ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Nitrogen oxide (NOx) emissions from fuel burning and vehicles | kg | 21310 | 36 |
| Respirable suspended particulates PM10 emissions from fuel burning and vehicles | kg | 1563.2 | 36 |
| Sulphur dioxide (SO2) emissions from fuel burning and vehicles | kg | 139.5 | 36 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Greenhouse gas emissions density | tonnes/company | 439.9 | 36 |
| Total greenhouse gas emissions | tonnes | 34751 | 36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Harmful/hazardous waste (liquids) density | litres/company | 85.6 | 36 |
| Harmful/hazardous waste (liquids) generated | litres | 6763.9 | 36 |
| Harmful/hazardous waste (solids) density | tonnes/company | 0.21 | 36 |
| Harmful/hazardous waste (solids) generated | tonnes | 16.9 | 36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Non-hazardous waste (liquids) density | litres/company | 8.2 | 36 |
| Non-hazardous waste (liquids) generated | litres | 651.4 | 36 |
| Non-hazardous waste (solids) density | tonnes/company | 522.8 | 36 |
| Non-hazardous waste (solids) generated | tonnes | 41303.6 | 36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Coal-to-gas boiler projects gas sales volume | million cubic metres | 1760 | 29 | ||
| Gas sales volume | Million cubic metres | 8417 | 10004 | 11120 | 12 |
| Gas volume transported on first day via West-East Gas Pipeline | standard cubic metres | 609000 | 30 | ||
| Length of gas pipeline networks | kilometres | 52031 | 9 | ||
| Length of grey cast-iron pipes replaced in pipeline networks | kilometres | 20 | 43 | ||
| Length of pipeline network | Kilometres | 43539 | 47602 | 52031 | 12 |
| Total gas sales volume | million cubic metres | 11120 | 9 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Cumulative pipeline transformation rate | 98.77% | 43 | |
| Number of golden bell trees planted during Plastic Reduction Campaign (Qingyuan Towngas China) | trees | 100 | 35 |
| Number of saplings planted during voluntary tree planting exercise (Chizhou Towngas China Volunteer Service Team at Towngas Forest) | saplings | >100 | 35 |
| Number of trees planted in tree planting activities | trees | 6000 | 34 |
| Top 10 Green Contributors among Energy Listed Companies | Awarded | 13 | |
| Total length of enhancements on pipeline networks | kilometres | 2662 | 43 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| New customer units acquired | units | 9500 | 28 | ||
| No discrimination on grounds of gender, ethnicity, age, health, etc. in recruitment process | No discrimination | 77 | |||
| Number of months with staff travel groups set off | months | 5 | 78 | ||
| Number of self-planned staff travel routes organised | routes | 7 | 78 | ||
| Ratio of Female Management | % | 3.69 | 3.65 | 3.76 | 71 |
| Staff Covered by Labour Contracts | % | 100 | 100 | 100 | 71 |
| Staff Covered by Social Insurance | % | 100 | 100 | 100 | 71 |
| Staff covered by employment contracts and social insurance | of staff | 100% | 77 | ||
| Staff ratio by age group: 25 and below | % | 8 | 70 | ||
| Staff ratio by age group: 26-35 | % | 33 | 70 | ||
| Staff ratio by age group: 36-45 | % | 30 | 70 | ||
| Staff ratio by age group: 46-55 | % | 24 | 70 | ||
| Staff ratio by age group: 56 and above | % | 5 | 70 | ||
| Staff ratio by region: Anhui-Jiangxi Region | % | 20 | 70 | ||
| Staff ratio by region: Group Head Office | % | 1 | 70 | ||
| Staff ratio by region: Jiangsu-Zhejiang Region | % | 8 | 70 | ||
| Staff ratio by region: Northeast China Region | % | 19 | 70 | ||
| Staff ratio by region: Northern China Region | % | 4 | 70 | ||
| Staff ratio by region: Southern China Region | % | 13 | 70 | ||
| Staff ratio by region: Southwest China Region | % | 35 | 70 | ||
| Staff strength by gender: Female | % | 33 | 70 | ||
| Staff strength by gender: Male | % | 67 | 70 | ||
| Total full-time staff members | 22385 | 70 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Age breakdown of staff turnover: 25 and below | % | 19 | 70 | ||
| Age breakdown of staff turnover: 26-35 | % | 50 | 70 | ||
| Age breakdown of staff turnover: 36-45 | % | 24 | 70 | ||
| Age breakdown of staff turnover: 46-55 | % | 6 | 70 | ||
