Sustainability Report 2019

Year: 2019
Published: 2020-04-02
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2017 2018 2019 Report Pages
NOx emissions kT 8.14 7.79 7.59 73
RSP emissions kT 0.2 0.2 0.18 73

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2005 2017 2018 2019 2019 (reporting year) 2023 2023 (with L12) Report Pages
CO2 emissions million T 8.36 8.37 8.48 73
CO2e emissions million T 8.41 8.41 8.51 73
CO2e per electricity unit sold kg/kWh 0.79 0.8 0.81 73
CO2e per electricity unit sold (baseline before natural gas at LPS) kg/kWh 0.93 74
CO2e per electricity unit sold (not higher than) kg/kWh 0.6 74
CO2e per unit of electricity sold kg 0.81 6
Carbon intensity of power supply kg CO2e per kWh 0.81 31
Proportion of gas-fired generation ~30% ~70% 33
Reduce CO₂ per electricity unit sold to not higher than 0.6 kg/kWh at LPS (from 0.93 kg/kWh in 2005) kg/kWh 0.6 72
SO2 emissions kT 2.21 2.87 1.94 73
Yearly average emissions per electricity unit sold kg CO2e per kWh 0.6 19

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2024 Report Pages
Other material hazardous wastes recorded in volume for disposal litre 11240 3400 73
Other material hazardous wastes recorded in weight for disposal kg 25853 17459 23694 73
Other material hazardous wastes recorded in weight for recycle kg 22212 850 73
Reduction in production of ash and gypsum at LPS compared to 2019 baseline 30% 74
Waste oil collected for disposal litre 79160 88687 132087 73
Waste oil collected for recycle litre 18400 3000 2000 73

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Ash collected for industrial uses kT 235 237 230 73
Ash produced kT 229 235 230 73
Ash supplied to third parties as input for industrial production kT 230 35
Construction waste generated by major construction projects kT 99 35
Percentage of construction waste recycled as public fill % 99 35
Reduce food waste at the canteen of LPS by 1% as compared to 2018 % 1 72

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2022 2023 Early 2030s Report Pages
Reduction in absolute carbon emissions compared with 2005 (%) % 15 25 30 40 60 30

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2017 2018 2019 Report Pages
Gypsum produced/collected for industrial uses kT 61 69 70 73
Gypsum supplied to third parties as input for industrial production kT 70 35

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2020 2020, 2022, 2023 2022 2023 2024 2025 Early 2030s Report Pages
Commission three new gas-fired generating units (L10, L11, L12) at LPS units 3 74
Commissioning of three new gas-fired units (L10, L11, L12) units 3 19
Electricity output from gas (%) % 30 50 55 70 100 30
Electricity sold millions of kWh 10615 10537 10519 13, 73
Expected share of gas-fired power in total output percent 70 31
Feed-in Tariff - grid connections facilitated connections 60 50
Feed-in Tariff - total capacity of grid connections MW 1 50
Forecast tariff per unit of electricity in Development Plan cents 130.8 45
Fuel Consumed - Coal & oil TJ 79258 80405 82996 73
Fuel Consumed - Gas TJ 30914 30011 27568 73
High-voltage circuit length km ~440 13
Installed Capacity - Coal & oil MW 2805 2555 2555 73
Installed Capacity - Gas MW 680 680 680 73
Installed Capacity - Renewable energy MW 1.8 1.8 1.8 73
Installed generating capacity - coal-fired units MW 2000 13
Installed generating capacity - gas-fired combined-cycle units MW 680 13
Installed generating capacity - oil-fired gas turbine units MW 555 13
Installed generating capacity - solar power system MW 1 13
Installed generating capacity - wind turbine unit (Lamma Winds) MW 0.8 13
Medium-voltage circuit length km ~3920 13
Number of EV chargers available for public use EV chargers 17 33
Number of EV riser/charger installation applications received applications 237 33
Number of EVs owned and operated EVs 149 33
Number of HK Electric charging stations with public EV chargers stations 12 33
Percentage of EVs in total fleet 47% 33
Plant availability % 87.1 90.7 90.9 73
Reduce total electricity consumption of seven main buildings at LPS by 10% as compared to the baseline figure in 2013 % 10 72
Reduction in total electricity consumption, water consumption, paper consumption and waste generation at key office premises (Hongkong Electric Centre, Electric Tower, Electric Centre and seven main buildings at LPS) 5%, 1%, 10%, 10% 74
Share of gas-fired generation in total output percent 50 31
Share of power generated from natural gas percent 30 31
Total installed generating capacity MW ~3237 13
Total transmission and distribution network circuit length km ~6540 13
Transmission and distribution losses % 3.3 3.4 3.4 73
Year-on-year fuel consumption decline litres 16000 33
Year-on-year fuel consumption decline (percentage) 12% 33
electricity output from natural gas % ~30 6
grid connections for Feed-in Tariff payments ~60 6

