Sustainability Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|---|---|
Carbon dioxide emission intensity per RMB10000 of revenue | Ton/10000RMB, t/RMB10000 of revenue | 0.042 | 0.055 | 0.0605 | 7, 61 | |||
Carbon dioxide emission per RMB 10000 of comparable operating income | tons | 0.06 | 35 | |||||
Carbon dioxide emissions | Ton, tons | 346666.24 | 436197.8 | 564467.18 | 497472.14 | 598732.11 | 640627 | 7, 61, 64 |
Carbon intensity | Ton/RMB | 0.0579 | 64 | |||||
Total dioxide carbon emissions | tons | 640627.09 | 35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Waste fluorescent tubes | Tube | 116860 | 90541 | 66818 | 61 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Earthwork wastes | Cubic meter | 10198587 | 12849127 | 23959428 | 61 |
Rebar consumption | Ton | 815511 | 1939423 | 2319389 | 61 |
Rebar wastes | Ton | 34729 | 44690 | 38792 | 61 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Recycled and re-used waste paper/cover | Kg | 65000 | 12563 | 196000 | 61 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|---|---|
Comprehensive energy consumption/RMB10000 added value | Ton of standard coal/10000 (RMB) | 0.0346 | 0.0259 | 0.0229 | 0.0222 | 0.0217 | 0.0214 | 64 |
Comprehensive energy consumption/RMB10000 operating income | Ton of standard coal/10000 (RMB) | 0.0096 | 0.0078 | 0.0078 | 0.0077 | 64 | ||
Concrete consumption | Cubic meter | 6108779 | 13188491 | 18175599 | 61 | |||
Decline in energy consumption per RMB10000 of added value (at comparable price) | % | -1.38 | 31 | |||||
Diesel oil | Ton | 555.53 | 418.51 | 319.16 | 211901 | 83.94 | 82.7 | 61, 64 |
Electricity | 10000 kWh | 33633.96 | 42991.84 | 51909.61 | 53227.1 | 59397.53 | 60572192 | 61, 64 |
Energy intensity per RMB10000 of revenue | ton thousand of standard coal/RMB | 0.007 | 7 | |||||
Gasoline | Ton | 1192.92 | 863.72 | 488.9 | 302.94 | 336357 | 250.73 | 61, 64 |
Natural gas | 1000 cubic meters, 10000 standard cubic meters | 219.63 | 509.93 | 661.02 | 5431331 | 6547722 | 7508101 | 61, 64 |
Number of apartments in ongoing/contracted indemnificatory housing projects in 2019 | apartments | 12750 | 18 | |||||
Other energy | Ton of standard coal, Ton of standard coal or standard coal oil | 492.71 | 589.43 | 482.18 | 236978 | 178.42 | 191.28 | 61, 64 |
Total energy consumption | 10000 tons of standard coal, thousand tons of standard coal | 4.73 | 6.1 | 7.43 | 7.524 | 8.2331 | 85.3 | 7, 61, 64 |
Total energy consumption per 10000 RMB revenue | Ton of standard coal/10000 RMB | 0.0078 | 0.0071 | 0.0077 | 61 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Cumulative water circulation from sewage treatment plant for furniture business | m3 | 12862 | 35 | ||
Increase in 2019: Annual fresh water consumption | 10000 cubic meters | 2063.39 | 64 | ||
Total water consumption | 10583135.49 | 10580308.57 | 20633989 | 61 | |
Total water consumption/10000 (RMB) revenue | Ton/10000 (RMB) | 0.89 | 0.89 | 1.87 | 62 |
Water consumption of offices in North China | tons | 29483.46 | 36 | ||
Water consumption per office in North China | tons | 75.69 | 36 | ||
Year-on-year decrease in water consumption of offices in North China | 33.25% | 36 | |||
Year-on-year decrease in water consumption per office in North China | 9.85% | 36 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Investment in energy conservation and emission reduction technological upgrades | RMB10000, million RMB | 527.74 | 705.71 | 745.44 | 7, 64 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Total packaging material used for finished products and per unit produced - Packaging box consumption/10000 (RMB) revenue | Kg/10000 (RMB) | 17.45 | 18.32 | 6.22 | 62 |
Total packaging material used for finished products and per unit produced - Total packaging box consumption | Kg | 822800 | 864822 | 396000 | 62 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|---|---|---|---|
Assets liabilities ratio | % | 70 | 72.4 | 69.4 | 63 | ||||
Average green area ratio of sales projects in that year | % | > 30 | 64 | ||||||
CR Land's passing rate of certifications (environmental, quality, occupational health and safety management systems) | percent | 100% | 43 | ||||||