| Age breakdown of staff turnover: 56 and above | % | 1 | 70 | ||
| Gender breakdown of staff turnover: Female | % | 34 | 70 | ||
| Gender breakdown of staff turnover: Male | % | 66 | 70 | ||
| Regional breakdown of staff turnover: Anhui-Jiangxi Region | % | 12 | 70 | ||
| Regional breakdown of staff turnover: Group Head Office | % | 5 | 70 | ||
| Regional breakdown of staff turnover: Jiangsu-Zhejiang Region | % | 14 | 70 | ||
| Regional breakdown of staff turnover: Northeast China Region | % | 15 | 70 | ||
| Regional breakdown of staff turnover: Northern China Region | % | 13 | 70 | ||
| Regional breakdown of staff turnover: Southern China Region | % | 19 | 70 | ||
| Regional breakdown of staff turnover: Southwest China Region | % | 22 | 70 | ||
| Staff turnover rate | % | 2.6 | 3.34 | 3.31 | 70 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Death from Work | People | 1 | 76 | ||
| Gas Accidents of Tier 4 or higher | Cases | 8 | 6 | 53 | |
| Percentage of Death from Work | % | 0.0052 | 76 |
Lost days due to work injury.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Accident Rate per 1000 Employees | Cases | 0.31 | 0.15 | 0.58 | 76 |
| Work Days Lost to Occupational Injury | Day(s) | 607 | 274 | 342 | 76 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Emergency Repairs (Indoor) | Cases/1000 Households | 0.91 | 0.84 | 53 |
| Number of General Manager safety inspections conducted | inspections | 12 | 42 | |
| Number of safety activities launched | activities | 2800 | 50 | |
| Number of safety awareness activities in Gas Safety Tips campaign | activities | 10 | 51 | |
| Number of scheduled safety and risk management audits conducted on project companies | audits | 33 | 43 | |
| Number of staff participating in HSE Walk | persons | 8800 | 51 | |
| Potential Risks (Class 1) Rectification Rate | % | 100 | 100 | 53 |
| Safety Enhancement Costs | RMB '000 | 424620 | 377080 | 53 |
| Safety Promotion Costs | RMB '000 | 15880 | 15630 | 53 |
| Safety enhancement cost | RMB | 370000000 | 44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of safety training courses conducted during Safe Production Month | courses | 250 | 49 | |
| Number of staff members trained | staff members | 6000 | 74 | |
| Per Capita Learning Hours by Staff Gender: Female | Hours | 42.65 | 75 | |
| Per Capita Learning Hours by Staff Gender: Male | Hours | 51.19 | 75 | |
| Per Capita Learning Hours by Staff Type: Junior Staff | Hours | 47.12 | 75 | |
| Per Capita Learning Hours by Staff Type: Middle Managers | Hours | 56.9 | 75 | |
| Per Capita Learning Hours by Staff Type: Senior Management | Hours | 58.91 | 75 | |
| Safety Training | Hours | 545249 | 607768 | 53 |
| Training Ratio by Staff Gender: Female | % | 99.8 | 75 | |
| Training Ratio by Staff Gender: Male | % | 99.5 | 75 | |
| Training Ratio by Staff Type: Junior Staff | % | 99.5 | 75 | |
| Training Ratio by Staff Type: Middle Managers | % | 99.8 | 75 | |
| Training Ratio by Staff Type: Senior Management | % | 96.6 | 75 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total training hours for frontline staff, internal trainers, professional technicians and career upgraders | hours | 98000 | 74 |
| Total training hours for safety activities | hours | 607800 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of property developers represented at Bauhinia gas dryer launch reception | developers | 74 | 64 |
| Number of qualified inspection entities for underground steel pipelines | entities | 10 | 43 |
| Platform membership on VCC proprietary platform | million | 3.4 | 63 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of business partners and staff attended Joint Purchase Partner Management Conference | 300 | 24 | |
| Number of key suppliers who received 2019 CSR Self Evaluation and Feedback | 130 | 24 | |
| Number of project companies commenced online use of Robotic Process Automation (RPA) application | project companies | 8 | 56 |
| Number of project companies operating on VCC proprietary platform | companies | 58 | 63 |
| Number of project companies participating in HSE Walk | companies | 90 | 51 |
