ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Nitrogen Oxides (air emissions from delivery trucks and vehicles) | g | 437362 | 405096 | 9 |
| Nitrogen Oxides emissions | g | 437362 | 405096 | 20 |
| Particulate Matter (air emissions from delivery trucks and vehicles) | g | 29981 | 28030 | 9 |
| Particulate Matter emissions | g | 29981 | 28030 | 20 |
| Sulphur Oxides (air emissions from delivery trucks and vehicles) | g | 664 | 608 | 9 |
| Sulphur Oxides emissions | g | 664 | 608 | 20 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Air travel by staff (Scope 3 - Other indirect emissions) | km | 556073 | 587338 | 8 |
| Air travel by staff (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 56 | 59 | 8 |
| Air travel by staff intensity per HK$1m revenue (Scope 3 - Other indirect emissions, in km) | km | 386.7 | 435.1 | 8 |
| Air travel by staff intensity per HK$1m revenue (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 0.039 | 0.044 | 8 |
| Electricity consumed (Scope 2 - Energy indirect emissions) | MWh | 19600 | 18958 | 8 |
| Electricity consumed (Scope 2 - Energy indirect emissions, in tCO2e) | tCO2e | 12533 | 12241 | 8 |
| Electricity consumed intensity per HK$1m revenue (Scope 2 - Energy indirect emissions, in tCO2e) | tCO2e | 8.72 | 9.07 | 8 |
| Fuel consumed (Scope 1 - Direct emissions and removals) | litres | 41925 | 38384 | 8 |
| Fuel consumed (Scope 1 - Direct emissions and removals, in tCO2e) | tCO2e | 108 | 98 | 8 |
| Fuel consumed intensity per HK$1m revenue (Scope 1 - Direct emissions and removals, in tCO2e) | tCO2e | 0.075 | 0.073 | 8 |
| Greenhouse gas emissions (total) | tCO2e | 12662 | 12319 | 20 |
| Greenhouse gas emissions intensity (per HK$1m revenue) | tCO2e/HK$1m revenue | 8.81 | 9.13 | 20 |
| Paper consumed (Scope 3 - Other indirect emissions) | tonnes | 12.4 | 10.3 | 8 |
| Paper consumed (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 60 | 50 | 8 |
| Paper waste disposal (Scope 3 - Other indirect emissions) | tonnes | -11.3 | -19.4 | 8 |
| Paper waste disposal (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | -54 | -93 | 8 |
| Total greenhouse gas emissions (direct and indirect) (in tCO2e) | tCO2e | 12662 | 12319 | 8 |
| Total greenhouse gas emissions intensity per HK$1m revenue (in tCO2e) | tCO2e | 8.81 | 9.13 | 8 |
| Water usage (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 19 | 14 | 8 |
| Water usage intensity per HK$1m revenue (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 0.01321 | 0.01037 | 8 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste produced | Not applicable | Not applicable | 20 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Paper waste disposal | tonnes | -11.3 | -19.4 | 20 |
| Paper waste disposal intensity (per HK$1m revenue) | tonne/HK$1m revenue | -0.008 | -0.014 | 20 |
| Paper waste disposal intensity per HK$1m revenue (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | -0.038 | -0.069 | 8 |
| Paper waste disposal intensity per HK$1m revenue (Scope 3 - Other indirect emissions, in tonnes) | tonnes | -0.008 | -0.014 | 8 |
| Shopping bag consumption intensity per HK$1m revenue (department stores operations) | pieces per HK$1m revenue | 2.17 | 2.23 | 10 |
| Shopping bags consumed (department stores operations) | thousand pieces | 2153 | 1959 | 10 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas avoided by recycling waste paper (Scope 3 - Other indirect emissions) | tonnes | 23.7 | 29.7 | 8 |
| Greenhouse gas avoided by recycling waste paper (Scope 3 - Other indirect emissions, in tCO2e) | tCO2e | 114 | 143 | 8 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Electrical appliances/accessories for recycling - computers and equipment | pieces | 119 | 113 | 20 |
| Electrical appliances/accessories for recycling - empty toner cartridges | pieces | 151 | 54 | 20 |
| Electrical appliances/accessories for recycling - unsold merchandise | boxes (2400 kgs) | 120 | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2018-2019 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Direct and/or indirect energy consumption by type - Electricity | Mwh | 19600 | 18958 | 21 | |
| Direct and/or indirect energy consumption by type - Electricity intensity | Mwh/HKS1m revenue | 13.63 | 14.04 | 21 | |
| Direct and/or indirect energy consumption by type - Fuel | litres | 41925 | 38384 | 21 | |
| Direct and/or indirect energy consumption by type - Fuel intensity | litres/HKS1m revenue | 29.2 | 28.4 | 21 | |
| Electricity consumed intensity per HK$1m revenue (Scope 2 - Energy indirect emissions, in MWh) | MWh | 13.63 | 14.04 | 8 | |
