Corporate Social Responsibility Report 2019

Company: CCB (939)
Year: 2019
Published: 2020-03-29
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Carbon dioxide equivalent emission reduction (10000 tons) 10000 tons 6305.09 6926.12 7233.31 36
Company vehicles tons 8447.7 7092.32 6179.63 36
Direct emissions (Category 1) tons 18576.91 17518.07 17936.84 36
Indirect emissions (Category 2) tons 258872.22 244028.93 254092.19 36
Total greenhouse gas emissions (Category 1&2) tons 277449.13 261547 272029.03 36
Total greenhouse gas emissions per employee (Category 1&2) tons per person 8.01 7.38 7.41 36

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Annual total amount of hazardous waste consumed per employee (tons/person) tons/person 0.001 0.001 0.001 37
Hazardous waste (tons) tons 40.29 20.58 19.46 37
Waste batteries (tons) tons 6.51 2.19 2.3 37

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Annual paper consumption per employee (tons/person) tons/person 0.08 0.06 0.06 38
Annual total harmless waste consumption per employee (tons/person) tons/person 0.011 0.01 0.011 37
Counter use (tons) tons 331.51 547.2 482.8 38
Discarded electronic devices (tons) tons 288.29 173.67 244.64 37
Discarded office supplies (tons) tons 92.74 7.18 6.99 37
Discarded toner cartridges (tons) tons 40.29 20.58 19.46 37
Harmless waste (tons) tons 391.5 371.47 409.31 37
Office use (tons) tons 2529.76 1730 1688.55 38
Total paper consumption (tons) tons 2861.27 2277.2 2171.35 38

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2017 2018 2019 Report Pages
Ammonia and nitrogen reduction (10000 tons) 10000 tons 3.14 3.87 3.54 36
COD emission reduction (10000 tons) 10000 tons 23.64 29.63 33.44 36
Nitric oxides emission reduction (10000 tons) 10000 tons 4.77 3.96 30.65 36

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2017 2018 2019 Report Pages
Scrapped vehicles (tons) tons 3.96 188.43 155.38 37
Sulfur dioxide emission reduction (10000 tons) 10000 tons 26.78 24.73 60.09 36

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Annual total energy consumption per employee (MWh/person) MWh/person 13.95 12.6 11.94 37
Coal tons 1.58 1.58 1.59 36
Coal (MWh) MWh 4.65 4.65 4.65 37
Diesel tons 2257.65 2952.12 3917.94 36
Diesel (MWh) MWh 10234.43 11703.93 14477.82 37
Direct energy consumption (MWh) MWh 83358.79 78505.55 79633.36 37
Energy consumption (MWh) MWh 483337.67 446323.04 438501.83 37
External power purchase tons 258872.22 244028.93 254092.19 36
External power purchase (MWh) MWh 399978.88 367817.49 358868.47 37
Gasoline (MWh) MWh 32957.3 28712.86 25088.68 37
Indirect energy consumption (MWh) MWh 399978.88 367817.49 358868.47 37
Liquefied petroleum gas tons 142.32 214.05 34.49 36
Liquefied petroleum gas (MWh) MWh 642.06 965.67 155.6 37
Natural gas tons 7727.66 7258 7803.19 36
Natural gas (MWh) MWh 39520.35 37118.44 39906.61 37
Standard coal equivalent emission reduction (10000 tons) 10000 tons 2800.46 3011.71 3196.96 36

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Annual municipal tap water consumption per employee (tons/person) tons/person 59.15 64.36 66.03 37
Water consumption (tons) tons 2049524.54 2280545.68 2424149.36 37
Water saving (10000 tons) 10000 tons 119.87 123.06 6629.9 36

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Additional labor contractors (persons) persons 4792 3937 3774 38
Bohai Rim (persons) persons 58356 57478 57268 39
Central China (persons) persons 79223 77865 77720 39
Employees above 60 (persons) persons 184 191 199 38
Employees aged 31-40 (persons) persons 83658 88190 93704 38
Employees aged 41-50 (persons) persons 135581 129481 117718 38
Employees aged 51-59 (persons) persons 48319 51076 60952 38
Employees below 30 (persons) persons 84879 77033 74583 38
Ethnic minority employees (persons) persons 19077 19138 19689 38
Female employees (persons) persons 191195 188307 188850 38
Foreign employees (persons) persons 719 763 811 38
Head Office (persons) persons 14899 13643 13626 39
Male employees (persons) persons 161426 157664 158306 38
New employees (persons) persons 5984 12234 15290 38
Northeastern China (persons) persons 35888 35116 34961 39
Number of branches with the wheelchair ramp 9000 10056 10684 41
Number of branches worldwide 14920 14977 14912 35
Number of inclusive finance loan customers 10000 59.25 101.79 132.51 35
Overseas (persons) persons 905 985 1057 39
Pearl River Delta (persons) persons 44237 43618 44300 39
Return on average assets % 1.13 1.13 1.11 35
Return on average equity % 14.8 14.04 13.18 35
Total assets RMB trillion 22.12 23.22 25.44 35
Total number of employees (persons) persons 352621 345971 347156 38
Western China (persons) persons 66548 65625 66570 39
Yangtze River Delta (persons) persons 52565 51641 51654 39

