Environmental, Social and Governance Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Emissions - Nitrogen oxides (NOx) | Daily average in kg (kg per million MJ of town gas) | 292 | 314 | 311 | 317 | 308 | 51 |
| Emissions - Sulphur oxides (SOx) | Daily average in kg (kg per million MJ of town gas) | 1.3 | 1.4 | 1.9 | 1.4 | 1 | 51 |
| Nitrogen oxides (NOx) emissions | Tonnes | 149.8 | 123.7 | 223.7 | 296.1 | 52 | |
| Respirable suspended particulates (PM10) emissions | Tonnes | 0.27 | 0.31 | 2.35 | 2.99 | 52 | |
| Sulphur dioxides (SO2) emissions | Tonnes | 89.9 | 392.9 | 422 | 52 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2005 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Carbon Emissions Per Unit of Town Gas in Hong Kong | kgCO2e/kWh | 0.767 | 0.597 | 0.537 | 29 | ||||
| Carbon intensity of gas production (Hong Kong) | kg CO2e/unit of town gas | 0.597 | 5 | ||||||
| Emissions - Carbon dioxide (CO2) | Daily average in metric tonnes (Metric tonnes per million MJ of town gas) | 898 | 907 | 915 | 928 | 912 | 51 | ||
| Emissions - Greenhouse gases (GHGs) (gas production) | Tonnes CO2e | 326561 | 333841 | 329740 | 347489 | 357060 | 51 | ||
| Greenhouse gases (GHGs) emissions | Tonnes CO2e | 1276000 | 1233000 | 1245000 | 1262000 | 1439000 | 52 | ||
| Group GHG Emissions Scope 1 | tCO2e | 898000 | 834000 | 822000 | 807000 | 843000 | 29 | ||
| Group GHG Emissions Scope 2 | tCO2e | 378000 | 399000 | 423000 | 455000 | 596000 | 29 | ||
| Vehicle fleet - Diesel | Litre | 9420 | 10172 | 11316 | 11429 | 12017 | 51 | ||
| Vehicle fleet - Unleaded petrol | Litre | 15662 | 14518 | 12679 | 11500 | 10231 | 51 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Hazardous waste (Liquid) | Litres | 28025 | 42857 | 39131 | 46192 | 52 | |
| Hazardous waste (Solid) | Tonnes | 1134 | 1026 | 1125 | 1099 | 52 | |
| Metal recovered through Used Gas Appliance Recycling Programme | tonnes | >1600 | 5 | ||||
| Waste Management - Hazardous waste - Chemical waste generated | Daily average in kg (kg per million MJ of town gas) | 49 | 167 | 193 | 38 | 28 | 51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Non-hazardous waste (Liquid) | Litres | 65677 | 69999 | 54912 | 50427 | 52 | |
| Non-hazardous waste (Solid) | Tonnes | 220180 | 202047 | 215425 | 239050 | 52 | |
| Volume and disposal of formation or produced water (Hong Kong operation) | did not involve formation or produced water | 55 | |||||
| Waste Management - Non-hazardous waste landfilled | Tonnes | 123.6 | 150.4 | 176.9 | 173.2 | 179.4 | 51 |
| Waste Management - Non-hazardous waste recycled | Tonnes | 210 | 125.7 | 199.4 | 236.3 | 179.5 | 51 |
| Waste Management - Polyethylene (PE) pipes recycled | Tonnes | 23.6 | 30.9 | 24.8 | 25.8 | 22.5 | 51 |
| Waste Management - Scrap metal recycled – from construction and maintenance of plant and pipelines | Tonnes | 77 | 34 | 92 | 153 | 82 | 51 |
| Waste Management - Scrap metal recycled – from used gas appliances | Tonnes | 1265 | 1218 | 1803 | 1785 | 1678 | 51 |
| Waste Management - Spent catalyst collected for metal recovery | Tonnes | 11.7 | 18.5 | 11.4 | 9.1 | 27.4 | 51 |
| Waste Management - Spent lube oil recycled | Tonnes | 13.2 | 45.6 | 44.8 | 3.4 | 5.4 | 51 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Carbon intensity of gas production (Hong Kong) - change compared with 2005 baseline | % | -22 | 5 | ||||