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2023 Report Pages
Aggregate electricity generated from renewable energy (RE) sources of HK Electric and its customers GWh/year 3 18
Collect at least 100000 m³ of plant effluent and rain water for reuse at LPS 100000 72
Sea water withdrawal & discharge million m³ 1926 2031 1930 73
Town water consumption thousand m³ 2375 2187 2353 73
Wastewater discharge thousand m³ 160 148 263 73

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2017 2018 2019 2020 2023 Report Pages
Approve 100 buildings for Smart Power Building Fund, including those from residential buildings, NGO premises and schools buildings 100 72
Confirm energy efficiency enhancement project subsidies for 100 buildings (residential, commercial, NGO premises, schools) buildings 100 74
Energy savings from cooling systems in data centres % 70 34
Number of buildings subsidised for energy efficiency enhancement projects buildings 500 18
Number of underprivileged households subsidised for adopting energy-efficient electrical appliances households 4000 18
Smart Power Energy Audit - free energy audits conducted audits 200 50
Thermal efficiency % 35.9 35.6 35.5 73
free energy audits under Smart Power Energy Audit >200 6
solar & wind power from our facilities GWh 1.7 6

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 Report Pages
Number of non-residential customers with low electricity consumption during 2019 who had tariff increase waived for first six months of 2020 customers 70000 44
Plant effluent and rain water collected for reuse at LPS m3 100000 74
Water collected for reuse m3 121000 34

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2017 2018 2019 2020 Report Pages
Complete 200 audits for Smart Power Energy Audit, particularly for NGOs, schools and SMEs audits 200 200 72, 74
Further expand the Plant Ownership Programme at LPS by adding at least one new project to enhance plant reliability and availability, and to facilitate development of young engineers project 1 72
Low-voltage circuit length km ~2180 13
Number of ISO 14001 certificates 3 3 3 73
Number of ISO 45001 / OHSAS 18001 certificates 0/3 1/2 3/0 73
Number of ISO 50001 certificates 1 1 1 73
Number of ISO 55001 certificates 2 2 2 73
Number of ISO 9001 certificates 9 8 8 73
Number of eco-tours conducted across Hong Kong and Lamma Islands eco-tours 57 37
Obtain at least one Wastewise Certificate and one Energywise Certificate under the Hong Kong Green Organisation Certification Scheme at LPS each 1 74
Obtain at least three Excellent Class Indoor Air Quality (IAQ) Certificates under the Government's IAQ Certification Scheme certificates 3 74
Obtain at least three Excellent Class Indoor Air Quality (IAQ) Certificates under the Government’s IAQ Certification Scheme at LPS certificates 3 72
RE Certificates - green electricity generated and fully subscribed GWh 2.3 50
RE Certificates involving green electricity fully subscribed GWh 2.3 6