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Employee turnover rate - 26-35 (%) % 4.8 6.1 3.8 40
Employee turnover rate - 36-45 (%) % 1.1 2 1.2 40
Employee turnover rate - 46-54 (%) % 0.5 0.6 0.4 40
Employee turnover rate - Above 55 (%) % 0.2 0.2 0.2 40
Employee turnover rate - Below 25 (%) % 6.6 5.9 5.1 40
Employee turnover rate - Bohai Rim (%) % 1.5 1.6 1.6 40
Employee turnover rate - Central China (%) % 1.5 1.8 1.5 40
Employee turnover rate - Head Office (%) % 8.1 7.5 5.3 40
Employee turnover rate - Northeastern China (%) % 1 1.2 1.1 40
Employee turnover rate - Overseas (%) % 10.7 9.1 9.7 40
Employee turnover rate - Pearl River Delta (%) % 2.5 2.3 2.1 40
Employee turnover rate - Western China (%) % 2 1.9 1.6 40
Employee turnover rate - Yangtze River Delta (%) % 5 3.7 3.1 40

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2017 2018 2019 Report Pages
Employee work injury - Business death ratio (%) % 0.002 0.001 0.003 40
Employee work injury - Death toll on business (persons) persons 8 4 11 40

Lost days due to work injury.

Indicator Unit 2017 2018 2019 Report Pages
Employee work injury - Working days affected as a result of work injuries (days) days 13676 15889 19753 40

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2017 2018 2019 Report Pages
External expert participation rate (%) % 2.72 4.23 7.55 41
On-site training - Business managers and lower levels (number of trainees) persons 1460816 1275556 1178413 39
On-site training - Tier-one branches and departments of the Head Office (number of trainees) persons 872 483 1284 39
On-site training - Tier-two branches, departments of tier-one branches, and divisions of the Head Office (number of trainees) persons 30685 29312 31166 39
Online training - Business managers and lower levels (number of persons) persons 321019 299408 309724 39
Online training - Tier-one branches and departments of the Head Office (number of persons) persons 334 253 648 39
Online training - Tier-two branches, departments of tier-one branches, and divisions of the Head Office (number of persons) persons 9336 8023 11919 39

Number of suppliers by geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Balance of agriculture-related loans RMB 100million 17650.87 17646.5 18124.89 35
Balance of green loans (RMB 100 million) RMB 100 million 10025.21 10422.6 11758.02 36
Balance of inclusive finance loans RMB 100million 4000.33 6100.74 9631.55 35
Balance of personal housing loans RMB 100million 42130.67 47535.95 53050.95 35
Balance of real estate development loans for indemnificatory housing supported by state policies RMB 100million 578.3 1313.22 1521 35
Balance of shantytown renovation loan RMB 100million 453.3 1199.52 1402.94 35
Financial transaction migration rate via electronic channels (%) % 93.57 92.66 94.77 38
Local supplier procurement expenditure as a percentage of the total (%) % 99.47 99.92 99.92 41
Number of self-service bank branches 29046 28238 27126 41
Number of suppliers in Central China 83 87 1068 41
Number of suppliers in Northeastern China 30 34 719 41
Number of suppliers in Western China 42 52 1883 41
Number of suppliers in the Bohai Rim 1614 1867 1593 41
Number of suppliers in the Pearl River Delta 261 294 2608 41
Number of suppliers in the Yangtze River Delta 448 518 2060 41
Payment to suppliers RMB 100million 41.85 48.82 52.75 35

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Number of social responsibility training sessions for suppliers (including interviews and business exchanges) 29 30 28 41

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2017 2018 2019 Report Pages
Overall corporate customer satisfaction (%) % 93.2 93.8 94.3 41

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 Report Pages
Number of ATMs 97007 92225 86767 41
Number of online banking users (10000) 10000 users 27675 31256 35002 41
Number of personal mobile banking users (10000) 10000 users 26638 30954 35076 41
Number of phone banking users (10000) 10000 users 28882 33649 38147 41
Number of users that connect bank accounts with WeChat (10000) 10000 users 4956 6443 7694 41
Overall personal customer satisfaction (%) % 78.7 81 81.1 41
Proportion of off-counter account transactions (%) % 99.19 99.23 99.4 38

Description of quality assurance process and recall procedures.

