2019 Corporate Social Responsibility Report

Company: HAITONG SEC (6837)
Year: 2019
Published: 2020-03-27
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Carbon dioxide equivalent emissions, Haitong Securities including parent, branches and subsidiaries tons 8591.36 30
GHG emissions per unit area Ton of CO2 equivalent/m² 0.1 0.11 0.1 34
Greenhouse gas emissions Ton of carbon dioxide equivalent 8515.63 9528.25 8591.36 34
Trees equivalent to paperless operation by Archive Center trees 170000 30
Year-on-year change in carbon dioxide equivalent emissions, Haitong Securities 7.20% 30

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Quantity of electronic wastes Piece 267 203 659 35
Sheets saved by Archive Center through paperless operation sheets 530000000 30

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Carbon dioxide emissions reduced by cloud and production level platforms tons 1349 30
Carbon dioxide emissions reduced by desktop cloud operation tons 1660 30

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Energy consumption of Guangdong Road Data Center kWh 4347100 4358060 4670300 34
Energy consumption of SSE Data Center kWh 830000 850000 882762 34
Energy consumption of South Data Center kWh 1000000 1760000 2105730 34
Natural gas consumption per unit area m³/m² 2.39 2.25 2.64 34
Physical servers saved by cloud and production level platforms servers 300 30
Power consumption per unit area kWh/m² 126.3 134.86 122.43 34
Total gas consumption of the Company's own vehicles Liter 287141.94 277511.84 266237.27 34
Total natural gas consumption m³ 1053.35 963.36 1182.02 34
Total power consumption kWh 10673727.11 11759625.05 9902963 34

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 Report Pages
Total water consumption Ton 42169.85 53541.99 40496.47 34
Water consumption per unit area Ton/m² 0.49 0.61 0.45 34

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 Report Pages
Energy saved by desktop cloud operation kWh 2360000 30

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2017 2018 2019 Report Pages
Number of paperless office operations 176330 191393 189930 35

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2017 2018 2019 Report Pages
Number of sheets saved by paperless office Sheet 881650 958465 949650 35

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Employee satisfaction survey % 96 37
Number of employees Person 5717 5653 5718 35
Number of employees 30 to 50 years old Person 3650 3904 3727 35
Number of employees < 30 years old Person 1686 1375 1551 35
Number of employees > 50 years old Person 381 374 440 35
Number of employees by employment contract Person 5717 5653 5718 35
Number of employees in Mainland China Person 5710 5646 5713 35
Number of employees in Overseas (including Hong Kong, Macao and Taiwan) Person 7 7 5 35
Number of female employees Person 2508 2459 2483 35
Number of male employees Person 3209 3194 3235 35
Total assets RMB10000 53470363.28 57462353.41 63679363.16 34

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 Report Pages
Employee turnover rate % 7.42 6.33 5.1 36
Employee turnover rate 30 to 50 years old % 4.26 3.89 2.6 36
Employee turnover rate < 30 years old % 2.27 2.37 2.45 36
Employee turnover rate > 50 years old % 0.89 0.07 0.05 36
Employee turnover rate Female % 2.7 2.31 1.8 36
Employee turnover rate Mainland China % 7.42 6.33 5.07 36
Employee turnover rate Male % 4.72 4.02 3.3 36
Employee turnover rate Overseas (including Hong Kong, Macao and Taiwan) % 0.03 36

Lost days due to work injury.

Indicator Unit 2017 2019 Report Pages
Days lost due to work-related injuries Day 2 281 37

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2017 2018 2019 Report Pages
Employee health checkup rate % 90 90 90 37

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2017 2018 2019 Report Pages
Coverage of employee training % 100 100 100 36
Coverage of employee training Female % 100 100 100 36
Coverage of employee training Male % 100 100 100 36
Coverage of employee training Medium management % 100 100 100 36
Coverage of employee training Ordinary employees % 100 100 100 36
Coverage of employee training Senior management % 100 100 100 36
Number of employees trained Person-times 124741 101963 263074 36
Ratio of employees covered by regular performance and career development assessment (2017) % 95.03 37
Ratio of employees covered by regular performance and career development assessment (2018) % 96.97 37
Ratio of employees covered by regular performance and career development assessment (2019) % 96.07 37

The average training hours completed per employee by gender and employee category.

Indicator Unit 2017 2018 2019 Report Pages
Employee training expenditure RMB10000 991.3 1096 1254.18 36
Training hours per capita per year Hours 23 23 25 36
Training hours per capita per year Female Hours 23 23 25 36
Training hours per capita per year Male Hours 22 22 25 36
Training hours per capita per year Medium and senior management Hours 17 17 17 36
Training hours per capita per year Ordinary employees Hours 24 24 25 36

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 Report Pages
Annual telephonic satisfaction rate % 99.83 23
Customer satisfaction (%) % 96.92 95.4 99.99 38
Customer satisfaction (%) (by telephone) % 88.09 93.39 99.87 38
Number of complaints Pieces 130 201 191 38
Number of customer inquiries (by telephone) Piece 686609 435583 467343 38
Number of customer inquiries (online) Piece 191351 154705 256001 38
Number of customer inquiries (smart service) Piece 782225 1313481 1745819 38
Number of customer satisfaction surveys 67305 62301 54263 38
Number of customer satisfaction surveys (online) 207640 71516 97708 38
Online satisfaction rate % 99.97 23
Ratio of complaints solved 99.23% 96.70% 100% 38
Total primary business income RMB10000 2822166.72 2376501.46 3442864.12 34
Total profit before tax RMB10000 1288939.7 757036.69 1387192.1 34