| Waste Management - Gas appliances polyfoam packaging materials avoided | Tonnes | 1.56 | 1.56 | 1.46 | 1.5 | 1.38 | 51 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| 1st food waste processing and utilisation project at Suzhou Industrial Park | project | 1 | 5 |
| Amount of drilling waste (drill mud and cuttings) and strategies for treatment and disposal (Hong Kong operation) | did not involve drilling waste | 55 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Diesel consumption | GJ | 82204 | 71848 | 79479 | 101709 | 52 | |
| Electricity consumption | GJ | 1567187 | 1600186 | 2155279 | 6296724 | 52 | |
| Energy Consumption - Gas production process - Diesel | GJ | 1452 | 1365 | 1373 | 1480 | 1537 | 51 |
| Energy Consumption - Gas production process - Electricity | GJ | 145797 | 152301 | 137140 | 148134 | 164242 | 51 |
| Energy Consumption - Gas production process - Naphtha | GJ | 598935 | 616538 | 628760 | 671808 | 671204 | 51 |
| Energy Consumption - Gas production process - Natural gas | GJ | 4934095 | 5069673 | 5033398 | 5287475 | 5383668 | 51 |
| Energy Consumption - Gas production process - Synthetic natural gas and landfill gas | GJ | 550926 | 481963 | 584186 | 325950 | 42038 | 51 |
| Energy Consumption - Gas production process - Town gas | GJ | 156196 | 168086 | 160011 | 172617 | 172701 | 51 |
| Energy Consumption - Towngas headquarters - Electricity | GJ | 21277 | 21383 | 20921 | 20350 | 20252 | 51 |
| Energy Consumption - Towngas headquarters - Town gas | GJ | 1477 | 2217 | 2020 | 2104 | 2258 | 51 |
| HVO sold to Europe | tonnes | 24000 | 5 | ||||
| Natural gas consumption | GJ | 465110 | 324522 | 820536 | 396348 | 52 | |
| Other energy consumption | GJ | 9737581 | 1904091 | 5951164 | 10590595 | 52 | |
| Unleaded petrol consumption | GJ | 68400 | 74936 | 103980 | 105700 | 52 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Wastewater discharged to sewage | m³ | 2088830 | 1847850 | 1090574 | 1355985 | 52 | |
| Water Consumption/Discharge - Total wastewater discharged | Daily average in m3 (m3 per million MJ of town gas) | 287 | 321 | 319 | 308 | 306 | 51 |
| Water Consumption/Discharge - Treated wastewater discharged to marine water bodies | Daily average in m3 | 47 | 79 | 62 | 52 | 45 | 51 |
| Water Consumption/Discharge - Wastewater discharged to sewage | Daily average in m3 | 239 | 241 | 258 | 257 | 261 | 51 |
| Water Consumption/Discharge - Water consumption | m3 | 1091897 | 1162611 | 1094363 | 988981 | 995239 | 51 |
| Water consumption | m³ | 3731565 | 4078327 | 4204432 | 4827700 | 52 | |
| Water sales (Mainland China) | Million tonnes | 433 | 455 | 467 | 610 | 926 | 50 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Capital expenditure | HK$ million | 6356 | 6527 | 6141 | 6746 | 7053 | 50 |
| Naphtha saved in gas production plants | GJ | 14824 | 29 | ||||
| Town gas saved in gas production plants | GJ | 27215 | 29 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Packaging Material Used - Carton | Tonnes | 866 | 882 | 889 | 942 | 946 | 51 |
| Packaging Material Used - Plastic | Tonnes | 1 | 0.9 | 0.7 | 0.7 | 0.85 | 51 |
| Packaging Material Used - Wood | Tonnes | 25 | 29 | 18 | 19.8 | 17.7 | 51 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Gas incidents reported by the public per 10 km of gas pipes (Hong Kong) - change in last five years | % | -24 | 5 |