| Fuel consumed intensity per HK$1m revenue (Scope 1 - Direct emissions and removals, in litres) | litres | 29.2 | 28.4 | 8 | |
| NABERS rating for Melbourne commercial investment properties (energy and greenhouse gas emissions) | NABERS 6 star scale | 4-star | 10 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Water consumption in total | m3 | 31453 | 23025 | 21 |
| Water consumption intensity | m3/HKS1m revenue | 21.87 | 17.06 | 21 |
| Water usage (Scope 3 - Other indirect emissions) | m3 | 31453 | 23025 | 8 |
| Water usage intensity per HK$1m revenue (Scope 3 - Other indirect emissions, in m3) | m3 | 21.87 | 17.06 | 8 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Total packaging material used for finished products - Shopping bags (Department stores operations only) | 000 pieces | 2153 | 1959 | 21 |
| Total packaging material used for finished products - Shopping bags intensity (Department stores operations only) | pieces/HKS1m revenue | 2.17 | 2.23 | 21 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Total number of employees (permanent staff versus temporary and part-time staff) employed by the Group’s department stores operations and property investment operations in Hong Kong | employees | 707 | 739 | 24 |
| Total number of permanent staff employed by the Group’s department stores operations and property investment operations in Hong Kong | employees | 642 | 680 | 24 |
| Total number of temporary and part-time staff employed by the Group’s department stores operations and property investment operations in Hong Kong | employees | 65 | 59 | 24 |
| Total workforce by age group - 31–40 | % | 14% | 15% | 22 |
| Total workforce by age group - 41–50 | % | 27% | 27% | 22 |
| Total workforce by age group - 51–60 | % | 46% | 46% | 22 |
| Total workforce by age group - 60 above | % | 6% | 6% | 22 |
| Total workforce by age group - Below 31 | % | 7% | 6% | 22 |
| Total workforce by employment type - Permanent | % | 90% | 90% | 22 |
| Total workforce by employment type - Temporary & part-time | % | 10% | 10% | 22 |
| Total workforce by gender - All staff (Female) | % | 74% | 74% | 22 |
| Total workforce by gender - All staff (Male) | % | 26% | 26% | 22 |
| Total workforce by gender - Corporate manager (Female) | % | 37% | 39% | 22 |
| Total workforce by gender - Corporate manager (Male) | % | 63% | 61% | 22 |
| Total workforce by geographical region - China | % | 1% | 1% | 22 |
| Total workforce by geographical region - Hong Kong | % | 99% | 99% | 22 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group - 31–40 | % | 1.76 | 1.84 | 22 |
| Employee turnover rate by age group - 41–50 | % | 1.9 | 3.18 | 22 |
| Employee turnover rate by age group - 51–60 | % | 2.79 | 1.7 | 22 |
| Employee turnover rate by age group - Below 31 | % | 2.48 | 1.52 | 22 |
| Employee turnover rate by gender (Female) | % | 6.59 | 5.96 | 22 |
| Employee turnover rate by gender (Male) | % | 2.34 | 2.28 | 22 |
| Employee turnover rate by geographical region - Hong Kong | % | 8.93 | 8.24 | 22 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number and rate of work-related fatalities | Nil | Nil | 23 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury (cases) | cases | 37 | 31 | 23 |
| Lost days due to work injury (lost days) | lost days | 337 | 57 | 23 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained by employee category (Corporate manager) | 1.5% | 2.5% | 23 | |
| Percentage of employees trained by employee category (General staff) | 70.8% | 81.4% | 23 | |
| Percentage of employees trained by employee category (Temporary & part-time) | 27.7% | 16.1% | 23 | |
| Percentage of employees trained by gender (Female) | 79% | 72% | 23 | |
| Percentage of employees trained by gender (Male) | 21% | 28% | 23 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by employee category (external training) - All levels | hours | 1.18 | 2.35 | 23 |
| Average training hours completed per employee by employee category (external training) - Corporate manager | hours | 11.31 | 2.89 | 23 |
| Average training hours completed per employee by employee category (external training) - General staff | hours | 0.93 | 0.78 | 23 |
| Average training hours completed per employee by employee category (internal training) - Frontline staff (Frontline staff of department stores operations only) | hours | 4.44 | 1.45 | 23 |
| Average training hours completed per employee by gender (Female) | hours | 3.37 | 2.17 | 23 |