Green Building certified area | 10000 m2, million m2 | 477.74 | 438 | 629.67 | 194.51 | 481.63 | 10.32 | 7, 64 | |
Number of CR Land projects certified as green buildings | 69 | 33 | |||||||
Number of Green Building certificates obtained | certificates | 69 | 31 | ||||||
Number of indemnificatory units, CR City, Qingdao | 194 | 18 | |||||||
Number of indemnificatory units, CR Land Plaza Project, Nanning | 921 | 18 | |||||||
Number of indemnificatory units, CR Land Top Mansion Project, Qishi, Dongguan | 174 | 18 | |||||||
Number of indemnificatory units, CR Land Top Mansion Project, Zhuhai | 67 | 18 | |||||||
Number of indemnificatory units, CR Land Top Mansion, Shenzhen | 148 | 18 | |||||||
Number of indemnificatory units, CR Land Xishan Project, Qingxi, Dongguan | 114 | 18 | |||||||
Number of indemnificatory units, CR Land Yueshan, Shenzhen | 142 | 18 | |||||||
Number of indemnificatory units, Canglong Land, Country Garden, Guangzhou | 832 | 18 | |||||||
Number of indemnificatory units, CityNext, Beijing | 486 | 18 | |||||||
Number of indemnificatory units, Commercial and Residential Project, Dongguan International Business District, Dongguan | 1230 | 18 | |||||||
Number of indemnificatory units, Douchi Road, Fuzhou | 464 | 18 | |||||||
Number of indemnificatory units, Hong Kong Street Project, Nanning | 672 | 18 | |||||||
Number of indemnificatory units, Infinite Residence Project, Xi'an | 33 | 18 | |||||||
Number of indemnificatory units, International Health Ecological Valley, Qingdao | 36 | 18 | |||||||
Number of indemnificatory units, Jingan Prime Land 09#, Shanghai | 162 | 18 | |||||||
Number of indemnificatory units, Jingan Prime Land 10#, Shanghai | 128 | 18 | |||||||
Number of indemnificatory units, Jiuyuqiao Project, Wuchang District, Wuhan | 24 | 18 | |||||||
Number of indemnificatory units, Maluan Street Project, Pingshan, Shenzhen | 150 | 18 | |||||||
Number of indemnificatory units, Marine Intelligent Town Project, Qingdao | 43 | 18 | |||||||
Number of indemnificatory units, North Hengdu Plot, Wenzhou | 1580 | 18 | |||||||
Number of indemnificatory units, Pansong Road Project, Pingshan, Shenzhen | 520 | 18 | |||||||
Number of indemnificatory units, Plot I Project (Tongye Project) of Fenghuang Road, Huadu District, Guangzhou | 144 | 18 | |||||||
Number of indemnificatory units, Plot II Project (Rufu Project), Lingshandaojian, Nansha District, Guangzhou | 180 | 18 | |||||||
Number of indemnificatory units, Rongjiang New Town Shanty Town Reconstruction Resettlement Project, Ganzhou | 1867 | 18 | |||||||
Number of indemnificatory units, Shibei Project, Shanghai | 60 | 18 | |||||||
Number of indemnificatory units, Suhewan North Plot, Shanghai | 21 | 18 | |||||||
Number of indemnificatory units, Sungang Project, Shenzhen | 276 | 18 | |||||||
Number of indemnificatory units, Western Suburb Metropolis, Shanghai | 104 | 18 | |||||||
Number of indemnificatory units, Wushan Land, Fuzhou | 393 | 18 | |||||||
Number of indemnificatory units, Wuxiang Wujong Project, Nanning | 345 | 18 | |||||||
Number of indemnificatory units, Xi Yun Zhu, Shenzhen | 126 | 18 | |||||||
Number of prefabricated building projects nationwide | 113 | 33 | |||||||
Number of projects covered by joint prevention and control mechanism | projects | 866 | 12 | ||||||
One-star green building area | m2 | 4970000 | 33 | ||||||
Percentage increase in certified area of Green Buildings | nearly 120% | 31 | |||||||
Three-star green building area | m2 | 60000 | 33 | ||||||
Total amount invested in environmental protection | million RMB | 19.05 | 33 | ||||||
Total certified area of Green Buildings | million m2 | 4.8163 | 10.5737 | 31 | |||||
Total environmental investment | RMB10000, million RMB | 1208.0658 | 1888.97 | 1904.966 | 7, 64 | ||||
Total green building area equivalent to certified projects | m2 | 10573700 | 33 | ||||||
Total land reserve at the end of period | 10000 m² | 4004.41 | 4125.8 | 4844.5 | 4897.8 | 5957.3 | 6687.7 | 63 | |
Two-star green building area | m2 | 5540000 | 33 | ||||||
green building area | million square meters | 13.21 | 5 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Reports released by headquarters and subsidiaries | Nine | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|---|---|---|---|