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2019 2023 Report Pages
Annual mean maximum temperature in Hong Kong °C 27.1 8
Annual mean minimum temperature in Hong Kong °C 22.8 8
Annual mean temperature in Hong Kong °C 24.5 8
Organisation of education and promotion activities on low-carbon lifestyle activities 1000 19

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Employee age profile - 31-40 % 20 60
Employee age profile - 41-50 % 23.8 60
Employee age profile - 51 and above % 36.3 60
Employee age profile - under 30 % 19.9 60
Employee contract type - Contract % 6.5 60
Employee contract type - Permanent % 93.5 60
Employee gender profile - Female % 18.5 60
Employee gender profile - Male % 81.5 60
HK Electric ranking in Hong Kong's Top 20 Most Attractive Employers (Randstad Employer Brand Awards) rank 7 6 4 9
Number of JC panel meetings 20 61
Number of Joint Consultation (JC) panels 6 61
Number of contract employees 123 13
Number of directly-elected representatives in JC panels 70 61
Number of permanent employees 1770 13
Total capital expenditure million 4620 13

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2019 Report Pages
Employee turnover rate - 31-40 % 1.6 60
Employee turnover rate - 41-50 % 0.7 60
Employee turnover rate - 51 and above % 1 60
Employee turnover rate - Female % 2 60
Employee turnover rate - Male % 3.1 60
Employee turnover rate - under 30 % 1.8 60
Overall employee turnover rate % 5 60
Voluntary turnover rate % 5 61

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2017 2018 2019 Report Pages
Longest period without a lost time injury no. of days 105 73
Number of reported traffic accidents no. of cases 9 7 6 73
Traffic Accident Frequency Rate (TAFR) no. of cases per million km travelled 4.8 3.8 3.4 73

Lost days due to work injury.

Indicator Unit 2016 2017 2018 2019 Report Pages
Lost Time Injury Frequency Rate (LTIFR) per 200000 employee-hours 0.16 0.05 0.05 73
Lost Time Injury Frequency Rate (per 200000 employee-hours) 0.2 0.16 0.05 0.05 68
Lost Time Injury Severity Rate (LTISR) per 200000 employee-hours 8.77 0.05 1.02 73
Lost Time Injury Severity Rate (per 200000 employee-hours) 1.75 8.77 0.05 1.02 68
Number of Lost Time Injuries 4 3 1 1 68
Number of days lost/charged no. of employee-days 168 1 19 73
Number of lost time injuries 3 1 1 73
Unplanned customer minutes lost minutes 0.5 0.6 0.6 73

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Number of Work Safe Behaviour observations >200 68
Number of safety inspections >2700 68

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 Report Pages
Number of employees attended anti-discrimination training 330 61
Number of innovation projects implemented in 2019 projects 23 24
Number of learning opportunities provided by self-learning centres learning opportunities 17000 55
Percentage of employees who participated in training courses (Female) % 95.7 65
Percentage of employees who participated in training courses (General staff) % 98.3 65
Percentage of employees who participated in training courses (Male) % 99 65
Percentage of employees who participated in training courses (Overall) % 98.4 65
Percentage of employees who participated in training courses (Senior staff) % 99.3 65
Percentage of employees who participated in training courses (Workman) % 97.9 65

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 Report Pages
Average safety training hours per employee hours ~9 68
Average training hours per employee (Female) hours 26 65
Average training hours per employee (General staff) hours 33.1 65
Average training hours per employee (Male) hours 32.2 65
Average training hours per employee (Overall) hours 31 65
Average training hours per employee (Senior staff) hours 29.6 65
Average training hours per employee (Workman) hours 14.6 65
Number of classes provided by self-learning centres classes 940 55

Number of suppliers by geographical region.