| Post-issuance stage certification under HKQAA Green Finance Certification Scheme | Obtained | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| All Hong Kong staff - Full-time | Number | 2380 | 2392 | 2388 | 2418 | 2474 | 50 |
| All Hong Kong staff - Part-time | Number | 110 | 116 | 94 | 112 | 118 | 50 |
| All Hong Kong staff by age group - 26-35 | Number | 369 | 372 | 395 | 400 | 444 | 50 |
| All Hong Kong staff by age group - 36-45 | Number | 491 | 487 | 475 | 496 | 486 | 50 |
| All Hong Kong staff by age group - 46-55 | Number | 940 | 909 | 861 | 823 | 787 | 50 |
| All Hong Kong staff by age group - >56 | Number | 446 | 498 | 534 | 575 | 618 | 50 |
| All Hong Kong staff by age group - ≤25 | Number | 118 | 126 | 123 | 124 | 139 | 50 |
| All Hong Kong staff by employee category - General staff | Number | 1321 | 1322 | 1309 | 1278 | 1284 | 50 |
| All Hong Kong staff by employee category - Middle management | Number | 820 | 831 | 843 | 889 | 925 | 50 |
| All Hong Kong staff by employee category - Senior management | Number | 239 | 239 | 236 | 251 | 265 | 50 |
| All Hong Kong staff by gender - Female | Number | 498 | 505 | 511 | 510 | 531 | 50 |
| All Hong Kong staff by gender - Male | Number | 1882 | 1887 | 1877 | 1908 | 1943 | 50 |
| Employees aged 26-35 | Number | 16468 | 16527 | 16733 | 16574 | 52 | |
| Employees aged 36-45 | Number | 13964 | 12489 | 13024 | 15151 | 52 | |
| Employees aged 46-55 | Number | 9961 | 10124 | 11572 | 12225 | 52 | |
| Employees aged <25 | Number | 4656 | 4114 | 4065 | 3989 | 52 | |
| Employees aged >56 | Number | 1740 | 1744 | 2084 | 2403 | 52 | |
| Female employees | Number | 14844 | 15372 | 16147 | 16283 | 52 | |
| Full-time employees | Number | 46789 | 46758 | 49478 | 50342 | 52 | |
| General staff employees | Number | 41375 | 41281 | 43402 | 43589 | 52 | |
| Male employees | Number | 31945 | 31386 | 33331 | 34069 | 52 | |
| Manpower costs | HK$ million | 2844 | 2955 | 3035 | 3295 | 4385 | 50 |
| Middle management employees | Number | 4485 | 4506 | 5074 | 5750 | 52 | |
| New Recruitment - Total | Number | 203 | 200 | 198 | 270 | 250 | 50 |
| New Recruitment by age group - 26-35 | Number | 69 | 66 | 74 | 95 | 102 | 50 |
| New Recruitment by age group - 36-45 | Number | 36 | 39 | 42 | 79 | 52 | 50 |
| New Recruitment by age group - 46-55 | Number | 21 | 22 | 15 | 33 | 27 | 50 |
| New Recruitment by age group - >56 | Number | 34 | 17 | 14 | 19 | 18 | 50 |
| New Recruitment by age group - ≤25 | Number | 64 | 54 | 44 | 61 | 55 | 50 |
| New Recruitment by gender - Female | Number | 58 | 56 | 50 | 76 | 77 | 50 |
| New Recruitment by gender - Male | Number | 145 | 144 | 148 | 194 | 173 | 50 |
| New recruitment - Total | Number | N/A | 1853 | 1196 | 3558 | 2736 | 53 |
| New recruitment by age group - 26-35 | Number | N/A | 766 | 513 | 1743 | 1201 | 53 |
| New recruitment by age group - 36-45 | Number | N/A | 465 | 285 | 487 | 590 | 53 |
| New recruitment by age group - 46-55 | Number | N/A | 260 | 155 | 121 | 152 | 53 |
| New recruitment by age group - >56 | Number | N/A | 42 | 27 | 21 | 27 | 53 |
| New recruitment by age group - ≤25 | Number | N/A | 320 | 216 | 1186 | 766 | 53 |
| New recruitment by gender - Female | Number | N/A | 501 | 286 | 1140 | 872 | 53 |
| New recruitment by gender - Male | Number | N/A | 1352 | 910 | 2418 | 1864 | 53 |
| Number of employees (Hong Kong) | 2474 | 5 | |||||