Age - 30-50 | Person | 19359 | 23629 | 28485 | 62 | ||||
Age - Above 50 | Person | 1609 | 2214 | 2466 | 62 | ||||
Age - Under 30 | Person | 17119 | 23571 | 21225 | 62 | ||||
Average age of employees | Year | 31.6 | 31.8 | 32.2 | 32.7 | 32.9 | 33.1 | 63 | |
Average days of paid leave year per employee | Day | >6 | >6 | >6 | >6 | >6 | >6 | 63 | |
CR Land's labor dispatch rate did not exceed the national employment scale | 10% | 26 | |||||||
Collective contract signing rate | % | 100 | 100 | 100 | 100 | 100 | 100 | 26, 63 | |
Education background - High school graduate or below | Person | 15242 | 14608 | 19041 | 62 | ||||
Education background - Junior college graduate | Person | 8662 | 14300 | 11269 | 62 | ||||
Employee social insurance coverage rate | % | 100 | 100 | 100 | 100 | 100 | 100 | 26, 63 | |
Employees aged 35 or below as percentage of staff | 70% | 26 | |||||||
Employment type - Full-time | Person | 37681 | 46814 | 51240 | 62 | ||||
Employment type - Part-time | Person | 406 | 600 | 736 | 62 | ||||
Female employees as percentage of workforce | 35% | 26 | |||||||
Female senior executive and general manager positions as percentage of total | 23.9% | 26 | |||||||
Full-time employees | 51240 | 26 | |||||||
Gender - Female | Person | 13177 | 16595 | 18174 | 62 | ||||
Gender - Male | Person | 24910 | 30819 | 33802 | 62 | ||||
Increase in BMI index over 2018 | % | 5.08 | 27 | ||||||
Labor contract signing rate | % | 100 | 100 | 100 | 100 | 100 | 100 | 63 | |
Labour contract signing rate | 100% | 7 | |||||||
Market share | % | 2.88 | 3.4 | 63 | |||||
New employees | Person, people | 10458 | 10716 | 14822 | 19669 | 27413 | 21400 | 7, 26, 63 | |
New fresh graduate employees | Person, people | 840 | 287 | 338 | 1158 | 614 | 7, 63 | ||
New fresh graduate employees who have become full members | interns | 324 | 7 | ||||||
Number of R&D staff | Person | 19 | 19 | 22 | 63 | 146 | 146 | 19, 63 | |
Number of employees helped by Caring Fund for Basic Level Employees | employees | 164 | 28 | ||||||
Number of full-time safety officers | Person | 288 | 802 | 849 | 64 | ||||
Number of indemnificatory units, Xingfuli, Shanghai | 74 | 18 | |||||||
Number of indemnificatory units, Xiyuan Project, Nanning | 384 | 18 | |||||||
Number of indemnificatory units, Xiyue Land, Fuzhou | 258 | 18 | |||||||
Number of indemnificatory units, Yuejing Project, Youshan, Guiyang | 250 | 18 | |||||||
Number of indemnificatory units, Yunluli, Shanghai | 112 | 18 | |||||||
Number of indemnificatory units, Zhengding Wanxiang Mansion, Shijiazhuang | 106 | 18 | |||||||
Part-time employees | 736 | 26 | |||||||
Percentage of female employees | % | 34.5 | 34.05 | 34.34 | 34.6 | 35 | 35 | 7, 63 | |
Percentage of females in management | % | 28 | 22 | 24 | 27 | 63 | |||
Percentage of females in management (director above) | 23.9% | 7 | |||||||
Post level - General staff | Person | 37096 | 35861 | 37465 | 62 | ||||
Post level - Middle management | Person | 689 | 11208 | 14139 | 62 | ||||
Post level - Senior management | Person | 302 | 345 | 372 | 62 | ||||
Preservation and appreciation ratio of state-owned assets | 133.18% | 7 | |||||||
Property employees on the front line during Spring Festival | employees | 17000 | 13 | ||||||
Region - Business division | Person | 21763 | 35334 | 38761 | 62 | ||||
Region - Central China | Person | 1666 | 1167 | 1004 | 62 | ||||
Region - East China | Person | 3510 | 2247 | 2365 | 62 | ||||
Region - Headquarters | Person | 443 | 610 | 746 | 62 | ||||
Region - North China | Person | 3891 | 7777 | 4920 | 62 | ||||
Region - Northeast China | Person | 1552 | 1027 | 1243 | 62 | ||||
Region - South China | Person | 2792 | 2695 | 3325 | 62 | ||||
Region - West China | Person | 2370 | 1557 | 1712 | 62 | ||||
Return on equity | % | 16 | 16.8 | 17.7 | 18.8 | 18.4 | 7, 63 | ||
Return on total assets | % | 7.11 | 7.63 | 7.15 | 6.9 | 6.90% | 7, 63 | ||
Social insurance coverage rate | 100% | 7 | |||||||
Total assets | RMB100 million, billion RMB | 2916.7 | 3327.7 | 3821.6 | 4804.5 | 6525.4 | 762.11 | 7, 62 | |
Total employees | Person, people | 38087 | 47414 | 51976 | 7, 26, 62 | ||||
Total full-time employees | Person | 28452 | 31481 | 33524 | 38087 | 47414 | 51976 | 63 | |