Indicator Unit 2017 2018 2019 Report Pages
Number of branches with 'Courtesy Window' 13158 13923 14292 41
Number of branches with 'Workers’ Harbour' -- 14307 14310 41

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Number of smart banks 12 10 61 41

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Contract fulfillment rate (%) % 100 100 100 41

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2017 2018 2019 Report Pages
Expenditure on public welfare donation RMB 10000 7786 8941 13377 35
Tax contribution RMB 100million 619.39 586.66 641.52 35

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2017 2018 2019 Report Pages
Newly added housing funds by accumulation RMB 100million 2876.74 2305.16 2651.14 35
Social contribution per share RMB 2.74 2.88 3.08 35
Targeted poverty alleviation donations RMB 10000 4981 6188 10807 35

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Direct GHG Emissions (Scope 1) tons 18576.91 17518.07 17936.84
Indirect Energy Emissions (Scope 2) tons 258872.22 244028.93 254092.19
Mobile Combustion Emissions tons 8447.7 7092.32 6179.63
Total GHG Emissions tons 277449.13 261547 272029.03
Total GHG Emissions Intensity (By Employee) tons per person 8.01 7.38 7.41

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Hazardous Waste (Used Batteries) tons 6.51 2.19 2.3
Total Hazardous Waste tons 40.29 20.58 19.46
Total Hazardous Waste Intensity (By Employee) tons/person 0.001 0.001 0.001

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Non-Hazardous Waste (Electronic Waste) tons 288.29 173.67 244.64
Non-Hazardous Waste (Office Waste) tons 391.5 371.47 409.31
Paper Waste tons/person 0.08 0.06 0.06
Total Non-Hazardous Waste Intensity (By Employee) tons/person 0.011 0.01 0.011

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2017 2018 2019
Ammonia Nitrogen Emissions Reduction Compared to Last Year 10000 tons 3.14 3.87 3.54
NOx Emissions Reduction Compared to Last Year 10000 tons 4.77 3.96 30.65

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2017 2018 2019
COD Reduction Compared to Last Year kg 267800 247300 600900

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Diesel Fuel Consumption tons 2257.65 2952.12 3917.94
Energy Consumption Intensity (By Employee) MWh/person 13.95 12.6 11.94
Fossil Fuel Consumption tons 1.58 1.58 1.59
Gasoline Consumption MWh 32957.3 28712.86 25088.68
LPG Consumption tons 142.32 214.05 34.49
Natural Gas Consumption tons 7727.66 7258 7803.19
Purchased Electricity MWh 399978.88 367817.49 358868.47
Total Direct Energy Consumption MWh 83358.79 78505.55 79633.36
Total Energy Consumption MWh 483337.67 446323.04 438501.83
Total Indirect Energy Consumption MWh 399978.88 367817.49 358868.47

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Water Consumption tons 2049524.54 2280545.68 2424149.36

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2017 2018 2019
Packaging Material Consumption (Paper) tons 2861.27 2277.2 2171.35

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Number of Contractors persons 4792 3937 3774
Number of Employees Aged 30-50 persons 219239 217671 211422
Number of Employees Aged Above 50 persons 48486 51267 61151
Number of Employees Aged Below 30 persons 84879 77033 74583
Number of Employees in Central China persons 79223 77865 77720
Number of Employees in Northeast China persons 35888 35116 34961
Number of Employees in Overseas persons 905 985 1057
Number of Female Employees persons 191195 188307 188850
Number of Male Employees persons 161426 157664 158306
Number of New Employees persons 5984 12234 15290
Number of Total Employees persons 352621 345971 347156
Percentage of Contractors percent 1.36 1.14 1.09
Percentage of Employees Aged 30-50 percent 62.2 62.91 60.89
Percentage of Employees Aged Above 50 percent 13.76 14.82 17.62
Percentage of Employees Aged Below 30 percent 24.08 22.27 21.49
Percentage of Female Employees percent 54.2 54.42 54.4
Percentage of Male Employees percent 45.8 45.58 45.6
Percentage of New Employees percent 1.7 3.54 4.41

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Turnover Rate of Employees Aged 30-50 % 6.4 8.7 5.4
Turnover Rate of Employees Aged Above 50 % 0.2 0.2 0.2
Turnover Rate of Employees Aged Below 30 % 6.6 5.9 5.1
Turnover Rate of Employees in Central China % 1.5 1.8 1.5
Turnover Rate of Employees in Northeast China % 1 1.2 1.1
Turnover Rate of Employees in Overseas % 10.7 9.1 9.7
Turnover Rate of Employees in West China % 2 1.9 1.6

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2017 2018 2019
Fatalities Rate as a Result of Work-related Injuries % 0.002 0.001 0.003
Fatalities Rate of the Last 3 Years % 0.002
Number of Fatalities as a Result of Work-related Injuries persons 8 4 11
Number of Fatalities of the Last 3 Years persons 23
Number of Work-related Fatalities persons 8 4 11
Work-related Fatalities Rate % 0.002 0.001 0.003

Lost days due to work injury.

Standard Indicator Unit 2017 2018 2019
Lost Days Due to Work-related Injuries days 13676 15889 19753

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2017 2018 2019
Percentage of Trained General Employees % None None None

Number of suppliers by geographical region.

Standard Indicator Unit 2017 2018 2019
Number of Suppliers in Central China 83 87 1068
Number of Suppliers in Northeast China 30 34 719
Proportion of Spending on Local Suppliers % 99.47 99.92 99.92

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2017 2018 2019
Number of Supplier Social Responsibility Training Sessions 29 30 28

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2017 2018 2019
Investment in Targeted Poverty Alleviation RMB 49810000 61880000 108070000