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2019 Report Pages
Centrally managed software installation and use via the office desktop cloud - genuine rate of software % 100 37
Desktop cloud of Haitong Securities Hybrid Financial Cloud Platform - desktop virtual machines running desktop virtual machines 2645 30
Desktop cloud of Haitong Securities Hybrid Financial Cloud Platform - desktop virtual machines used virtual machines 4000 30
Proportion of online customer service inquiries handled by intelligent service system % 70 23

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2017 2018 2019 Report Pages
Total tax payment RMB10000 490943.39 540793.61 536074.71 34

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2017 2018 2019 Report Pages
Number of anti-corruption training sessions 6 8 12 38
Number of participants in anti-corruption training 1385 1588 1858 38

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2017 2018 2019 Report Pages
Basic Earnings per share RMB 0.75 0.45 0.83 34
Number of follow-up visits completed via internet approach 319000 23
Number of registered poor people lifted out of poverty Person 15 1746 2924 38

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2017 2018 2019 Report Pages
Number of participants in volunteer services 170 272 552 38
Number of volunteer service hours Hours 1036 1200 1036 38
Person-time in volunteer services 590 1200 1036 38
Social contribution value per share (SCVPS) RMB 2.57 2.4 2.96 34
Total spending on precision poverty alleviation RMB 10000 935998 1309449 2225051 38

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Total GHG Emissions Ton of CO2 equivalent 8515.63 9528.25 8591.36
Total GHG Emissions Intensity (By Area) Ton of CO2 equivalent/m² 0.1 0.11 0.1

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Non-Hazardous Waste (Electronic Waste) Piece 267 203 659

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019
CO2 Emissions Reduction Compared to Last Year tons 3009

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Direct Energy Consumption Intensity (By Area per Year) m³/m² 2.39 2.25 2.64
Energy Consumption Intensity (By Area) kWh/m² 126.3 134.86 122.43
Grid Electricity Consumption kWh 10673727.11 11759625.05 9902963
Natural Gas Consumption m³ 1053.35 963.36 1182.02
Purchased Electricity kWh 10673727.11 11759625.05 9902963
Total Energy Consumption kWh 10673727.11 11759625.05 9902963
Total Indirect Energy Consumption kWh 10673727.11 11759625.05 9902963
Total Purchased Energy kWh 10673727.11 11759625.05 9902963

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019
Water Consumption Ton 42169.85 53541.99 40496.47

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019
Electricity Usage Reduction Compared to Last Year kWh 2360000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Number of Employees Aged 30-50 Person 3650 3904 3727
Number of Employees Aged Above 50 Person 381 374 440
Number of Employees Aged Below 30 Person 1686 1375 1551
Number of Employees in Mainland China Person 5710 5646 5713
Number of Employees in Overseas Person 7 7 5
Number of Female Employees Person 2508 2459 2483
Number of Male Employees Person 3209 3194 3235
Number of Total Employees Person 5717 5653 5718
Percentage of Employees Aged 30-50 % 63.87 69.08 65.19
Percentage of Employees Aged Above 50 % 6.66 6.62 7.69
Percentage of Employees Aged Below 30 % 29.5 24.33 27.12
Percentage of Female Employees % 43.85 43.46 43.4
Percentage of Male Employees % 56.15 56.54 56.6

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017 2018 2019
Turnover Rate of Employees Aged 30-50 % 4.26 3.89 2.6
Turnover Rate of Employees Aged Above 50 % 0.89 0.07 0.05
Turnover Rate of Employees Aged Below 30 % 2.27 2.37 2.45
Turnover Rate of Employees in Mainland China % 7.42 6.33 5.07
Turnover Rate of Employees in Overseas % 0.03
Turnover Rate of Female Employees % 2.7 2.31 1.8
Turnover Rate of Male Employees % 4.72 4.02 3.3
Turnover Rate of Total Employees % 7.42 6.33 5.1

Lost days due to work injury.

Standard Indicator Unit 2017 2019
Lost Days Due to Work-related Injuries Day 2 281

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2017 2018 2019
Health Check Coverage for Employees % 90 90 90

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2017 2018 2019
Percentage of Employees Trained % 100 100 100
Percentage of Trained Female Employees % 100 100 100
Percentage of Trained General Employees % 100 100 100
Percentage of Trained Male Employees % 100 100 100
Percentage of Trained Middle Management % 100 100 100
Percentage of Trained Senior Management % 100 100 100
Total Cost of Training RMB 9913000 10960000 12541800

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017 2018 2019
Average Training Hours (Female) Hours 23 23 25
Average Training Hours (General Employees) Hours 24 24 25
Average Training Hours (Male) Hours 22 22 25
Average Training Hours (Senior Management) Hours 17 17 17
Average Training Hours per Employee Hours 23 23 25

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2017 2018 2019
Complaint Growth Rate % 54.615 -4.975
Complaints Handling Rate % 99.23 96.7 100
Total Number of Customer Complaints Pieces 130 201 191

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2017 2018 2019
Number of Anti-corruption Training Session sessions 6 8 12
Number of People Participated in Ethical Standards and Anti-corruption Training persons 1385 1588 1858

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2017 2018 2019
Investment in Targeted Poverty Alleviation RMB 10000 935998 1309449 2225051
Number of Employees Participating in Volunteer Activities 170 272 552
Number of Participations in Volunteer Activities 590 1200 1036
Total Volunteer Service Hours Hours 1036 1200 1036