Women accounted for percentage of senior executives | 31.3% | 26 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|---|---|
Employee turnover rate | % | 39.68 | 27.13 | 26.53 | 63 | |||
Employee turnover rate (development and commercial/property system) | % | 18 (development)/33 (commercial/property system) | 17.50 (development)/46 (commercial/property system) | 63 | ||||
Employee turnover rate by gender, age group and geographical region - Consolidated turnover rate | % | 26.53 | 62 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2014 | 2015 | Report Pages |
---|---|---|---|---|
General or above work injuries | Case | 3 | 63 | |
Injury rate per 1000 employees (accident frequency) | 0.12 | 0.18 | 64 |
Lost days due to work injury.
Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|---|
Economic loss rate per 1000 employees | 0.71 | 0.01 | 0.17 | 0.01 | 0.01 | 64 | |
Lost days due to injury - Lost days due to general work injury | Day | 26720.8 | 62 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|---|---|---|---|
CR Land employees involved in epidemic prevention and control | staff and employees | 50000 | 13 | ||||||
Care funding issued to employees infected with COVID-19 | RMB | 290000 | 13 | ||||||
Emergency drills | times | 5919 | 7 | ||||||
Employee physical examination rate | % | 100 | 100 | 100 | 100 | 100 | 100 | 7, 63 | |
Health examination and health record coverage for employees | % | 100 | 27 | ||||||
Increase in proportion of people participating in health campaigns over 2018 | % | 43.76 | 27 | ||||||
Inspection Score | 85.3 | 87.7 | 93.2 | 95.5 | 19 | ||||
Investment in production safety | RMB | 264148900 | 26 | ||||||
Medical eye masks/goggles provided to Central China area | masks/goggles | 1170 | 13 | ||||||
Number of city companies covered by joint prevention and control mechanism | companies | 47 | 12 | ||||||
Number of registered safety engineers | Person | 127 | 259 | 325 | 64 | ||||
Number of safety drills | 5919 | 26 | |||||||
Number of safety training sessions for partners | Personhour | 178083 | 316791 | 450868 | 64 | ||||
Safe production investment | RMB10000, million RMB | 8.5612 | 7.061044 | 11.06386 | 17.80212 | 30.08153 | 26.41489 | 7, 64 | |
Safety drills | Case | 636 | 1392 | 2977 | 3600 | 6899 | 5919 | 64 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|---|---|---|---|
Activities themed around the concept of 'loyal guard' launched | activities | 100 | 13 | ||||||
Education background - Postgraduate and above | Person | 3106 | 4003 | 4951 | 62 | ||||
Education background - Undergraduate | Person | 11077 | 14503 | 16715 | 62 | ||||
Employee engagement | % | 82 | 85 | 86 | 85 | 89 | 90 | 63 | |
Employee satisfaction | % | 84 | 87 | 88 | 88 | 91 | 63 | ||
Employee training rate | % | 86 | 91 | 91% | 7, 63 | ||||
Number of employees trained | 47290 | 27 | |||||||
Number of safety training sessions for employees | Personhour | 173045 | 267130 | 322620 | 64 | ||||
Per-capita investment in training | RMB | 815.8 | 27 | ||||||
Percentage of employees receiving safety training | % | 100 | 100 | 100 | 64 | ||||
Percentage of workforce trained | % | 91 | 27 | ||||||
Safe production training coverage rate | 100% | 26 | |||||||
The percentage of employees trained by gender - Female | % | 40 | 35 | 35 | 62 | ||||
The percentage of employees trained by gender - Male | % | 60 | 65 | 65 | 62 | ||||
The percentage of employees trained by gender - Total employees trained | Person | 38000 | 43417 | 47230 | 62 | ||||
Total R&D investment | RMB100 million | 0.031 | 0.0303 | 0.0391 | 0.3669 | 0.5589 | 63 | ||
Total employee training investment | RMB10000 | 3100 | 5574 | 3800 | 63 | ||||
Work safety training hours provided to partners | hours | 450868.18 | 27 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|---|
Average training time per employee | hours | 16.5 | 27, 28 | ||||
Hours of safe production training for employees | hours | 322620.05 | 26 | ||||
Investment in training | million RMB | 38 | 27 | ||||
The average training hours completed per employee by gender - Female | Hour | 8.1 | 15.6 | 16.5 | 62 | ||
The average training hours completed per employee by gender - Male | Hour | 10.5 | 15.6 | 16.5 | 62 | ||