Indicator Unit 2019 2019-2020 Report Pages
Number of suppliers in Asia (excluding Hong Kong, Mainland China) 47 70
Number of suppliers in Australia 5 70
Number of suppliers in Europe 12 70
Number of suppliers in Hong Kong 957 70
Number of suppliers in Mainland China 17 70
Number of suppliers in Other region 3 70
Number of suppliers in United Kingdom 14 70
Number of suppliers in United States 16 70
SME Caterers Bill Payment Deferral Scheme duration months 2 45
Total number of suppliers 1071 70

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Number of major suppliers whose CSR performance was evaluated under the Recognised Tenderers Register (RTR) system suppliers 53 71
stakeholder visits to our new Smart Power Gallery 130 6

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Percentage of suppliers accounted for by fuel, limestone and urea suppliers under special CSR procedures % 1.2 71
Supply reliability rating % >99.999 >99.999 >99.999 73
supply reliability for the 23rd consecutive year % >99.999 6

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2011 2017 2018 2019 2020 Report Pages
Number of pledged service standards 18 18 18 73
Tariff per unit of electricity cents 123.3 126.4 45
Tariff rate of increase (excluding special rebates) % 1.7 45

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 2020 Report Pages
Average customer satisfaction rating on a 5-point scale 4.6 6
Average rating of customer satisfaction level 5-point scale 4.6 4.6 4.6 73
Net tariff increase compared with previous year % 5.2 45
Number of EV service team enquiries handled enquiries 280 33
Number of customer commendations received by HK Electric 2008 46
Number of customer complaints relating to quality of electricity supply handled 2 46
Number of customers thousands 577 579 581 13, 73
Number of mobile apps developed in 2019 apps 65 24
Number of mobile apps fully functional in 2019 apps 27 24
Number of mobile apps under different stages of testing by end of 2019 apps 38 24
Percentage achieved of pledged service standards % 100 100 100 73

Description of quality assurance process and recall procedures.

Indicator Unit 2019 Report Pages
Number of Customer Service Standards met or surpassed (covering electricity supply, connections, accounts and meters, enquiries and emergency services) 18 46

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Number of ISO 27001 certificates 1 1 1 73

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2019 Report Pages
Distributable income million 2830 13

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Licence Compliance - Percentage of Compliance % 100 100 100 73

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2019 2020 2023 Report Pages
Engage Facebook fans fans 20000 74
Innovative projects implemented projects 23 9
New mobile apps developed apps 65 9
New mobile apps fully functional by end of year apps 27 9
Number of events (talks, seminars, workshops) held on Smart Power Services events 150 49
Number of free energy audits completed for non-residential customers audits 1000 18
Number of new partners supported by HK Electric Volunteers Team 17 57
Number of self-learning centres supported centres 51 55
Number of visits hosted at Smart Power Gallery visits 134 49
Organise more than 300 corporate visits for various stakeholders visits 300 72
Reach out to 100000 participants under Happy Green Campaign participants 100000 72
elderly cared for through CAREnJOY >2250 6
households subsidised under Smart Power Care Fund >1100 6
learning opportunities provided by University of 3rd Age >17000 6
participants in 57 Green Hong Kong Green eco-heritage tours 700 6
participants in Happy Green Campaign 110000 6

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 Report Pages
Number of HK Electric Volunteers Team members 1200 57
Number of Smart Power Ambassadors recognised for commitment to greener life ambassadors 10 55
Number of activities supported by HK Electric Volunteers Team activities 94 57
Number of employees and families making green pledges for United Nations' World Environment Day employees and families 600 37
Number of participants in eco-tours across Hong Kong and Lamma Islands participants 700 37
Number of service hours contributed by HK Electric Volunteers Team hours 4766 57
Number of social service agencies operating self-learning centres agencies 16 55
Smart Power Building Fund - applications approved applications 60 50
Smart Power Building Fund - buildings involved buildings 80 50
Smart Power Building Fund - subsidies granted million dollars 23 50
Smart Power Education Fund - participants in various activities participants 110000 50
Smart Power Loan Fund - MoUs signed with major banks MoUs 2 50
Subsidies approved for buildings under Smart Power Building Fund >80 6
employee volunteering hours >4760 6

The types of emissions and respective emissions data.