| Number of employees (outside Hong Kong) | 50352 | 5 | |||||
| Number of sites that have been decommissioned and sites that are in the process of being decommissioned, Hong Kong operation | did not involve such sites | 56 | |||||
| Part-time employees | Number | 14 | 14 | 11 | 10 | 52 | |
| Ratio of male to female – General staff | Ratio | 4.3:1 | 4.3:1 | 4.4:1 | 4.5:1 | 4.3:1 | 50 |
| Ratio of male to female – Middle management | Ratio | 3.3:1 | 3.2:1 | 3.0:1 | 3.0:1 | 3.1:1 | 50 |
| Ratio of male to female – Senior management | Ratio | 3.2:1 | 3.4:1 | 3.4:1 | 3.4:1 | 3.4:1 | 50 |
| Ratio of standard entry level wage by gender compared to local minimum wage | all standard entry level wages fulfilled the regulatory requirement | 54 | |||||
| Senior management employees | Number | 929 | 971 | 1002 | 1003 | 52 | |
| Total Headcount (Hong Kong gas business) | Number | 1999 | 2019 | 2022 | 2052 | 2096 | 50 |
| Total Headcount - Employees | Number | 45292 | 46083 | 46772 | 49489 | 50352 | 52 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average turnover | % | N/A | 2.3 | 4.1 | 4.1 | 2.8 | 53 |
| Average turnover of workforce (Hong Kong gas business) | % | 4.8 | 5.8 | 5.7 | 6.8 | 5.7 | 50 |
| Average turnover of workforce (all Hong Kong staff) | % | 5.8 | 6.7 | 6.4 | 8.7 | 5.7 | 50 |
| Turnover rate by age group - 26-35 | % | N/A | 2.7 | 6.4 | 7.2 | 13.6 | 50, 53 |
| Turnover rate by age group - 36-45 | % | N/A | 1.9 | 2.6 | 2 | 7.5 | 50, 53 |
| Turnover rate by age group - 46-55 | % | 2.4 | 1.7 | 2.3 | 4.4 | 2.5 | 50, 53 |
| Turnover rate by age group - >56 | % | 2.2 | 1.8 | 3.5 | 2.6 | 1.3 | 50, 53 |
| Turnover rate by age group - ≤25 | % | N/A | 3.5 | 19.3 | 7.7 | 12.2 | 50, 53 |
| Turnover rate by gender - Female | % | 9.4 | 1.9 | 9.3 | 15.1 | 9.8 | 50, 53 |
| Turnover rate by gender - Male | % | N/A | 2.5 | 5.6 | 7 | 4.6 | 50, 53 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Accident frequency rate (Contractors, Hong Kong) | Number of accidents per 100000 man-hours | N/A | N/A | 0.3 | 0.22 | 0.14 | 50 |
| Accident frequency rate (Employees, Hong Kong) | Number of accidents per 100000 man-hours | 0.29 | 0.19 | 0.15 | 0.15 | 0.18 | 50 |
| Accident frequency rate (Hong Kong) - Contractors | accidents per 100000 man-hours | 0.14 | 5 | ||||
| Accident frequency rate (Hong Kong) - Employees | accidents per 100000 man-hours | 0.18 | 5 | ||||
| Accident incidence rate (Employees, Hong Kong) | Number of reportable accidents per 1000 employees | 5.3 | 4.1 | 3.4 | 2.4 | 3.1 | 50 |
| Accidents – all industrial injuries (Employees, Hong Kong) | Number | 19 | 13 | 13 | 10 | 12 | 50 |
| Fatal accidents (Contractors, Hong Kong) | Number | N/A | N/A | 50 | |||
| Fatal accidents (Outside Hong Kong) | Number | 2 | 2 | 52 | |||
| Reportable accidents (Contractors, Hong Kong) | Number | N/A | N/A | 12 | 9 | 6 | 50 |
| Reportable accidents (Employees, Hong Kong) | Number | 15 | 12 | 10 | 7 | 9 | 50 |
| Serious gas-related accidents (mainland China) - change in last five years | % | -43 | 5 | ||||
| Serious occupational-related incidents (Outside Hong Kong) | Number | 14 | 13 | 8 | 52 | ||
| Traffic accident injury rate (Employees, Hong Kong) | Number of traffic accidents injuries per 100 vehicles | 1.68 | 3.36 | 2.31 | 2.31 | 1.05 | 50 |
Lost days due to work injury.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Industrial injury man-days lost (Employees, Hong Kong) | Number of man-days | 596 | 576 | 496 | 201 | 244 | 50 |