Training hour per employee | hours | 16.5 | 7 | ||||
Training hours per employee | Hour | 3.76 | 6.42 | 9.55 | 15.6 | 16.5 | 63 |
Training investment per employee | RMB, RMB/person | 815.8 | 1175.7 | 815.8 | 7, 63 |
Description of measures to review employment practices to avoid child and forced labour.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
No cases of discrimination, child labor, or forced labor in CR Land employment | 100% | 26 |
Number of suppliers by geographical region.
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
CR Land's commercial contract performance rate | percent | 99.95 | 43 | |||
Number of delivered project sections | 121 | 102 | 93 | 130 | 19 | |
Number of suppliers in Central China | 750 | 43 | ||||
Number of suppliers in East China | 2939 | 43 | ||||
Number of suppliers in Headquarter | 133 | 43 | ||||
Number of suppliers in North China | 3422 | 43 | ||||
Number of suppliers in North East China | 760 | 43 | ||||
Number of suppliers in South West China | 1837 | 43 | ||||
Total suppliers by regions - Central China | Supplier | 263 | 857 | 1236 | 62 | |
Total suppliers by regions - East China | Supplier | 694 | 1706 | 2399 | 62 | |
Total suppliers by regions - Headquarters | Supplier | 133 | 62 | |||
Total suppliers by regions - North China | Supplier | 861 | 1783 | 3422 | 62 | |
Total suppliers by regions - Northeast China | Supplier | 266 | 837 | 750 | 62 | |
Total suppliers by regions - South China | Supplier | 528 | 1061 | 1837 | 62 | |
Total suppliers by regions - Total suppliers | Supplier | 2980 | 7521 | 11077 | 62 | |
Total suppliers by regions - West China | Supplier | 348 | 1277 | 760 | 62 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
CR Land's supplier social responsibility training coverage | percent | 100% | 43 | |||
Number of suppliers receiving social responsibility training | 11077 | 43 | ||||
Percentage of quality, environment, and EHS system-certified suppliers | % | 100 | 100 | 100 | 100 | 63 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|---|
Preservation and appreciation rate of state-owned assets | % | 113.5 | 117.64 | 132.52 | 133.18 | 63 | |
Suppliers reviewed in the reporting period | Supplier | 7521 | 11077 | 63 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|---|---|
CR Land commercial project customer satisfaction for commercial property tenants | % | 98.1 | 21 | |||||
CR Land commercial project customer satisfaction rate | % | 97 | 96 | 96.9 | 21 | |||
CR Land commercial project tenant satisfaction rate | % | 91 | 93 | 91 | 95 | 98.6 | 98.1 | 21 |
CR Land residential project customer loyalty rate | % | 58 | 58 | 60 | 58 | 67 | 71 | 21 |
CR Land residential project customer satisfaction rate | % | 81 | 79 | 79 | 75 | 83 | 86 | 21 |
Closure rate for complaints | 98% | 21 | ||||||
Closure rate of customer complaints about commercial projects handled nationwide by the Commercial Management Service Division | 99.6% | 20 | ||||||
Closure rate of customer complaints about residential projects | 98% | 20 | ||||||
Contracted sales | RMB100 million | 692.1 | 851.5 | 1080.4 | 1521.2 | 2106.8 | 2425 | 63 |
Customer complaint handling rate (commercial projects) | 99.60% | 7 | ||||||
Customer complaint handling rate (residential projects) | 98% | 7 | ||||||
Customer complaint handling rate commercial projects | % | 99.86 | 99.86 | 99.14 | 99.6 | 63 | ||
Customer complaint handling rate residential projects | % | 98.4 | 98.2 | 93.5 | 98 | 63 | ||
Customer complaints about commercial projects handled nationwide by the Commercial Management Service Division | 11078 | 20 | ||||||
Customer complaints about residential projects handled nationwide | 12947 | 20 | ||||||
Customer satisfaction for commercial property tenants | Point, points | 91 | 93 | 95 | 98.6 | 98.4 | 98.1 | 7, 63 |
Customer satisfaction for residential buildings | Point, points | 81 | 79 | 79 | 75 | 83 | 86 | 7, 63 |
Industry ranking | Place | 8 | 11 | 10 | 9 | 10 | 63 | |
Investment property sales | HKD100 million | 44.2 | 54.5 | 62 | 76.5 | 95.2 | 120.3 | 63 |
Number of products and service related complaints received - Total complaints | Case | 5194 | 9655 | 24025 | 62 | |||