Standard Indicator Unit 2017 2018 2019
Airborne Particulate Matter (PM) Emissions kT 0.2 0.2 0.18
NOₓ Emissions kT 8.14 7.79 7.59
SOₓ Emissions kT 2.21 2.87 1.94

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2005 2017 2018 2019 2023
Total GHG Emissions million T CO2e 8.41 8.41 8.51
Total GHG Emissions Intensity (By Energy) kg CO2e per kWh 0.93 0.79 0.8 0.81 0.6

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Hazardous Waste Disposed litre 79160 88687 132087
Hazardous Waste Recycled litre 18400 850 2000

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019
Non-Hazardous Waste (Construction Waste) kT 99
Recycling Rate of Non-Hazardous Waste % 99

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit Early 2030s
Target GHG Emissions Reduction Percentage by 2030 Compared to 2005 % 60

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Fossil Fuel Consumption TJ 79258 80405 82996
Natural Gas Consumption TJ 30914 30011 27568
Sold Electricity millions of kWh 10615 10537 10519

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Municipal Water Consumption 2375000 2187000 2353000
Recycled Water Usage 100000
Seawater Withdrawal 1926000000 2031000000 1930000000
Total Wastewater Discharge 160000 148000 263000

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2020
Water Consumption Reduction Compared to Last Year m3 21000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019
Number of Contractors 123
Number of Permanent Employees 1770
Number of Total Employees 1893
Percentage of Contractors % 6.5
Percentage of Employees Aged 30-50 % 43.8
Percentage of Employees Aged Above 50 % 36.3
Percentage of Employees Aged Below 30 % 19.9
Percentage of Female Employees % 18.5
Percentage of Full-time Employees % 93.5
Percentage of Male Employees % 81.5

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2019
Turnover Rate of Employees Aged 30-50 % 2.3
Turnover Rate of Employees Aged Above 50 % 1
Turnover Rate of Employees Aged Below 30 % 1.8
Turnover Rate of Female Employees % 2
Turnover Rate of Male Employees % 3.1
Turnover Rate of Total Employees % 5

Lost days due to work injury.

Standard Indicator Unit 2016 2017 2018 2019
Lost Days Due to Work-related Injuries employee-days 168 1 19
Lost Time Injury Frequency Rate (LTIFR/LTIR) per 200000 employee-hours 0.2 0.16 0.05 0.05
Number of Work-related Injuries 4 3 1 1

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2019
Percentage of Employees Trained % 98.4
Percentage of Trained Female Employees % 95.7
Percentage of Trained General Employees % 98.3
Percentage of Trained Male Employees % 99
Percentage of Trained Operational Employees % 97.9
Percentage of Trained Senior Management % 99.3

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2019
Average Training Hours (Female) hours 26
Average Training Hours (General Staff) hours 33.1
Average Training Hours (Male) hours 32.2
Average Training Hours (Senior Management) hours 29.6
Average Training Hours per Employee hours 31

Number of suppliers by geographical region.

Standard Indicator Unit 2019
Number of Suppliers in Asia (Excluding China) 47
Number of Suppliers in Australia 5
Number of Suppliers in Europe 12
Number of Suppliers in Hong Kong 957
Number of Suppliers in Mainland China 17
Number of Suppliers in United Kingdom 14
Number of Suppliers in United States 16
Number of Total Suppliers 1071

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2019
Percentage of Critical Suppliers Covered by CSR Audit suppliers 53

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2019
Number of Complaints Dealt with 2
Number of Products and Service Related Complaints 2
Total Number of Customer Complaints 2

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2019
Number of Employees Participating in Volunteer Activities employees and families 600
Number of Volunteer Activities Sessions activities 94
Number of Volunteers among Employees employees 1200
Total Volunteer Service Hours hours 4766