Social Responsibility Report 2019
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of TSP automatic dust inspection systems installed at the Outer Ring Project construction site | TSP automatic dust inspection systems | 123 | 15 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of washing bays installed at the Outer Ring Project construction site | washing bays | 67 | 15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Baotou Nanfeng total power generation (wind power) | MWh | 578467 | 16 |
| Electricity consumption | 10000 kWh | 3189.6 | 13 |
| Gasoline consumption | 10000 litres | 105.6 | 13 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Water consumption | 10000 tons | 75.3 | 13 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Standard coal saved by Baotou Nanfeng (wind power vs. coal-fired) | tons | 208200 | 16 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of water spraying cars equipped at the Outer Ring Project construction site | water spraying cars | 56 | 15 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Land area covered by green net at the Outer Ring Project construction site | million square meters | 2.41 | 15 |
| Number of fog guns deployed at the Outer Ring Project construction site | fog guns | 181 | 15 |
| Smooth traffic days maintained | days | 365 | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average increase in remuneration for toll collection staff | % | 4.1 | 19 |
| Group realised profit | million RMB | 2499 | 4 |
| Group revenue | million RMB | 6186 | 4 |
| Number of female employees | employees | 2192 | 17 |
| Number of front-line staff | employees | 3527 | 17 |
| Number of management and professional staff | employees | 1362 | 17 |
| Number of retired staff | 43 | 19 | |
| Proportion of female employees | percent | 45% | 17 |
| Staff number, age 30 or below | staff | 3229 | 18 |
| Staff number, age 31-40 | staff | 864 | 18 |
| Staff number, age 41-50 | staff | 625 | 18 |
| Staff number, age 50 or above | staff | 171 | 18 |
| Staff number, bachelor education | staff | 705 | 18 |
| Staff number, master and above education | staff | 195 | 18 |
| Staff number, tertiary education | staff | 880 | 18 |
| Staff number, under tertiary education | staff | 3109 | 18 |
| Staff proportion, age 30 or below | % | 66.0% | 18 |
| Staff proportion, age 31-40 | % | 17.7% | 18 |
| Staff proportion, age 41-50 | % | 12.8% | 18 |
| Staff proportion, age 50 or above | % | 3.5% | 18 |
| Staff proportion, bachelor education | % | 14.4% | 18 |
| Staff proportion, master and above education | % | 4.0% | 18 |
| Staff proportion, tertiary education | % | 18.0% | 18 |
| Staff proportion, under tertiary education | % | 63.6% | 18 |
| Total amount of maternity insurance paid | RMB | 170000 | 19 |
| Total amount of medical insurance paid | million RMB | 1.94 | 19 |
| Total amount of social retirement insurance paid | million RMB | 4.74 | 19 |
| Total amount of unemployment insurance paid | RMB | 30000 | 19 |
| Total number of employees (including the Company and its consolidated subsidiaries) | employees | 4889 | 17 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Departed staff number, Guangdong Province | staff | 1561 | 18 |
| Departed staff number, age 30 or below | staff | 1591 | 18 |
| Departed staff number, age 31-40 | staff | 62 | 18 |
| Departed staff number, age 41-50 | staff | 31 | 18 |
| Departed staff number, age 50 or above | staff | 15 | 18 |
| Departed staff number, female | staff | 810 | 18 |
| Departed staff number, male | staff | 889 | 18 |
| Departed staff number, other areas | staff | 138 | 18 |
| Overall staff turnover rate | % | 34.21% | 18 |
| Staff turnover rate, Guangdong Province | % | 31.43% | 18 |
| Staff turnover rate, age 30 or below | % | 32.03% | 18 |
| Staff turnover rate, age 31-40 | % | 1.25% | 18 |
| Staff turnover rate, age 41-50 | % | 0.62% | 18 |
| Staff turnover rate, age 50 or above | % | 0.30% | 18 |
| Staff turnover rate, female | % | 16.31% | 18 |
| Staff turnover rate, male | % | 17.90% | 18 |
| Staff turnover rate, other areas | % | 2.78% | 18 |
Lost days due to work injury.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average time to arrive at the scene for rescue | minutes | 14.5 | 29 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Average road maintenance quality index (MQI) of each road section | 94.3 | 4 | |
| Hidden trouble investigation (number) | 5600 | 20 | |
| Hidden trouble rectification rate | 100% | 20 | |
| Increase in rescue cases handled compared to previous year | 21.1% | 29 | |
| Regular and irregular safety inspection (number) | 1500 | 20 | |
| Safety trainings at the corporate level (number) | 7 | 20 | |
| Safety trainings at the departmental level (number) | 850 | 20 | |
