2019 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
A1 NOx emissions | tonne | 108.48 | 143.05 | 74.09 | 39 |
A1 NOx emissions per unit of sales volume | g/unit | 87.79 | 95.32 | 54.42 | 39 |
A1 SO2 emissions | tonne | 21.88 | 36.32 | 9.66 | 39 |
A1 SO2 emissions per unit of sales volume | g/unit | 17.19 | 17.67 | 7.08 | 39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
A1 GHG emissions under Scope 1 | tCO2e | 138039.39 | 162914.07 | 141008.06 | 39 |
A1 GHG emissions under Scope 2 | tCO2e | 425437.47 | 457421.97 | 410098.02 | 39 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
A1 A1.3 A1C emissions per unit of sales volume | g/unit | 0.19 | 0.19 | 0.17 | 39 |
A1 Hazardous waste handled and/or disposed | kg/unit | 5.82 | 7.38 | 6.56 | 39 |
A1 Waste water disposal | tonne | 2229478 | 2239471 | 2226478 | 39 |
A1 Waste water disposal per unit of sales volume | tonne/unit | 1.61 | 1.53 | 1.63 | 39 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
A1 Recycling rate of solid waste | % | 96.32 | 97.08 | 97.06 | 39 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
A1 Reduced GHG emissions | tCO2e | -37878.2 | -18180.8 | -37878.2 | 39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Annual growth rate | % | 148 | 56.6 | 17.7 | 42 |
No. and proportion of employees by age group: 31-50 years old | person/% | 11561 (26.9) | 23185 (35.5) | 21509 (36.5) | 42 |
No. and proportion of employees by age group: Above 50 years old | person/% | 515 (1.2) | 903 (1.4) | 771 (1.3) | 42 |
No. and proportion of employees by age group: Under 30 years old | person/% | 35698 (72.0) | 41170 (63.1) | 36533 (62.1) | 42 |
No. and proportion of employees by employment category: Employees | person/% | 33043 (77.0) | 55770 (85.5) | 51532 (87.6) | 42 |
No. and proportion of employees by employment category: Interns | person/% | 9012 (21.0) | 8937 (13.7) | 6553 (11.8) | 42 |
No. and proportion of employees by employment category: Labour services | person/% | 83 (0.1) | 21 (0.0) | 11 (0.0) | 42 |
No. and proportion of employees by employment category: People retired after retirement | person/% | 68 (0.1) | 78 (0.1) | 87 (0.1) | 42 |
No. and proportion of employees by employment category: Reserved people | person/% | 773 (1.8) | 480 (0.7) | 270 (0.5) | 42 |
No. and proportion of employees by gender: Female | person/% | 5579 (13.0) | 9346 (14.3) | 9016 (15.3) | 42 |
No. and proportion of employees by gender: Male | person/% | 37335 (87.0) | 56082 (85.7) | 49797 (84.7) | 42 |
No. of employees in the highest governance body | person | 32 | 32 | 32 | 42 |
No. of ethnic minorities employees | person | 2101 | 302 | 2667 | 42 |
No. of ethnic minorities employees in the highest governance body | person | 1 | 1 | 1 | 42 |
No. of female employees in the highest governance body | person | 4 | 4 | 4 | 42 |
No. of fresh graduates hired | person | 1376 | 2661 | 1941 | 42 |
No. of local senior executives hired | person | 15 | 16 | 18 | 42 |
No. of new employees | person | 18215 | 32741 | 8757 | 42 |
No. of new employees 31-50 years old | person | 2568 | 6421 | 2663 | 43 |
No. of new employees above 50 years old | person | 37 | 92 | 47 | 43 |
No. of new employees under 30 years old | person | 15160 | 26228 | 6049 | 43 |