Office customer excellent satisfaction | Point | 80 | 86 | 90 | 76 | 82 | 63 | |
Office customer satisfaction | Point | 100 | 99 | 98 | 99 | 99 | 99 | 63 |
Overall customer satisfaction | Point | 94.3 | 63 | |||||
Process inspection of residential project quality - average score | 89.1 | 19 | ||||||
Process inspection of residential project quality - compliance rate | 83.5% | 19 | ||||||
Process inspection of residential project quality - number of inspections | 414 | 19 | ||||||
Property sales area | 10000 m² | 660.1 | 675.9 | 775.9 | 954.3 | 1198.9 | 1324.8 | 63 |
Residential customer loyalty | Point | 58 | 58 | 60 | 58 | 67 | 71 | 63 |
Residential projects visited by investors | projects | 25 | 58 | |||||
Total prefabricated building area | m2 | 17444200 | 33 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Industrial designs owned | industrial designs | 36 | 58 |
Software copyrights obtained | software copyrights | 23 | 58 |
Total patents owned | patents | 63 | 58 |
Trademarks acquired including the famous MICC trademark | trademarks | 705 | 58 |
Utility models owned | utility models | 4 | 58 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Curtain wall quality inspection in commercial projects - average score | 86.3 | 19 | |
Curtain wall quality inspection in commercial projects - number of inspections | 52 | 19 | |
Delivery inspection of residential project quality - average score | 77.1 | 19 | |
Delivery inspection of residential project quality - number of inspections | 128 | 19 | |
Delivery inspection of residential project quality - score increase from 2018 | 0.5 | 19 | |
Fine decoration quality inspection in commercial projects (new inspection) | 19 | 19 | |
Fine decoration quality inspection in commercial projects (new inspection) - average score | 87.9 | 19 | |
Mechanical and electrical quality inspection in commercial projects - average commissioning quality score | 84.8 | 19 | |
Mechanical and electrical quality inspection in commercial projects - number of inspections | 37 | 19 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|---|---|
Owners' equity | RMB100 million, billion RMB | 929.3 | 1099.9 | 1245.2 | 1424.2 | 1807 | 2334.7 | 7, 62 |
Total taxes | RMB100 million, hundred million RMB | 122 | 167 | 158 | 184 | 320 | 324 | 7, 63 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Investor project inspections | inspections | 112 | 58 |
Meetings with C-Level executives | meetings | 8 | 58 |
Participants in legal training sessions | participants | 5000 | 58 |
Specialized inspections on Clean Party Buildings of subordinate units completed | 100% | 58 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2019 | Report Pages |
---|---|---|---|
Anti-corruption educational and awareness training sessions organized | sessions | 839 | 58 |
Legal training sessions organized | sessions | 224 | 58 |
Participants in anti-corruption educational and awareness training sessions | participants | 67432 | 58 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|---|---|
Commercial projects visited by investors | projects | 28 | 58 | ||||
Composite score of delivered projects | 74.8 | 77.2 | 76.6 | 77 | 19 | ||
Convenience measures in cities for epidemic prevention | projects | 38 | 13 | ||||
Large investor forums participated in | forums | 19 | 58 | ||||
Owners benefiting from property payment and disinfection services | owners | 30000 | 13 | ||||
Participants in large investor forums | participants | 692 | 58 | ||||
Resources contributed to the focus area - Charity donation | 10000 (RMB) | 358.8 | 453.1 | 1549.58 | 62 | ||
Site receptions for important shareholders and investors | receptions | 4 | 58 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
---|---|---|---|---|---|---|---|---|---|
Amount invested by Caring Fund for Basic Level Employees | million RMB | 4.9 | 28 | ||||||
Annual specific fund for poverty alleviation | RMB10000 | 114.65 | 63 | ||||||
Bottles of disinfectant provided for epidemic prevention | bottles | 3222 | 13 | ||||||
Bottles of medical alcohol provided for epidemic prevention | bottles | 2365 | 13 | ||||||
Bottles of medical hand sanitizer provided for epidemic prevention | bottles | 1170 | 13 | ||||||