| Industrial injury man-days lost (Outside Hong Kong) | Number | 1676 | 3654 | 2153 | 1667 | 1265 | 52 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| ISO 45001 certification for Towngas | Achieved | 5 | |||||
| Process safety management audits conducted at CEO's operating chemical plants in the mainland | All | 5 | |||||
| Safety training attendance (Outside Hong Kong) | Number | 904211 | 906691 | 979628 | 836813 | 864759 | 52 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Percentage of Staff Who Underwent Performance and Career Reviews - By employee category - General staff | % | 83.6 | 81.9 | 80.2 | 79.4 | 78.7 | 51 |
| Percentage of Staff Who Underwent Performance and Career Reviews - By employee category - Middle management | % | 90.1 | 92.4 | 88.2 | 89.8 | 89.4 | 51 |
| Percentage of Staff Who Underwent Performance and Career Reviews - By employee category - Senior management | % | 82.8 | 82 | 85.2 | 80.5 | 79.6 | 51 |
| Percentage of Staff Who Underwent Performance and Career Reviews - By gender - Female | % | 74.5 | 79.8 | 80.8 | 79 | 78.9 | 51 |
| Percentage of Staff Who Underwent Performance and Career Reviews - By gender - Male | % | 88.8 | 87.1 | 86.4 | 84.5 | 83.9 | 51 |
| Percentage of Staff Who Underwent Performance and Career Reviews - Total | % | 85.8 | 85.6 | 85.4 | 83.4 | 82.8 | 51 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average training hours per employee (Hong Kong) | hours | 22.4 | 5 | ||||
| Training Hours - Average (per employee) | Hours | 8 | 6.6 | 10.5 | 28.6 | 22.4 | 51 |
| Training Hours - Total | Hours | 19069 | 15753 | 27907 | 82996 | 65679 | 51 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Town gas sales (Hong Kong) | Million MJ | 28404 | 28814 | 29049 | 29550 | 28712 | 50 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| 1st public utility in Hong Kong to complete ISO 20400 Sustainable Procurement Assessment | utility | 1 | 5 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Supply reliability rate (Hong Kong) | % | 99.99 | 5 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer-related emergency reports (Hong Kong) - change in last five years | % | -37 | 5 | ||||
| Gas sales (Mainland China) | Billion m³ | 15.5 | 17.1 | 19.5 | 23 | 25.6 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer accounts for city-gas business (mainland China) | million | 29.78 | 5 | ||||
| Customer accounts for town gas business (Hong Kong) | million | 1.93 | 5 | ||||
| Customer accounts for water business (mainland China) | million | 2.38 | 5 | ||||
| Customer complaints (number of cases) | Number | 6360 | 6474 | 5637 | 5912 | 5924 | 52 |
| Customer compliments (number of cases) | Number | 6 | 12 | 8 | 12 | 7 | 52 |
| Customer compliments received (Hong Kong) | 5924 | 5 | |||||
| Customers (City-gas business) | Million | 20.9 | 23.1 | 25.4 | 27.5 | 29.8 | 50 |
| Customers (Hong Kong gas business) | Million | 1.84 | 1.86 | 1.88 | 1.91 | 1.93 | 50 |
| Customers (Water business) | Million | 1.12 | 1.19 | 1.24 | 2.24 | 2.38 | 50 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Training Hours - Anti-corruption | Hours | 300 | 200 | 188.7 | 661.5 | 4649.2 | 51 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Employees participating in voluntary services | Number | 859 | 830 | 852 | 909 | 799 | 52 |