| Number of project companies provided with uniform operational services by VCC platform | project companies | 46 | 63 |
| Number of project companies using TMS and TCIS systems interfaces | project companies | 31 | 56 |
| Number of project companies with annual reporting to audit committees | project companies | 14 | 23 |
| Number of project companies with established audit committees | project companies | 33 | 23 |
| Number of project companies with internal audit divisions | project companies | 11 | 23 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of random safety and risk management audits conducted on project companies | audits | 9 | 43 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of real estate projects signed for Bauhinia gas dryer supply | projects | 5 | 64 | |
| Product recalls due to health concerns or safety issues | 0% | 0% | 62 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction results increase | % | 1.29 | 60 | ||
| Mystery Customer Survey score increase | % | 2.69 | 60 | ||
| Number of Bauhinia gas dryers supplied to real estate projects | units | 1200 | 64 | ||
| Number of customers | Million households | 11.77 | 12.63 | 13.44 | 12 |
| Number of customers covered by VCC proprietary platform | million customers | 6.9 | 63 | ||
| Number of times customers accessed Towngas China's Virtual Customer Centre (VCC) platform | million times | 5.92 | 56 | ||
| Profit after taxation attributable to shareholders of the Company | HK$ million | 1365 | 1224 | 1308 | 12 |
| Total number of complaints received | 54 | 60 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of design works selected as award winners in Gas Safety Tips campaign | design works | 10 | 51 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Defect rate | % | 0.01 | 0.01 | 62 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of audit reports with follow-up on execution of recommendations | audit reports | 28 | 23 |
| Number of audits commenced | audits | 36 | 23 |
| Number of regulations and normative documents drafted or revised by the Group | 20 | 52 | |
| Number of rules and regulations optimised for project companies | rules and regulations | 47 | 23 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Chinese Corporate Citizen Public Welfare Project (Towngas China Gentle Breeze Movement) | Awarded | 13 | |
| Cumulative views of 'Hear It from the Manager + LIVE' broadcast | 2000 | 60 | |
| ESG Leading Enterprises | Awarded | 13 | |
| Five-star Chinese Corporate Citizen | Awarded | 13 | |
| Number of project companies participated in tree planting activities | 90 | 34 | |
| Number of special prize recipients for Employee's Children Scholarship Scheme | recipients | 11 | 79 |
| Number of team awards for best contribution in Gas Safety Tips campaign | team awards | 5 | 51 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Annual revenue | million HKD | 12924 | 9 | ||
| Number of Towngas China volunteers participating in Rice Dumplings for the Community activities | people | 1400 | 83 | ||
| Number of annual scholarship recipients for Employee's Children Scholarship Scheme | recipients | 2 | 79 | ||
| Number of eligible applications for Employee's Children Scholarship Scheme | applications | 13 | 79 | ||
| Number of people benefitted by Rice Dumplings for the Community activities | people | 12900 | 83 | ||
| Number of project companies participating in Employee's Children Scholarship Scheme | companies | 8 | 79 | ||
| Number of rice dumplings wrapped and delivered during Rice Dumplings for the Community event | dumplings | 36000 | 83 | ||
| Number of volunteers participated in tree planting activities | 2200 | 34 | |||
| Revenue | HK$ million | 8760 | 11787 | 12924 | 12 |
| Value of gifts given during Rice Dumplings for the Community event | RMB | 300000 | 83 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| NOâ‚“ Emissions | kg | 21310 |
| PM10 Emissions | kg | 1563.2 |
| SOâ‚“ Emissions | kg | 139.5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total GHG Emissions | tonnes | 34751 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Hazardous Waste (Liquid Waste) | litres | 6763.9 |
| Hazardous Waste (Solid Waste) | tonnes | 16.9 |