No. of retired employees | person | 24 | 28 | 36 | 40, 42 |
Percentage labour contract signed | % | 100 | 100 | 100 | 42 |
Percentage of employees involved in activities | % | 77 | 77.6 | 77.9 | 42 |
Percentage of social security coverage | % | 100 | 100 | 100 | 42 |
Proportion of employees in labour union | % | 100 | 100 | 100 | 42 |
Proportion of new employees 31-50 years old | % | 14.1 | 19.6 | 30.4 | 43 |
Proportion of new employees above 50 years old | % | 0.2 | 0.3 | 0.5 | 43 |
Proportion of new employees under 30 years old | % | 85.7 | 80.1 | 69.1 | 43 |
Total Asset | RMB100 million | 849.81 | 914.61 | 1079.28 | 13 |
Total no. of employees | person | 42914 | 65286 | 58813 | 40, 42 |
Total operating revenue | RMB100 million | 927.61 | 1065.95 | 974.01 | 13 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
No. and proportion of employees turnover 31-50 years old | person | 1036 | 1534 | 4279 | 43 |
No. and proportion of employees turnover above 50 years old | person | 43 | 44 | 91 | 43 |
No. and proportion of employees turnover female | person | 482 | 778 | 1654 | 43 |
No. and proportion of employees turnover male | person | 6790 | 10940 | 12358 | 43 |
No. and proportion of employees turnover under 30 years old | person | 6112 | 10040 | 5952 | 43 |
No. of employee's turnover | person | 7911 | 11598 | 13972 | 42 |
Proportion of employees turnover 31-50 years old | % | 14.4 | 13.2 | 31.3 | 43 |
Proportion of employees turnover above 50 years old | % | 0.6 | 0.4 | 0.7 | 43 |
Proportion of employees turnover female | % | 6.7 | 6.7 | 11.6 | 43 |
Proportion of employees turnover male | % | 93.3 | 93.3 | 88.4 | 43 |
Proportion of employees turnover under 30 years old | % | 36 | 68.4 | 68 | 43 |
Rates of absenteeism | ‰ | 0.028 | 0.025 | 0.044 | 43 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Accident rates of light injuries | ‰ | 0.31 | 0.22 | 0.2 | 43 |
Accident rates of severe injuries | ‰ | 0.08 | 0.042 | 0.02 | 43 |
B2.1 Accident rates of light injuries | 0.31 | 0.22 | 0.2 | 41 | |
B2.1 Accident rates of severe injuries | 0.042 | 41 | |||
B2.1 No. of accidents | number | 19 | 19 | 13 | 41 |
B2.1 Rates of absenteeism | % | 0.23 | 0.65 | 0.44 | 41 |
B2.1 Rates of work-related injuries | % | 0.39 | 0.27 | 0.22 | 41 |
No. of accidents | number | 19 | 19 | 19 | 43 |
Rates of work-related injuries | ‰ | 0.39 | 0.27 | 0.22 | 43 |
Lost days due to work injury.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
B2.1 Lost working days caused by work-related injuries | Day | 309 | 454 | 336 | 41 |
B2.2 Financial loss caused by accidents | 10 thousand RMB | 29.5 | 28.1 | 11.6 | 41 |
Financial loss caused by accidents | RMB10 thousand | 29.5 | 29.1 | 23 | 43 |
Reduced working days caused by work-related injuries | days | 309 | 454 | 374 | 43 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Malfunction rate per thousand (12MS) | ‰ | 48 | 31 | 28 | 42 |
Percentage of health and medical records completed | % | 100 | 100 | 100 | 42 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
B3.1 No. of training sessions | session | 17356 | 23415 | 22076 | 41 |
B3.1 Percentage of employees trained | % | 100 | 100 | 100 | 41 |
B3.1 Percentage of training employees by category - Middle management | % | 100 | 100 | 100 | 41 |