| Employees participating in voluntary services (Mainland utility business) | Number | 8341 | 9016 | 8013 | 11154 | 11487 | 53 |
| Number of projects outside of Hong Kong | 266 | 5 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|---|
| Beneficiaries | Number | 487057 | 488755 | 655876 | 709766 | 593131 | 52 |
| Charitable donations made by the Group | HK$ million | 7.1 | 7.1 | 5.1 | 4.8 | 7.2 | 52 |
| Revenue | HK$ million, million HKD | 29591 | 28557 | 32477 | 39073 | 40628 | 5, 50 |
| Taxation | HK$ million | 1727 | 1576 | 1576 | 1908 | 2290 | 50 |
| Voluntary service hours (Mainland utility business) | Hours | 82820 | 93701 | 135154 | 238000 | 264440 | 53 |
| Voluntary service hours (including employees and customers) | Number | 75369 | 75588 | 86455 | 91628 | 87557 | 52 |
| Volunteer service hours (Hong Kong employees and customers) | hours | 87557 | 5 | ||||
| Volunteer service hours (mainland utility employees) | hours | 264440 | 5 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| NOâ‚“ Emissions | tonnes | 149.8 | 123.7 | 223.7 | 296.1 |
| PM10 Emissions | tonnes | 0.27 | 0.31 | 2.35 | 2.99 |
| SOâ‚“ Emissions | tonnes | 89.9 | 392.9 | 422 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2005 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 |
|---|---|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 898000 | 834000 | 822000 | 807000 | 843000 | ||
| Indirect Energy Emissions (Scope 2) | tCO2e | 378000 | 399000 | 423000 | 455000 | 596000 | ||
| Total GHG Emissions | tonnes CO2e | 1276000 | 1233000 | 1245000 | 1262000 | 1439000 | ||
| Total GHG Emissions Intensity (By Energy) | kgCO2e/kWh | 0.767 | 0.597 | 0.537 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| Hazardous Waste (Liquid Waste) | litres | 28025 | 42857 | 39131 | 46192 |
| Hazardous Waste (Solid Waste) | tonnes | 1134 | 1026 | 1125 | 1099 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Non-Hazardous Waste Landfilling | Tonnes | 123.6 | 150.4 | 176.9 | 173.2 | 179.4 |
| Non-Hazardous Waste Recycled | Tonnes | 210 | 125.7 | 199.4 | 236.3 | 179.5 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | -22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | 1452 | 1365 | 1373 | 1480 | 1537 |
| Gasoline Consumption | GJ | 68400 | 74936 | 103980 | 105700 | |
| Natural Gas Consumption | GJ | 4934095 | 5069673 | 5033398 | 5287475 | 5383668 |
| Purchased Electricity | GJ | 145797 | 152301 | 137140 | 148134 | 164242 |
| Total Direct Energy Consumption | GJ | 4934095 | 5069673 | 5033398 | 5287475 | 5383668 |
| Total Indirect Energy Consumption | GJ | 145797 | 152301 | 137140 | 148134 | 164242 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Seawater Discharge | Daily average in m3 | 47 | 79 | 62 | 52 | 45 |
| Total Wastewater Discharge | Daily average in m3 (m3 per million MJ of town gas) | 287 | 321 | 319 | 308 | 306 |
| Total Water Withdrawal | m3 | 1091897 | 1162611 | 1094363 | 988981 | 995239 |
| Water Consumption | m3 | 1091897 | 1162611 | 1094363 | 988981 | 995239 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 866 | 882 | 889 | 942 | 946 |
| Packaging Material Consumption (Plastic) | Tonnes | 1 | 0.9 | 0.7 | 0.7 | 0.85 |
| Packaging Materials Consumed | Tonnes | 892 | 911.9 | 907.7 | 961.5 | 964.55 |