| Total Hazardous Waste | litres+tonnes | 6780.8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 41303.6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diesel Fuel Consumption | gigajoules |
| Energy Consumption Intensity (By Company) | gigajoules/company |
| Fossil Fuel Consumption | gigajoules |
| LPG Consumption | gigajoules |
| Natural Gas Consumption | gigajoules |
| Purchased Electricity | gigajoules |
| Total Energy Consumption | gigajoules |
| Total Indirect Energy Consumption | gigajoules |
| Total Non-Renewable Fuel Consumption | gigajoules |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption | cubic metres |
| Water Consumption Intensity (By Revenue) | cubic metres/company |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | tonnes |
| Packaging Material Consumption (Plastic) | tonnes |
| Packaging Material Intensity (By Product Weight) | tonnes |
| Packaging Materials Consumed | tonnes |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Female Employees | 7387 | |
| Number of Full-time Employees | 22385 | |
| Number of Interns | interns | 47 |
| Number of Male Employees | 15098 | |
| Number of Total Employees | 22385 | |
| Percentage of Employees Aged 30-50 | % | 63 |
| Percentage of Employees Aged Above 50 | % | 29 |
| Percentage of Employees Aged Below 30 | % | 8 |
| Percentage of Employees in Central China | % | 20 |
| Percentage of Employees in East China | % | 8 |
| Percentage of Employees in Hong Kong | % | 1 |
| Percentage of Employees in North China | % | 4 |
| Percentage of Employees in Northeast China | % | 19 |
| Percentage of Employees in South China | % | 13 |
| Percentage of Employees in Southwest China | % | 35 |
| Percentage of Female Employees | % | 33 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Male Employees | % | 67 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 74 | ||
| Turnover Rate of Employees Aged Above 50 | % | 7 | ||
| Turnover Rate of Employees Aged Below 30 | % | 19 | ||
| Turnover Rate of Employees in North China | % | 13 | ||
| Turnover Rate of Employees in Northeast China | % | 15 | ||
| Turnover Rate of Employees in South China | % | 19 | ||
| Turnover Rate of Employees in Southwest China | % | 22 | ||
| Turnover Rate of Female Employees | % | 34 | ||
| Turnover Rate of Male Employees | % | 66 | ||
| Turnover Rate of Total Employees | % | 2.6 | 3.34 | 3.31 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.0052 |
| Number of Fatalities as a Result of Work-related Injuries | People | 1 |
| Number of Work-related Fatalities | People | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day(s) | 607 | 274 | 342 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Investment in Work Safety | RMB '000 | 424620 | 377080 |
| Number of Production Safety Emergency Drills | drills | 132 | |
| Total Hours of Safety Training for Employees | Hours | 545249 | 607768 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Trained Female Employees | % | 99.8 |
| Percentage of Trained General Employees | % | 99.5 |
| Percentage of Trained Male Employees | % | 99.5 |
| Percentage of Trained Middle Management | % | 99.8 |
| Percentage of Trained Senior Management | % | 96.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Training Hours | hours | 705800 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Mainland China | |
| Number of Suppliers in Overseas | |
| Number of Total Suppliers |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Suppliers Participated in CSR Training | 130 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Number of Customer Complaints | complaints | 54 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit |
|---|---|
| Number of Intellectual Property Rights Obtained by the Company | programmes |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Investment in Education Donation | million RMB | 2.85 |
| Number of Employees Participating in Volunteer Activities | persons | 6780 |
| Number of Volunteer Activities Sessions | sessions | 4 |
| Total In-kind Donations | RMB | 500000 |
| Total Public Welfare Donations | million RMB | 4.55 |
| Total Social Investment | million RMB | 4.55 |
| Total Volunteer Service Hours | hours | 124000 |