B3.1 Percentage of training employees by category - Ordinary employees | % | 100 | 100 | 100 | 41 |
B3.1 Percentage of training employees by category - Senior management | % | 100 | 100 | 100 | 41 |
B3.1 Total hours in training sessions | hours | 3572531 | 5258149 | 4454023 | 41 |
No. of team-building activities for employees | time | 219 | 233 | 221 | 42 |
No. of training sessions | session | 17748 | 25618 | 22446 | 43 |
Percentage of employees accepting assessment of performance and professional development at regular intervals | % | 100 | 100 | 100 | 42 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Average training hours per employee by employee category Middle management | hours/person | 63.4 | 82 | 63.6 | 43 |
Average training hours per employee by employee category Ordinary management | hours/person | 62.1 | 81.5 | 62.8 | 43 |
Average training hours per employee by employee category Senior management | hours/person | 59.3 | 79 | 59.8 | 43 |
Average training hours per employee by gender Female | hours/person | 69.6 | 80.6 | 70.4 | 43 |
Average training hours per employee by gender Male | hours/person | 67.3 | 81.7 | 69.8 | 43 |
Average training hours per employee by job function Administration | hours/person | 64 | 79 | 63.8 | 43 |
Average training hours per employee by job function Operation | hours/person | 65 | 81.6 | 65.7 | 43 |
Average training hours per employee by job function Research | hours/person | 78 | 83 | 79.3 | 43 |
Average training hours per employee by job function Technology | hours/person | 59 | 80 | 60.2 | 43 |
B3.1 Average training hours per employee | hours/person | 91.6 | 75.3 | 69.8 | 41 |
B3.2 Average training hours per employee by employee type - Middle management | hours/person | 81 | 75.5 | 63.5 | 41 |
B3.2 Average training hours per employee by employee type - Ordinary employees | hours/person | 79 | 75 | 69.6 | 41 |
B3.2 Average training hours per employee by employee type - Senior management | hours/person | 83 | 76 | 59.8 | 41 |
B3.2 Average training hours per employee by gender - Female | hours/person | 73.1 | 74.5 | 70.4 | 41 |
B3.2 Average training hours per employee by gender - Male | hours/person | 79.3 | 75.5 | 69.6 | 41 |
B3.2 Average training hours per employee by job function - Administration | hours/person | 72 | 75.3 | 63.8 | 41 |
B3.2 Average training hours per employee by job function - Operation | hours/person | 63.3 | 75 | 65.5 | 41 |
B3.2 Average training hours per employee by job function - Research | hours/person | 86 | 76 | 73.3 | 41 |
B3.2 Average training hours per employee by job function - Technology | hours/person | 76 | 75.8 | 62.1 | 41 |
Percentage of training employees | % | 100 | 100 | 100 | 43 |
Percentage of training employees Middle management | % | 100 | 100 | 100 | 43 |
Percentage of training employees Ordinary management | % | 100 | 100 | 100 | 43 |
Percentage of training employees Senior management | % | 100 | 100 | 100 | 43 |
Total hours of team-building activities for employees | hours | 1192 | 1278 | 1283 | 42 |
Total hours of training sessions organised | hours | 5691296 | 5727332 | 5155060 | 43 |
Description of measures to review employment practices to avoid child and forced labour.
