Consumer complaints (number of cases) 100 40
Complaint handling efficiency, Consumer complaints (number of complaints per 10000 customers) 99.83 40
Electronic invoice (Life insurance) 10000 pieces 2591.89 36
Electronic invoice (Property insurance) 10000 pieces 2595.64 36
Electronic mails (10000) 10000 1975 36
Electronic notice (Property insurance) 10000 pieces 3537.72 36
Mobile claims (10000) 10000 70.54 36
Monthly average agent number 10000 87.4 84.7 79 5
Number of customers 10000 115528.2 126419.1 138558.8 5

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2019 Report Pages
Electronic signature (10000) 10000 10522.2 36

Description of quality assurance process and recall procedures.

Indicator Unit 2019 Report Pages
Complaint handling efficiency, Average consumer complaint processing time (days) days 4.6 40
Complaint handling efficiency, Timely closure rate (%) % 99.92 40

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Mobile POS (Life business) 87 36

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2019 Report Pages
Penalties due to violation of marketing and underwriting rules, CPIC Life, Number of penalties 11 40
Penalties due to violation of marketing and underwriting rules, CPIC Life, Number of warnings 1 40
Penalties due to violation of marketing and underwriting rules, CPIC Life, Penalty (10000 yuan) 10000 yuan 127 40
Penalties due to violation of marketing and underwriting rules, CPIC P&C, Number of penalties 9 40
Penalties due to violation of marketing and underwriting rules, CPIC P&C, Number of warnings 3 40
Penalties due to violation of marketing and underwriting rules, CPIC P&C, Penalty (10000 yuan) 10000 yuan 237.5 40

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2017 2018 2019 Report Pages
Number of alternative insurance products with social benefits (CPIC AMC) 69 76 89 41

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2017 2018 2019 Report Pages
Changjiang Pension key business indicators: Enterprise annuities million yuan 84320 41
Group net assets million yuan 137498 149576 178427 5
Group operating revenue million yuan 319809 354363 385489 5
SMS notice (10000) 10000 76380.9 36

The types of emissions and respective emissions data.

Standard Indicator Unit 2019
Airborne Particulate Matter (PM) Emissions grams 320271
NOâ‚“ Emissions grams 3547392
SOâ‚“ Emissions grams 337134

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019
Direct GHG Emissions (Scope 1) ton of CO2 equivalent 3691.76
Indirect Energy Emissions (Scope 2) ton of CO2 equivalent 145932.52
Total GHG Emissions ton of CO2 equivalent 167226.43
Total Other Indirect Energy Emissions (Scope 3) ton of CO2 equivalent 17602.15

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019
Hazardous Electronic Waste ton 2873
Hazardous Waste (Electronic and IT Equipment) ton 2873

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019
Non-Hazardous Waste Recycled Kilos 256.072
Paper Waste Kilos 3394.774
Recycling Rate of Non-Hazardous Waste Percent 7.54

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year %

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019
Natural Gas Consumption cubic meters 516150
Purchased Electricity KWh 17101365
Purchased Electricity Intensity (By Area) KWh/square meter 66.65

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019
Water Consumption in Office ton 3032093

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Number of Employees Aged 30-50 persons 40677 39999 41013
Number of Employees Aged Above 50 persons 2582 2652 2936
Number of Employees Aged Below 30 persons 43211 38972 41208
Number of Female Employees persons 61530
Number of Male Employees persons 54789
Number of New Employees persons 6738 10722 22780
Number of Total Employees persons 101887 107741 111247
Percentage of Female Employees % 55.31
Percentage of Male Employees % 49.25

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Employees still Employed 12 Months after Return to Work (Male) persons 57 69 66

Lost days due to work injury.

Standard Indicator Unit 2017 2018 2019
Lost Days Due to Work-related Injuries days 169 132 2701

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2017 2018 2019
Percentage of Trained Female Employees ratio 0.355 0.441 0.393
Percentage of Trained General Employees ratio 0.37 0.497 0.497
Percentage of Trained Male Employees ratio 0.37 0.282 0.338
Percentage of Trained Middle Management ratio 0.143 0.035 0.07
Percentage of Trained Senior Management ratio 0.008 0.009 0.008

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017 2018 2019
Average Training Hours (Female) hours 49.7 37.64666666666667 42.33833333333333
Average Training Hours (General Staff) hours 53.68333333333333 31.505 38.03666666666666
Average Training Hours (Middle Management) hours 45.166666666666664 44.81666666666667 42.07333333333333
Average Training Hours (Senior Management) hours 49.15571428571428 79.30333333333333 70.805

Number of suppliers by geographical region.

Standard Indicator Unit 2019
Number of Suppliers in Mainland China 2232
Number of Suppliers in Overseas 7
Number of Total Suppliers 2239

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2019
Number of Products and Service Related Complaints cases 100
Total Number of Customer Complaints cases 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit
Investment in Environmental Protection million RMB
Number of Employees Participating in Volunteer Activities employees