| Total amount of work injury insurance paid | RMB | 110000 | 19 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Attendance in various emergency drills (number) | 164 | 20 | |
| Total number of staff trained (person) | person | 400 | 22 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Total cost for training (RMB) | RMB | 770000 | 22 |
| Total number of training hours (hour) | hour | 3200 | 22 |
| Total number of trainings (time) | 32 | 22 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of vehicles towed off after accidents/breakdown | vehicles | 18127 | 29 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|
| Complaints regarding the operation | 927 | 1500 | 2497 | 30 | |
| Consultation via phone | times | 427000 | 404000 | 384000 | 30 |
| Number of pieces of traffic information released by customer service centre | pieces | 17000 | 29 | ||
| Overall customer satisfaction index | 85.6 | 86.5 | 30 | ||
| Reasonable complaint rate | per 100000 vehicles | 0.052 | 0.017 | 0.001 | 30 |
| Total annual complaint rate | per 100000 vehicles | 0.535 | 0.535 | 1.424 | 30 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of major accidents handled by customer service centre | cases | 14 | 29 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of admonitory education films reviewed | films | 4 | 32 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Number of educational seminars on honest practice and anti-corruption held | seminars | 5 | 32 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Tax payment of the Company and its subsidiaries | million RMB | 1013 | 34 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Donation to Beautiful Home Charitable Foundation of Shenzhen to support sanitation business in Shenzhen | RMB | 50000 | 34 |
| Donation to Xinmin Village, Shangyao Town, Dongyuan County, Heyuan City | RMB | 420000 | 34 |
| Final dividend per ordinary share (proposed) | RMB | 0.52 | 7 |
| Number of rescue cases handled by customer service centre | cases | 23540 | 29 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | TSP automatic dust inspection systems | 123 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total GHG Emissions Intensity (By Unit Product) | % reduction |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Construction Waste) | million cubic metres |
| Non-Hazardous Waste Disposed | million cubic metres |
| Non-Hazardous Waste Recycled | million cubic metres |
| Recycling Rate of Non-Hazardous Waste | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Gasoline Consumption | 10000 litres | 105.6 |
| Total Indirect Energy Consumption | kWh | 31896000 |
| Wind Energy | MWh | 578467 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Water Consumption | 10000 tons | 75.3 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | tons standard coal | 208200 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Bachelor's Degree Employees | employees | 705 |
| Number of Below Junior College Employees | employees | 3109 |
| Number of Employees Aged 30-50 | employees | 864 |
| Number of Employees Aged Above 50 | employees | 171 |
| Number of Employees Aged Below 30 | employees | 3229 |
| Number of Female Employees | employees | 2192 |
| Number of Master's Degree Employees | employees | 195 |
| Number of Total Employees | employees | 4889 |
| Percentage of Bachelor's Degree Employees | percent | 14.4 |
| Percentage of Below Junior College Employees | percent | 63.6 |
| Percentage of Employees Aged 30-50 | percent | 12.8 |
| Percentage of Employees Aged Above 50 | percent | 3.5 |
| Percentage of Employees Aged Below 30 | percent | 66 |
| Percentage of Female Employees | percent | 45 |
| Percentage of Master's Degree Employees | percent | 4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.87 |
| Turnover Rate of Employees Aged Above 50 | % | 0.3 |
| Turnover Rate of Employees Aged Below 30 | % | 32.03 |
| Turnover Rate of Female Employees | % | 16.31 |
| Turnover Rate of Male Employees | % | 17.9 |
| Turnover Rate of Total Employees | % | 34.21 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of People Receiving Training on Work Safety | personnel | 857 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Training Hours | hour | 3200 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Complaint Growth Rate | percent | 61.86 | 66.47 | |
| Satisfaction Rate of Customer Complaint Handling | 85.6 | 86.5 | ||
| Total Number of Customer Complaints | 927 | 1500 | 2497 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 5 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Investment in Education Donation | RMB | 2000 |
| Total In-kind Donations | RMB | 2000 |
| Total Public Welfare Donations | RMB | 472000 |
| Total Social Investment | RMB | 472000 |