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
GRI 408 Child Labour 2016 - Operations and suppliers at significant risk for incidents of child labour | N/A | 51 | ||||
GRI 409 Forced or Compulsory Labour 2016 - Operations and suppliers at significant risk for incidents of forced or compulsory labour | N/A | 51 | ||||
GRI 410 Security Practices 2016 - Management approach disclosure | 47 | 51 | ||||
GRI 410 Security Practices 2016 - Security personnel trained in human rights policies or procedures | 47 | 51 | ||||
GRI 411 Rights of Indigenous Peoples 2016 - Incidents of violations involving rights of indigenous peoples | N/A | 51 | ||||
GRI 412 Human Rights Assessment 2016 - Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening | 46 | 51 | ||||
No. of labour disputes complaints | number | 25 | 27 | 22 | 42 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2016 | Report Pages |
---|---|---|---|
GRI 414 Supplier Social Assessment 2016 - New suppliers that were screened using social criteria | 56 | 51 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2016 | Report Pages |
---|---|---|---|
GRI 414 Supplier Social Assessment 2016 - Negative social impacts in the supply chain and actions taken | N/A | 51 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
GRI 416 Customer Health and Safety 2016 - Incidents of non-compliance concerning the health and safety impacts of products and services | N/A | 51 | ||||
GRI 417 Marketing and Labelling 2016 - Incidents of non-compliance concerning marketing communications | N/A | 51 | ||||
GRI 417 Marketing and Labelling 2016 - Incidents of non-compliance concerning product and service information and labelling | N/A | 51 | ||||
Recall times | time | 1 | 1 | 1 | 42 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
Proportion of complaints processed | % | 100 | 100 | 100 | 42 |
Total no. of complaints processed | case | 27846 | 29545 | 31501 | 42 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|
IQS | % | 113 | 115 | 103 | 42 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2016 | Report Pages |
---|---|---|---|
GRI 418 Customer Privacy 2016 - Substantiated complaints concerning breaches of customer privacy and losses of customer data | N/A | 51 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2016 | Report Pages |
---|---|---|---|
GRI 419 Socioeconomic Compliance 2016 - Non-compliance with laws and regulations in the social and economic area | N/A | 51 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
Corporate income tax | RMB100 million | 20.39 | 22.85 | 13.75 | 13 | |
GRI 415 Public Policy 2016 - Political contributions | N/A | 51 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
---|---|---|---|---|---|---|
GRI 413 Local Communities 2016 - Operations with significant actual and potential negative impacts on local communities | N/A | 51 | ||||
No. of club activities organised | time | 121 | 854 | 644 | 42 | |
No. of club membership | person | 1260621 | 2003569 | 2358608 | 42 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
NOâ‚“ Emissions | tonne | 108.48 | 143.05 | 74.09 |
SOâ‚“ Emissions | tonne | 21.88 | 36.32 | 9.66 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 138039.39 | 162914.07 | 141008.06 |
Indirect Energy Emissions (Scope 2) | tCO2e | 425437.47 | 457421.97 | 410098.02 |
Total GHG Emissions | tCO2e | 563476.86 | 620336.04 | 551106.08 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Total Hazardous Waste Intensity (By Unit Product) | kg/unit | 5.82 | 7.38 | 6.56 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Recycling Rate of Non-Hazardous Waste | % | 96.32 | 97.08 | 97.06 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
GHG Emissions Reduction Compared to Last Year | tCO2e | -37878.2 | -18180.8 | -37878.2 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2017 |
---|---|---|
Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit |
---|---|
Percentage of Renewable Energy Consumption | % |
Total Direct Energy Consumption | tonne of standard coal |
Total Indirect Energy Consumption | tonne of standard coal |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit |
---|---|
Recycled Water Percentage | % |
Recycled Water Usage | |
Total Wastewater Discharge | |
Total Water Withdrawal | |
Wastewater Discharge Intensity | tonne |
Water Consumption | tonne |
Water Withdrawal Intensity | tonne/unit |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit |
---|---|
Energy Consumption Reduction Compared to Last Year | |
Energy Consumption Reduction Percentage Compared to Last Year | % |
Investment in Energy-saving and Emission-reduction Technology Transformation | RMB10 thousand |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit |
---|---|
Packaging Material Intensity (By Batch Product) | tonne/10 thousand units |
Packaging Material Intensity (By Unit Product) | kg/unit |
Packaging Materials Consumed | tonne |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Standard Indicator | Unit |
---|---|
Total Investment in Ecological Restoration | RMB10 thousand |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
Standard Indicator | Unit |
---|---|
Investment in Climate Change Management |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Number of Employees Aged 30-50 | person | 11561 | 23185 | 21509 |
Number of Employees Aged Above 50 | person | 515 | 903 | 771 |
Number of Employees Aged Below 30 | person | 35698 | 41170 | 36533 |
Number of Female Employees | person | 5579 | 9346 | 9016 |
Number of Interns | person | 9012 | 8937 | 6553 |
Number of Male Employees | person | 37335 | 56082 | 49797 |
Number of New Employees | person | 18215 | 32741 | 8757 |
Number of New Employees (Above 50) | person | 37 | 92 | 47 |
Number of New Employees (Aged 30-50) | person | 2568 | 6421 | 2663 |
Number of New Employees (Aged Below 30) | person | 15160 | 26228 | 6049 |
Number of Total Employees | person | 42914 | 65286 | 58813 |
Percentage of Employees Aged 30-50 | % | 26.9 | 35.5 | 36.5 |
Percentage of Employees Aged Above 50 | % | 1.2 | 1.4 | 1.3 |
Percentage of Employees Aged Below 30 | % | 72 | 63.1 | 62.1 |
Percentage of Female Employees | % | 13 | 14.3 | 15.3 |
Percentage of Interns | % | 21 | 13.7 | 11.8 |
Percentage of Male Employees | % | 87 | 85.7 | 84.7 |
Percentage of New Employees (Above 50) | % | 0.2 | 0.3 | 0.5 |
Percentage of New Employees (Aged 30-50) | % | 14.1 | 19.6 | 30.4 |
Percentage of New Employees (Aged Below 30) | % | 85.7 | 80.1 | 69.1 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 14.4 | 13.2 | 31.3 |
Turnover Rate of Employees Aged Above 50 | % | 0.6 | 0.4 | 0.7 |
Turnover Rate of Employees Aged Below 30 | % | 36 | 68.4 | 68 |
Turnover Rate of Female Employees | % | 6.7 | 6.7 | 11.6 |
Turnover Rate of Male Employees | % | 93.3 | 93.3 | 88.4 |
Lost days due to work injury.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Lost Days Due to Work-related Injuries | Day | 309 | 454 | 336 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Health Check Coverage for Employees | % | 100 | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Percentage of Employees Trained | % | 100 | 100 | 100 |
Percentage of Trained General Employees | % | 100 | 100 | 100 |
Percentage of Trained Middle Management | % | 100 | 100 | 100 |
Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Average Training Hours (Administrative Employees) | hours/person | 72 | 75.3 | 63.8 |
Average Training Hours (Female) | hours/person | 73.1 | 74.5 | 70.4 |
Average Training Hours (General Staff) | hours/person | 79 | 75 | 69.6 |
Average Training Hours (Male) | hours/person | 73.1 | 75.5 | 69.6 |
Average Training Hours (Middle Management) | hours/person | 81 | 75.5 | 63.5 |
Average Training Hours (Operational Employees) | hours/person | 63.3 | 75 | 65.5 |
Average Training Hours (R&D Personnel Employees) | hours/person | 86 | 76 | 73.3 |
Average Training Hours (Senior Management) | hours/person | 83 | 76 | 59.8 |
Average Training Hours (Technical Employees) | hours/person | 76 | 75.8 | 62.1 |
Average Training Hours per Employee | hours/person | 91.6 | 75.3 | 69.8 |
Total Training Hours | hours | 5691296 | 5727332 | 5155060 |
Number of suppliers by geographical region.
Standard Indicator | Unit |
---|---|
Proportion of Spending on Local Suppliers | % |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Standard Indicator | Unit | 2016 |
---|---|---|
Number of Suppliers Participated in Sustainability Risk Assessment | 55 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Number of Recalled Products for Safety and Health Reasons | time | 1 | 1 | 1 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2017 | 2018 | 2019 |
---|---|---|---|---|
Complaint Growth Rate | % | 6.1 | 6.6 | |
Complaints Handling Rate | % | 100 | 100 | 100 |
Number of Complaints Dealt with | case | 27846 | 29545 | 31501 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Standard Indicator | Unit | 2016 |
---|---|---|
Number of Customer Privacy Leakage Incident | None | |
Number of Customer Privacy Related Complaints | None |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Standard Indicator | Unit |
---|---|
Number of Confirmed Incidents of Corruption |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit |
---|---|
Number of People Participated in Ethical Standards and Anti-corruption Training |