2019 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Lead and its compounds - Maximum detected emission concentration (Shenzhen) | mg/m³ | 4.5×10⁻³ | 85 |
| Lead and its compounds - Maximum detected emission speed (Shenzhen) | kg/h | 3.3×10⁻⁵ | 85 |
| NOx - Estimated emission (China Mainland, based on petrol consumption for cars) | Ton(s) | 1.56 | 85 |
| Non-methane hydrocarbon - Maximum detected emission concentration (Shenzhen) | mg/m³ | 19.7 | 85 |
| Non-methane hydrocarbon - Maximum detected emission speed (Shenzhen) | kg/h | 0.137 | 85 |
| PM - Estimated emission (China Mainland, based on petrol consumption for cars) | Ton(s) | 0.11 | 85 |
| SOx - Estimated emission (China Mainland, based on petrol consumption for cars) | Ton(s) | 0.04 | 85 |
| Tin and its compounds - Maximum detected emission concentration (Shenzhen) | mg/m³ | 4×10⁻⁴ | 85 |
| Tin and its compounds - Maximum detected emission speed (Shenzhen) | kg/h | 4×10⁻⁶ | 85 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Greenhouse Gas Emission Density | tCO2e /Operating Revenue (Million CNY) | 2.34 | 63 |
| Reduction in carbon dioxide emissions through production efficiency improvements | tons | 12608 | 62 |
| Scope I: Direct Greenhouse Gas Emissions | tCO2e | 2102.6 | 63 |
| Scope II: Indirect Greenhouse Gas Emissions | tCO2e | 210385.37 | 63 |
| Total Greenhouse Gas Emissions | tCO2e | 212487.97 | 63 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total Hazardous Wastes | Tons | 454.11 | 64 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total Nonhazardous Wastes | Tons | 7818.03 | 64 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total Water Consumption | Tons | 3187469.02 | 63 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Electricity saved through production efficiency improvements | KWH | 20000000 | 62 |
| Energy consumption reduction of new baseband chip and device compared to previous generation | % lower | 25 | 61 |
| Number of commercial sites using ZTE's AI power saving solution in 2019 | sites | 150000 | 65 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Plastics conserved compared to EPE fillings used | tons | 34.54 | 62 |
| Reduction in EPE foam fillings (foam fillings replaced by gas-filled bags) | % | 84 | 62 |
| Reduction in packaging volume for 5G AUU products | % | 13.2 | 16, 62 |
| Volume of EPE fillings used | tons | 3454 | 16 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Continuous validity of management systems (ISO9001, TL9000, QC080000, ESD S20.20, ISO14001, ISO45001) | maintained | 57 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Contract signing rate of ZTE employees | % | 100% | 34 |
| Increase in annual trade union fees | 50% | 42 | |
| Number of domestic offices with employee participation in suggestion platform | offices | 30 | 35 |
| Number of employees | Person | 70066 | 10 |
| Number of employees appraised as Annual Harding-Working and Innovative Employees | employees | 129 | 39 |
| Number of employees submitting suggestions on employee-based business management improvement platform | employees | 2000 | 35 |
| Number of logistic centers | 9 | 58 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of suggestions received on employee-based business management improvement platform | suggestions | 3700 | 35 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total hours of counselling provided by Employee Assistance Program (EAP) | hours | 1000 | 42 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of awards presented for employee suggestions | awards | 1200 | 35 |
| Number of employees presented with Gold Awards | employees | 10 | 39 |
| Number of employees presented with Silver Awards | employees | 25 | 39 |
| Number of employees presented with ZTE Young Achiever Award | employees | 134 | 39 |
| Number of quality training programs completed | programs | 100 | 57 |
| Number of technology experts | 3000 | 58 | |
| Number of training centers | 15 | 58 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average training hours per employee | hours | 78 | 38 |
| Total Staff Training | person-time | 1712954 | 38 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of overseas representative offices (development offices) with employee participation in suggestion platform | offices | 120 | 35 |
| Number of representative offices or subsidiaries | 107 | 58 | |
| Number of sub-centers in Shanghai, Nanjing, Xi'an, Chengdu, and Chongqing | 5 | 58 | |
| Overseas operating revenue | Million CNY | 32519.6 | 10 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of supplier conferences organized on conflict mineral issue | conferences | 10 | 72 |
| Number of suppliers audited regarding use and sources of 3TG and related investigation | suppliers | 211 | 72 |
| Number of suppliers participating in conflict mineral issue conferences | suppliers | 200 | 72 |
| Number of suppliers trained in non-conflict minerals training for ZTE's mobile devices | suppliers | 48 | 72 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Coverage of main suppliers in 2019 non-conflict minerals investigation in mobile devices | percent | 99.7 | 72 |
| Number of main suppliers selected for 2019 non-conflict minerals investigation in mobile devices | suppliers | 132 | 72 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Domestic operating revenue | Million CNY | 58217 | 10 |
| Global customer satisfaction rate | % | 99.45 | 58 |
| Number of Global Customer Support Centers (GCSC) | 1 | 58 | |
| Number of Regional Customer Support Centers (RSCS) | 5 | 58 | |
| Number of service engineers | 10000 | 58 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Families of 5G related Standard-Essential Patents (SEP) to ETSI | families | 2561 | 16 | |
| Number of 5G related standard essential patent (SEP) families disclosed to ETSI | families | 2561 | 46 | |
| Number of 5G standard essential patents honored with gold and silver awards at the 21st China Patent Awards | patents | 2 | 46 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of Local Customer Support Centers (LCSC) | 54 | 58 | |
| Number of online sharing sessions on quality | sessions | 16 | 57 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Date of establishment of Health Technology Assessment (HTA) Center | August 7, 2019 | 75 | |
| Donation to Xinghua Youth Student Foundation of Gansu for educational poverty alleviation | million CNY | 3 | 76 |
| Number of ZTE's volunteers | volunteers | 3004 | 16, 75 |