Charity donations | RMB10000, million RMB | 724.7 | 194.89 | 77 | 358.8 | 453.1 | 1506549.588 | 7, 63 | |
Donations from employees for epidemic relief | donations | 13206 | 13 | ||||||
Economic contract performance rate | % | 99.97 | 99.95 | 63 | |||||
Number of ongoing/contracted indemnificatory housing projects in 2019 | projects | 37 | 18 | ||||||
Number of tenants benefiting from rent exemption during COVID-19 | tenants | 14000 | 12 | ||||||
Number of volunteers | Hour/person time | >1000 | >1000 | >1000 | >1000 | 63 | |||
Pairs of medical disposable gloves provided for epidemic prevention | pairs | 11117 | 13 | ||||||
Protective masks provided for epidemic prevention | masks | 18048 | 13 | ||||||
Rent reduction for tenants at 40 cities and 61 shopping centers | billion RMB | 1.02 | 13 | ||||||
Resources contributed to the focus area - Number of volunteers | Person | >1000 | >1000 | >1000 | 62 | ||||
Revenue | RMB100 million, billion RMB | 715.3 | 836.4 | 930.1 | 1049.1 | 1219.1 | 147.14 | 7, 62 | |
Technology R&D investment | RMB100 million, billion RMB | 0.031 | 0.03 | 0.0391 | 0.369 | 0.5589 | 7, 19 | ||
Total funds raised for epidemic relief | million RMB plus | 3 | 13 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|---|---|
Total GHG Emissions | Ton | 346666.24 | 436197.8 | 564467.18 | 497472.14 | 598732.11 | 640627.09 |
Total GHG Emissions Intensity (By Revenue) | t/RMB10000 of revenue | 0.042 | 0.055 | 0.0605 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Non-Hazardous Waste (Construction Waste) | Cubic meter | 10198587 | 12849127 | 23959428 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|---|---|
Comprehensive Energy Consumption Intensity (By Revenue) | Ton of standard coal/10000 (RMB) | 0.0346 | 0.0259 | 0.0229 | 0.0222 | 0.0217 | 0.0214 |
Diesel Fuel Consumption | Ton | 555.53 | 418.51 | 319.16 | 211.89 | 83.94 | 82.7 |
Energy Consumption Intensity (By Revenue) | Ton of standard coal/10000 RMB | 0.0096 | 0.0078 | 0.0078 | 0.0078 | 0.0071 | 0.007 |
Gasoline Consumption | Ton | 1192.92 | 863.72 | 488.9 | 302.94 | 336.94 | 250.73 |
Natural Gas Consumption | 10000 standard cubic meters | 219.63 | 509.93 | 661.02 | 543.13 | 635.48 | 705.81 |
Purchased Electricity | 10000 kWh | 33633.96 | 42991.84 | 51909.61 | 53227.1 | 59397.53 | 60572.19 |
Total Energy Consumption | 10000 tons of standard coal | 4.73 | 6.1 | 7.43 | 7.524 | 8.2331 | 8.5265 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Recycled Water Usage | m3 | 12862 | ||
Water Consumption | tons | 10583135.49 | 10580308.57 | 20633989 |
Water Consumption Intensity (By Revenue) | Ton/10000 (RMB) | 0.89 | 0.89 | 1.87 |
Water Consumption in Office | tons | 29483.46 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Investment in Energy-saving and Emission-reduction Technology Transformation | RMB10000 | 527.74 | 705.71 | 745.44 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Packaging Material Intensity (By Revenue) | Kg/10000 (RMB) | 17.45 | 18.32 | 6.22 |
Packaging Materials Consumed | Kg | 822800 | 864822 | 396000 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Total Investment in Ecological Restoration | million RMB | 1208.0658 | 1888.97 | 1904.97 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|---|---|
Number of Employees Aged 30-50 | Person | 19359 | 23629 | 28485 | |||
Number of Employees Aged Above 50 | Person | 1609 | 2214 | 2466 | |||
Number of Employees Aged Below 30 | Person | 17119 | 23571 | 21225 | |||
Number of Female Employees | Person | 13177 | 16595 | 18174 | |||
Number of Full-time Employees | Person | 28452 | 31481 | 33524 | 38087 | 47414 | 51976 |
Number of Male Employees | Person | 24910 | 30819 | 33802 | |||
Number of New Employees | Person | 10458 | 10716 | 14822 | 19669 | 27413 | 21400 |
Number of Part-time Employees | Person | 406 | 600 | 736 | |||
Number of Total Employees | Person | 28452 | 31481 | 33524 | 38087 | 47414 | 51976 |
Percentage of Female Employees | % | 34.5 | 34.05 | 34.34 | 34.6 | 35 | 35 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2014 | 2015 | 2016 | 2019 |
---|---|---|---|---|---|
Turnover Rate of Total Employees | % | 39.68 | 27.13 | 26.53 | 26.53 |
Lost days due to work injury.