| Usage of Packaging Materials (Wood) | Tonnes | 25 | 29 | 18 | 19.8 | 17.7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Number of Employees in Hong Kong | Number | 2380 | 2392 | 2388 | 2418 | 2474 |
| Number of Female Employees | Number | 498 | 505 | 511 | 510 | 531 |
| Number of Full-time Employees | Number | 2380 | 2392 | 2388 | 2418 | 2474 |
| Number of General Employees | Number | 1321 | 1322 | 1309 | 1278 | 1284 |
| Number of Male Employees | Number | 1882 | 1887 | 1877 | 1908 | 1943 |
| Number of Middle Management Employees | Number | 820 | 831 | 843 | 889 | 925 |
| Number of New Employees | Number | 203 | 200 | 198 | 270 | 250 |
| Number of New Employees (Female) | Number | 58 | 56 | 50 | 76 | 77 |
| Number of New Employees (Male) | Number | 145 | 144 | 148 | 194 | 173 |
| Number of Part-time Employees | Number | 110 | 116 | 94 | 112 | 118 |
| Number of Senior Management Employees | Number | 239 | 239 | 236 | 251 | 265 |
| Number of Total Employees | Number | 45292 | 46083 | 46772 | 49489 | 50352 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 14 | 14.8 | 13 | 20.4 | 13.6 |
| Turnover Rate of Employees Aged Above 50 | % | 2.2 | 1.8 | 3.5 | 2.6 | 1.3 |
| Turnover Rate of Employees Aged Below 30 | % | 26.8 | 21.3 | 19.3 | 16.2 | 12.2 |
| Turnover Rate of Employees in Hong Kong | % | 5.8 | 6.7 | 6.4 | 8.7 | 5.7 |
| Turnover Rate of Female Employees | % | 9.4 | 9 | 9.3 | 15.1 | 9.8 |
| Turnover Rate of Male Employees | % | 4.9 | 5.6 | 7 | 4.6 | |
| Turnover Rate of Total Employees | % | 5.8 | 6.7 | 6.4 | 8.7 | 5.7 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Work-related Fatalities (Outside Hong Kong) | Number | 2 | 2 | |
| Number of Work-related Fatalities for Contractors | Number | None | None |
Lost days due to work injury.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries (Hong Kong) | Number of man-days | 596 | 576 | 496 | 201 | 244 |
| Lost Days Due to Work-related Injuries (Overseas) | Number | 1676 | 3654 | 2153 | 1667 | 1265 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Number of People Receiving Training on Work Safety | Number | 904211 | 906691 | 979628 | 836813 | 864759 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 74.5 | 79.8 | 80.8 | 79 | 78.9 |
| Percentage of Trained General Employees | % | 83.6 | 81.9 | 80.2 | 79.4 | 78.7 |
| Percentage of Trained Male Employees | % | 88.8 | 87.1 | 86.4 | 84.5 | 83.9 |
| Percentage of Trained Middle Management | % | 90.1 | 92.4 | 88.2 | 89.8 | 89.4 |
| Percentage of Trained Senior Management | % | 82.8 | 82 | 85.2 | 80.5 | 79.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Average Training Hours (Hong Kong Employees) | Hours | 22.4 | ||||
| Average Training Hours per Employee | Hours | 8 | 6.6 | 10.5 | 28.6 | 22.4 |
| Total Training Hours | Hours | 19069 | 15753 | 27907 | 82996 | 65679 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Complaint Growth Rate | Percent | 1.79 | -12.92 | 4.88 | 0.2 | |
| Total Number of Customer Complaints | Number | 6360 | 6474 | 5637 | 5912 | 5924 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Total Hours of Anti-corruption Training | Hours | 300 | 200 | 188.7 | 661.5 | 4649.2 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|
| Total Cash Donations | HK$ million | 7.1 | 7.1 | 5.1 | 4.8 | 7.2 |
| Total Public Welfare Donations | HK$ million | 7.1 | 7.1 | 5.1 | 4.8 | 7.2 |
| Total Volunteer Service Hours | hours | 75369 | 75588 | 86455 | 91628 | 87557 |