| Average training hours completed per employee by gender (Male) | hours | 3.95 | 2.98 | 23 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of product recalls for safety and health reasons (Department stores operations only) | incidents | 5 | 2 | 25 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of product and service related complaints received and settlement rate (Department stores operations only) | 82 cases, 100% settled | 39 cases, 100% settled | 25 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees | Nil | Nil | 25 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | g | 29981 | 28030 |
| NOâ‚“ Emissions | g | 437362 | 405096 |
| SOâ‚“ Emissions | g | 664 | 608 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 108 | 98 |
| GHG Emissions from Purchased Electricity | tCO2e | 12533 | 12241 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 12533 | 12241 |
| Scope 1 GHG Emissions Intensity (By Revenue) | tCO2e | 0.075 | 0.073 |
| Scope 2 GHG Emissions Intensity (By Revenue) | tCO2e | 8.72 | 9.07 |
| Scope 3 GHG Emissions (Business Travel) | tCO2e | 56 | 59 |
| Scope 3 GHG Emissions (Other Indirect) | tCO2e | 19 | 14 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tCO2e | 60 | 50 |
| Scope 3 GHG Emissions (Waste Generated in Operations) | tCO2e | -54 | -93 |
| Scope 3 GHG Emissions Intensity (By Revenue) | tCO2e | 0.039 | 0.044 |
| Total GHG Emissions | tCO2e | 12662 | 12319 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/HK$1m revenue | 8.81 | 9.13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Total Hazardous Waste | Not applicable | Not applicable |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Paper Waste | tonnes | -11.3 | -19.4 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonne/HK$1m revenue | -0.008 | -0.014 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Direct Energy Intensity (By Revenue) | litres/HKS1m revenue | 29.2 | 28.4 |
| Grid Electricity Consumption | Mwh | 19600 | 18958 |
| Purchased Electricity | Mwh | 19600 | 18958 |
| Purchased Electricity Intensity (By Revenue) | Mwh/HKS1m revenue | 13.63 | 14.04 |
| Total Direct Energy Consumption | litres | 41925 | 38384 |
| Total Electricity Consumption Intensity (By Revenue) | Mwh/HKS1m revenue | 13.63 | 14.04 |
| Total Indirect Energy Consumption | Mwh | 19600 | 18958 |
| Total Non-Renewable Fuel Consumption | litres | 41925 | 38384 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Water Consumption | m3 | 31453 | 23025 |
| Water Consumption Intensity (By Revenue) | m3/HKS1m revenue | 21.87 | 17.06 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | MWh |
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Water Consumption Reduction Compared to Last Year | m3 |
| Water Consumption Reduction Percentage Compared to Last Year | % |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | pieces/HKS1m revenue | 2.17 | 2.23 |
| Packaging Materials Consumed | pieces | 2153000 | 1959000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Number of Full-time Employees | employees | 642 | 680 |
| Number of Part-time Employees | employees | 65 | 59 |
| Number of Total Employees | employees | 707 | 739 |
| Percentage of Employees Aged 30-50 | % | 41 | 42 |
| Percentage of Employees Aged Above 50 | % | 52 | 52 |
| Percentage of Employees Aged Below 30 | % | 7 | 6 |
| Percentage of Employees in Hong Kong | % | 99 | 99 |
| Percentage of Employees in Mainland China | % | 1 | 1 |
| Percentage of Female Employees | % | 74 | 74 |
| Percentage of Full-time Employees | % | 90 | 90 |
| Percentage of Male Employees | % | 26 | 26 |
| Percentage of Part-time Employees | % | 10 | 10 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.9 | 3.18 |
| Turnover Rate of Employees Aged Below 30 | % | 2.48 | 1.52 |
| Turnover Rate of Employees in Hong Kong | % | 8.93 | 8.24 |
| Turnover Rate of Female Employees | % | 6.59 | 5.96 |
| Turnover Rate of Male Employees | % | 2.34 | 2.28 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | lost days | 337 | 57 |
| Number of Work-related Injuries | cases | 37 | 31 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 79 | 72 |
| Percentage of Trained Male Employees | % | 21 | 28 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 3.37 | 2.17 |
| Average Training Hours (General Staff) | hours | 0.93 | 0.78 |
| Average Training Hours (Male) | hours | 3.95 | 2.98 |
| Average Training Hours per Employee | hours | 1.18 | 2.35 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | incidents | 5 | 2 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Complaints Handling Rate | percent | 100 | 100 |
| Number of Complaints Resolved on Products and Services | cases | 82 | 39 |
| Number of Products and Service Related Complaints | cases | 82 | 39 |