Standard Indicator | Unit | 2017 |
---|---|---|
Lost Days Due to Work-related Injuries | Day | 26720.8 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|---|---|
Health Check Coverage for Employees | % | 100 | 100 | 100 | 100 | 100 | 100 |
Investment in Work Safety | RMB | 85612 | 70610.44 | 110638.6 | 178021.2 | 300815.3 | 264148900 |
Number of Production Safety Emergency Drills | Case | 636 | 1392 | 2977 | 3600 | 6899 | 5919 |
Total Hours of Safety Training for Employees | Personhour | 178083 | 316791 | 450868 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Average Spend on Training and Development per FTE | RMB | 815.8 | ||
Percentage of Employees Trained | % | 86 | 91 | 92 |
Percentage of Trained Female Employees | % | 40 | 35 | 35 |
Percentage of Trained Male Employees | % | 60 | 65 | 65 |
Total Cost of Training | RMB | 31000000 | 55740000 | 38000000 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|---|
Average Training Hours (Female) | Hour | 8.1 | 15.6 | 16.5 | ||
Average Training Hours (Male) | Hour | 10.5 | 15.6 | 16.5 | ||
Average Training Hours per Employee | Hour | 3.76 | 6.42 | 9.55 | 15.6 | 16.5 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Number of Suppliers in Central China | Supplier | 263 | 857 | 1236 |
Number of Suppliers in East China | Supplier | 694 | 1706 | 2399 |
Number of Suppliers in North China | Supplier | 861 | 1783 | 3422 |
Number of Suppliers in Northeast China | Supplier | 266 | 837 | 750 |
Number of Suppliers in South China | Supplier | 528 | 1061 | 1837 |
Number of Suppliers in West China | Supplier | 348 | 1277 | 760 |
Number of Total Suppliers | Supplier | 2980 | 7521 | 11077 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Standard Indicator | Unit | 2019 |
---|---|---|
Number of Suppliers Participated in CSR Training | 11077 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Standard Indicator | Unit | 2018 | 2019 |
---|---|---|---|
Number of Suppliers Participated in Sustainability Risk Assessment | Supplier | 7521 | 11077 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
---|---|---|---|---|---|
Complaints Handling Rate | % | 98.4 | 98.2 | 93.5 | 98 |
Number of Products and Service Related Complaints | Case | 5194 | 9655 | 24025 |
Description of practices relating to observing and protecting intellectual property rights.
Standard Indicator | Unit | 2019 |
---|---|---|
Number of Authorised Utility Model Patents | utility models | 4 |
Number of Intellectual Property Rights Obtained by the Company | IPR | 827 |
Number of Patents Held | patents | 63 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2019 |
---|---|---|
Number of Anti-corruption Training Session | sessions | 839 |
Number of Attendance for Anti-corruption Training | person-times | 67432 |
Number of People Participated in Ethical Standards and Anti-corruption Training | participants | 67432 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 |
---|---|---|---|---|---|---|---|---|
Investment in Targeted Poverty Alleviation | RMB | 1146500 | ||||||
Total Cash Donations | RMB | 15500000 | ||||||
Total Public Welfare Donations | RMB | 7247000 | 1948900 | 770000 | 3588000 | 4531000 | 150654958.8 | 3000000 |
Total Social Investment | RMB | 7247000 | 1948900 | 770000 | 3588000 | 4531000 | 4900000 | 3000000 |