| Number of condolence visits to employees whose immediate family members passed away | visits | 90 | 42 |
| Number of countries where ZTE carried out public benefit programs | countries | 11 | 78 |
| Number of high school students subsidized by Xinghua Educational Assistance Program from Gansu and Qinghai | students | 1256 | 77 |
| Number of poverty alleviation programs launched by ZTE | programs | 12 | 77 |
| Number of projects presented with Technological Breakthrough Awards for Young Leader | projects | 11 | 39 |
| Number of public service events held by Vcare Space | events | 278 | 76 |
| Number of sick children helped to fulfill wishes around June 1st Children's Day | children | 52 | 76 |
| Number of sports and recreation societies established throughout the Company | 214 | 42 | |
| Number of students participated in Science popularization lessons themed around the World of Future Communications and the Artificial Intelligence Era | students | 3500 | 77 |
| Number of students participated in Xi’an Winter Camp and Shenzhen Summer Camp organized by ZTE Foundation | students | 80 | 77 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of college students subsidized by Xinghua Educational Assistance Program from Gansu and Qinghai | students | 196 | 77 |
| Number of days Vcare Space opened | days | 278 | 76 |
| Number of employees and immediate family members receiving trade union donations | people | 101 | 42 |
| Number of families served by Vcare Space | families | 6131 | 76 |
| Number of public benefit activities organized by ZTE volunteers | 153 | 75 | |
| Number of public benefit programs launched by ZTE | programs | 17 | 78 |
| Number of suggestions rated as Excellent Suggestions | suggestions | 60 | 35 |
| Total annual public charity expenditures of the ZTE Foundation | Million CNY | 11.14 | 10 |
| Total condolence payments distributed | CNY | 90000 | 42 |
| Total donation by ZTE for public benefit programs | million CNY | 5 | 78 |
| Total hours of volunteer services provided by ZTE volunteers | hours | 2251 | 75 |
| Trade union donations to employees and immediate family members struck by sudden events and severe diseases | CNY | 2011000 | 42 |
| Value of ZTE 5G mobile phones donated to 7th China Charity Fair | million CNY | 1.01 | 78 |
| ZTE 5G mobile phones donated to 7th China Charity Fair | phones | 200 | 78 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Ton(s) | 0.11 |
| NOₓ Emissions | Ton(s) | 1.56 |
| SOₓ Emissions | Ton(s) | 0.04 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 2102.6 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 210385.37 |
| Total GHG Emissions | tCO2e | 212487.97 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e / million CNY | 2.34 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Hazardous Waste | Tons | 454.11 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Ton(s) | 1720.445 |
| Non-Hazardous Waste (Kitchen Waste) | Ton(s) | 3222.52 |
| Non-Hazardous Waste (Office Waste) | Ton(s) | 2875.06 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diesel Fuel Consumption | Liter(s) |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption | Tons | 3187469.02 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | KWH | 20000000 |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 25 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Packaging Material Consumption (Plastic) | tons | 3454 |
| Packaging Material Savings | tons | 34.54 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Employees in Africa | Person(s) | 816 |
| Number of Employees in Asia (Excluding China) | Person(s) | 4716 |
| Number of Employees in China (including Hong Kong, Macau, and Taiwan) | Person(s) | 61293 |
| Number of Employees in Europe | Person(s) | 1794 |
| Number of Employees in North America | Person(s) | 241 |
| Number of Employees in South America | Person(s) | 1188 |
| Number of Total Employees | Person | 70066 |
| Percentage of Bachelor's Degree Employees | % | 37.56 |
| Percentage of Doctoral Degree Employees | % | 0.53 |
| Percentage of Employees Aged 30-50 | % | 62.3 |
| Percentage of Employees Aged Above 50 | % | 1.99 |
| Percentage of Employees Aged Below 30 | % | 35.71 |
| Percentage of Master's Degree Employees | % | 33.17 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained Administrative Employees | % |
| Percentage of Trained Female Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Production Employees | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Average Training Hours (Administrative Employees) | hour/person | 48 |
| Average Training Hours (Female) | hour/person | 71 |
| Average Training Hours (Male) | hour/person | 80 |
| Average Training Hours (Marketing & Customer Service) | hour/person | 93 |
| Average Training Hours (Production Employees) | hour/person | 71 |
| Average Training Hours (R&D Personnel Employees) | hour/person | 78 |
| Average Training Hours per Employee | hours | 78 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Total Suppliers | suppliers |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Suppliers Participated in CSR Training | Suppliers | 170 |
| Number of Suppliers Signing Social Responsibility Code | Suppliers | 174 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | suppliers | 132 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 99.45 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Accumulative Number of Patent Applications | families | 2561 |
| Accumulative Number of Patents Granted | patents | |
| Number of Patents Applied | families | 2561 |
| Number of Patents Granted | patents |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Training Sessions on Quality and Safety | sessions | 16 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit |
|---|---|
| Number of Concluded Corruption Lawsuits | Case(s) |
| Number of Corruption Litigation | Case(s) |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Investment in Education Donation | students | 196 |
| Investment in Targeted Poverty Alleviation | CNY | 9300000 |
| Number of Employees Participating in Volunteer Activities | persons | 3004 |
| Number of Registered Volunteers | persons | 3004 |
| Number of Volunteer Activities Sessions | 153 | |
| Total Cash Donations | CNY | 5000000 |
| Total In-kind Donations | CNY | 1010000 |
| Total Public Welfare Donations | CNY | 5000000 |
| Total Social Investment | CNY | 11140000 |
| Total Volunteer Service Hours | hours | 2251 |